1. Learning & Development Coordinate training programs, logistics, materials, and attendance tracking Support the execution of the annual training calendar and monitor training completion Collect feedback and evaluate training effectiveness for continuous improvement Assist in preparing development plans in collaboration with Head of Departments 2. Performance Management Coordinate and follow up on the performance review cycle (form distribution, timeline tracking, results compilation) Assist in documenting and maintaining performance evaluation records Support the improvement of performance tools, templates, and processes 3. Competency Framework Help maintain the WPT competency model and job-specific requirements Assist in mapping roles and analyzing skill gaps Coordinate with departments to gather input and follow up on competency development implementations 4. Onboarding & Induction Organize onboarding programs for new hires, ensuring participation and feedback Maintain up-to-date onboarding materials and checklists Monitor new hire engagement during the onboarding period 5. Leadership & Culture Program Support Assist in internal campaigns to promote company values and leadership behaviors Coordinate communication and rollout of leadership development content Track participation and outcomes of culture-related initiatives 6. Reporting & Documentation Maintain accurate records related to training, performance, onboarding, and competency Prepare summary reports and visual updates for managements Support in scheduling and preparing materials for OD-related meetings or workshops Assist managements in any other related projects or tasks as assigned
This position involves the creation and management of tour quotations and agreements, coupled with proactive customer engagement strategies to optimize client experience and achieve sales objectives. KEY ACCOUNTABILITIES • Lead Generation: Conduct targeted cold and warm outreach to identify and engage qualified prospective clients, actively pursuing referrals to expand the corporate client base. • Promotion and Offer Communication: Effectively communicate current promotions and discounts to leads and clients to drive sales. • Proposal and Agreement Development: Prepare and present compelling corporate tour quotations and service agreements to clients. • Client Needs Analysis and Program Recommendation: Conduct detailed cost-benefit analyses to understand client requirements and recommend tailored corporate tour programs. • Tour Coordination and Problem Resolution: Collaborate with the Tour Operations team to address and resolve corporate tour-related issues, ensuring seamless service delivery. • Client Relationship Management and Retention: Develop and maintain strong, long-term client relationships to maximize customer lifetime value and ensure client satisfaction. • Prepare accurate and detailed corporate tour rooming lists to facilitate smooth accommodation arrangements. • Financial Coordination and Payment Tracking: Liaise with the accounting team to manage tour invoices and ensure timely client payment. • Performance Reporting and Analysis: Track appointments, sales activities, and client feedback, generating comprehensive weekly and monthly performance reports for management review. • Weekly Reporting: Provide concise weekly sales and activity reports to the management team. • Perform other duties and responsibilities as assigned by management.
JOB SUMMARY Manager, Brand Marketing oversees all activities of Brand and Content team; and reports directly to the Head of Marketing. The Manager, Brand Marketing provides Brand management and Marketing Content development and production; and supports the business in advancing overall marketing goals and objectives. S/he partners with various departments in maximizing brand performances, revenue, improving decision-making, and ultimately driving Brand Management effectiveness and efficiency across communication channels and customer segments. The Manager, Brand Marketing must have strong brand and marketing management skills, communication skills, and have a hands-on approach in delivering results. JOB SCOPE Manages Brand Health through Brand Performance monitoring, develops and implements brand strategy and plan to continue build brand equity and address all brand bottlenecks across all stages of customer disposition funnel. Develops and executes Content strategy, plan and production for all communication channels and touchpoints, ensuring that these are being effectively implemented in order to meet customer needs and wants. Other scopes are inclusive of management of Brand, Creative and Design team and ensuring effective resources and capabilities to deliver Brand and overall marketing objectives. KEY ACCOUNTABILITIES Leads the Brand & Content and Design team, overseeing all activities of the team to ensure proper execution of company plan to deliver objectives Supervises Brand & Content and Design personnel and ensuring accurate execution of their duties. Acts as a mentor to key members and talents to encourage their professional growth, and to ready them for the succession of higher positions in the future Develops and implements annual and seasonal Brand and Content strategy and plan in order to maximize brand performance, brand share, market share, revenue and profitability growth; and spearheads the Brand Performance Management and Content Production for concept to design and roll-out Leads the creation of Brand guideline, assets, briefs creatives and sourcing marketing service providers and resources when requires. Creates and executes thematic Social Media content marketing and initiating content marketing campaigns to reach targets Inspires creativity and leads the design team to produce outstanding marketing collaterals and communication materials to meet everlasting customer expectation Optimizes existing performing activities and continuously tests new and crazyx campaigns to uncover untapped brand potential Manages Brand and Content budget and produces cycle calendar, brand reports, market intelligent reports in a complete, accurate, and timely manner Additionally, plays an active role in the optimization of Marketing management systems and processes Handles end to end projects efficiently and timely, based on the budget given Executes, monitors, tracks, optimizes and evaluates cycle activities and brand campaigns to propose improvement plans and execution to deliver company plan objectives Provide recommendations and solutions to further enhance Brand performance. This includes a detailed understanding of customer behavior, utilizing and recommending appropriate market information tools and research to assist in implementing strategy Works closely across teams to foster strong team work spirit in driving both Offline and Online Brand and Content initiatives Collaborates with relevant stakeholders in ensuring accurate representation and maintenance high level of business integrity in the industry by ensuring compliance with legislation and internal policy Other tasks assigned by Head of Marketing
