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The Executive, Ticketing Services is responsible for providing exceptional customer service and managing ticketing operations. This role ensures efficient ticket issuance, addresses customer inquiries, and contributes to sales and customer retention efforts, while also supporting market analysis and promotional activities.

JOB SCOPE

(Both location and responsibilities)
Within World Pop Travel & Tour Group Co., Ltd.

KEY ACCOUNTABILITIES

• Customer Service Excellence: Provide a warm and welcoming customer experience, delivering detailed information and assistance in a friendly and professional manner.
• Ticketing Management: Efficiently process ticket issuance and ensure seamless customer service throughout the ticketing process.
• Financial Accuracy: Manage operational costs and accurately verify demonstration invoices.
• Customer Relationship Management: Cultivate and maintain strong customer relationships to enhance retention and loyalty.
• Problem Resolution: Proactively address and resolve customer inquiries and issues, providing effective solutions.
• Promotional Support: Participate in the implementation and promotion of various promotional programs to drive sales and customer engagement.
• Reporting and Analysis: Prepare and submit accurate daily sales and cost reports to superiors and relevant departments.
• Market Research: Contribute to market analysis by participating in customer and competitor surveys.
• Perform other duties and tasks as assigned by superiors.

Education

• Bachelor’s degree in Business Administration is required; a degree in Tourism and Hospitality Management is preferred.

Experience

• A minimum of 3 years of relevant working experience.

Technical Proficiency

• Advanced proficiency in Microsoft Office Suite, including expert-level skills in Word, Excel, and Outlook (efficient email management, calendaring).

Other Skills

• Proven ability to manage multiple projects, think strategically, and deliver results under pressure.
• Strong problem-solving, selling, and negotiation skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all
• levels.
• Demonstrated integrity, proactivity, and a collaborative work style.
• Comprehensive expertise in Global Distribution Systems (GDS), such as Sabre, for efficient booking, ticketing, and itinerary management.
• Thorough mastery of essential travel industry codes, including precise application of City Codes,
• Airport Codes, and Airline Codes for accurate communication and system utilization.
• Detailed understanding of major airline flight networks, including an in-depth knowledge of routes
• for carriers such as PG, TG, VN, AK, LQ, KR, K6, FD, 3K, MH, SQ, OZ, KE, BR, CI, QR, and EK.
• Solid understanding of aircraft cabin configurations and inflight service offerings, enabling informed
• recommendations and efficient service delivery.