(Describe the Purpose of this job in a few Sentences) The Manager, Accounting is responsible for overseeing the daily operations of the accounting department and ensuring accurate and timely. The role will supervise a team collaborate with other departments within the organization to ensure compliance with company policies and procedures, Operation control, Monitor and analyze accounting, Accounting methods, policies, and principles, Systems and procedures and Annual audits. Budgeting & Forecasting Coordinates the timely and effective completion of the budget development process. Monitors the company budget and ensures alignment with strategic goals. Accounting Operations Management Manages and oversees the daily operations of the accounting section. Improves systems and procedures and initiates corrective actions to ensure operational efficiency. Financial Reporting & Analysis Monitors and analyzes accounting data to produce accurate financial reports or statements. Policy & Compliance Management Establishes and enforces proper accounting methods, policies, and principles. Communicates with other departments regarding changes in financial policies and procedures. Process Improvement & Systems Enhancement Continuously improves accounting systems, tools, and processes to optimize reporting accuracy and operational performance. Records & Documentation Management Checks and verifies documents to ensure proper documents support before proceeding the payment. Establishes and maintains fiscal files and records to document all financial transactions effectively. Audit Coordination Coordinates annual audits and ensures timely responses to audit findings. Cross-Functional Collaboration Collaborates with other functions to align financial practices with operational needs. Performs other related duties as assigned.
The Head of Customer Services is responsible for driving revenue growth and ensuring service excellence across all sales channels, including Corporate Sales, Key Accounts, Channel Sales, E-commerce, Retail Sales, and the Contact Center. This role involves strategizing and executing sales initiatives aligned with the company's core offerings in Tours, Visa, and Ticketing Services. The individual will lead a team of sales professionals to achieve sales targets, enhance customer experience, and collaborate with various departments to maximize sales performance, improve decision-making, and drive sales force effectiveness across channels, clusters, and customer/consumer segments. KEY ACCOUNTABILITIES • Strategic Sales Vision & Leadership: Define and articulate a compelling sales vision, providing strategic leadership to the sales department and ensuring alignment with overarching company objectives to drive revenue growth. • High-Performance Sales Team Development & Mentorship: Cultivate a high-performance sales culture by strategically recruiting, mentoring, and developing sales managers and team members, ensuring continuous professional growth and succession planning. • Strategic Trade Partner & Channel Expansion: Direct the strategic development of key trade partners and optimize sales channels, empowering Sales Managers and Key Account Handlers to achieve significant market penetration and revenue targets. • Data-Driven Sales Budgeting & Forecasting: Oversee the development and management of sales budgets, demand forecasting, and market intelligence reports, utilizing data analytics to inform strategic decision-making and drive accurate projections. • Brand Enhancement & Strategic Partnership Development: Drive brand visibility and market presence through the cultivation of strategic partnerships and the development of impactful promotional events, maximizing brand equity and market share. • Proactive Market Opportunity Identification & Expansion: Lead the identification and implementation of innovative sales strategies to proactively uncover and capitalize on new market opportunities, driving business expansion and revenue diversification. • Strategic Sales Planning & Performance Optimization: Develop and implement comprehensive annual and seasonal sales strategies, meticulously monitoring performance and utilizing data-driven insights to optimize sales processes and achieve targets. • Actionable Market Intelligence & Competitive Analysis: Conduct in-depth market analysis, evaluating trade channels and partner performance to generate actionable insights and strategic recommendations for sustained business growth and competitive advantage. • Impactful Sales & Promotional Material Development: Direct the creation of compelling sales materials, promotional items, and in-store communication materials that enhance brand awareness, drive customer engagement, and maximize sales conversions. • Executive Performance Reporting & Communication: Ensure the timely delivery of accurate market intelligence and performance reports to senior leadership, facilitating informed strategic decision-making and driving accountability. • Strategic Cross-Functional Collaboration & Alignment: Foster strong collaboration and communication across departments, aligning sales strategies with marketing, operations, and customer service to achieve overarching business goals and create a cohesive, high-performing team dynamic. • Strategic Partner Relationship Management & Growth: Establish and nurture strategic partnerships, cultivating mutually beneficial relationships to enhance support, drive loyalty, and deepen understanding of the competitive landscape, leading to increased revenue and market influence.
The Head of Operation is responsible for the organization’s daily operations, including reservations and quotations of tour & ticketing, visa application, and travel coordination. This includes developing protocols and safety standards to ensure smooth operations using financial, people and resource management. S/he is resourceful with strong organizational and interpersonal skills. S/he is able to manage good working relationships with vendors and manages any issues with them. S/he works well in a team and works closely with internal stakeholders to provide feedback on products and services. S/he gives strategic guidance on the plans covering all operational aspects. JOB SCOPE Oversees all activities of the entire Operation department, and reports directly to Chief Operating Officer. The Head of Operation provides supports to Chief Operating Officer and the business in advancing overall company goals and objectives. Develops and implements Operational strategy and plan to maximize operational performances, cost effectiveness, improving decision-making, and ultimately driving the operational effectiveness, efficiency, integration and synergy. KEY ACCOUNTABILITIES Leads the entire Operation department, overseeing all activities of Operation Lead Managers, Managers, and junior staff members in ensuring proper execution of company plan to deliver objectives. Supervises the Operational personnel and ensuring accurate execution of their duties. Acts as a mentor to key managers and talents to encourage their professional growth, and to ready them for the succession of higher positions in the future. Assists operation department Lead Manager and Manager in the development and implementation of Operational plan of their own responsible areas; and long-term strategy in order to maximize customer satisfaction and customer share growth. Works with Head of Business Development, Head of Marketing, Head of Sales & Service to develop and implement Commercial Strategy and Plan to grow revenue, market share and profitability. Contributes in Product Development by offering operational inputs and destination management capability to achieve competitive product advantages, cost leadership and operational efficiency. Ensures appropriate product training and refreshment programs are conducted for relevant personnel to achieve excellence execution of new product launch and improve existing product quality. Champion product quality by ensuring finer detail quality assurance of vocations or tours such as hotel, accommodation, meals, conveyance and other services; and take immediate trouble shooting and fix the glitches and provide the best available alternative to tourist enroute, if any. Ensuring smooth and unparallel customer experience in the entire customer journey. Identify constraints and opportunities throughout the process and build improvement plan to continue raising the bar of operational performance. Heads and manages Operation Finance to obtain robust costing management, compliances to financial policies and internal memorandums. Manages Operation department budget processes and produces supply forecasting, customer reports, market intelligent reports in a complete, accurate, and timely manner. Additionally, plays a leading role in the optimization of operational management systems and processes. Keeps the Operation department abreast of changes of the industry, legislations, regulations and ensures that all operational transactions across the business are in legal compliance. Conducts research and identifies opportunities for business to continue raising the bar of business performance. Evaluates and analyses industry dynamics, operational performances by service category and markets in order to provide recommendations and solutions to further enhance Operational effectiveness. This includes a detailed understanding of customer requirements and behavior, knowledge of operational details and challenges by utilizing and recommending appropriate information tracking tools to assist in implementing strategy. From all available sources, maintains and updates detail information of destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel, tour products, costing and pricing package tour and other optional tours. Evaluates all available options and offers recommendations to provide a unique and unforgettable travel experience to tourists during their journey. Such information is to share regularly and timely with relevant team members and cross departments to ensure accurate usages for the greater good of the customers. Sponsors the collective efforts in putting in place effective vendor management practices, where enable effective advancement of new product or plant Introduction to promote an exotic destination, Compliances to the destination’s regulations, Establishing dependable contacts and engagement capability in the destinations.