Find/recruit new corporate partner to sell ETU (Electronic Top up Service) or pin top up service; Review/update agreement (both of delivery and ETU partners); Manage on agreement approval process and run work order to approve on system integration; Coordinate to all group partners regard to any issue or complaint by them and fix; Daily/weekly/monthly check Sales consumption tracking; Daily check stock balance of partner and push up; Daily coordinator on system integration (For new partner); Weekly sales report of pin top up; Monthly sales report of pin top up; Monthly commission settlement for delivery and Top up partners; Work with sales support for internal task regarding pin top service or any task relevant; Receive/handle on invoice of delivery partners and process payment to Finance; Check/tracking partner promotion and report to line manager; Build and maintain partner relationship; Perform other duties as assigned by line manager.
Daily operation and basic technical support of Billing system. Including Call Center Support. Channel Sale Support and Sale Operation Support. Any other work that the line manager may reasonably request the job holder to perform. Perform other tasks assigned by management.
Installing and configuring computer Hardwar, software, system and network; Projectors, fingerprints and scanners; Monitoring and maintaining computer systems and networks; Responding in a timely manner to service issues and requests; Providing Technical support across the company; Setting up account for new users; Repairing and replacing equipment as necessary; Testing new technology; Possibly training more junior staff members; Monitor the CCTV in head officer and shops; Troubleshooting the IT issue; Repairing and replacing equipment as necessary; Perform other tasks assigned by management.
Coach, train, and provide performance feedback to call center agents to enhance their skills and productivity; Handle and resolve complex and escalated customer inquiries and complaints, ensuring high customer satisfaction; Monitor and ensure the call center team adheres to service quality standards and implements strategies for continuous improvement; Analyze call center metrics and customer feedback to identify trends, address issues, and prepare reports on performance and improvements; Develop and implement strategies to improve call center efficiency, customer experience, and operational processes; Work with other departments to resolve complex customer issues and ensure alignment on customer service goals.
Lead, train, and motivate customer service representatives to deliver excellent service; Evaluate agent performance against established goals and Key Performance Indicators (KPIs); Provide ongoing coaching and feedback to agents, helping them develop necessary skills; Address and resolve escalated customer issues or complaints that representatives cannot handle; Manage daily team operations, including scheduling, call volume, and staffing requirements; Ensure the quality of service provided by the team meets company standards; Keep agents updated on product knowledge and new processes or initiatives; Assist in the hiring process for new customer service representatives.
Providing information to customers by hotline Making outbound call for survey and telemarketing Resolving customer complaints by hotline , Wechat, Facebook and Telegram Replying online chats or comments with customer via Wechat, Facebook and Telegram Perform other tasks assign by management.
Providing information to customers by hotline Making outbound call for survey and telemarketing Resolving customer complaints by hotline , Wechat, Facebook and Telegram Replying online chats or comments with customer via Wechat, Facebook and Telegram Perform other tasks assign by management.
Assist department managers to manage departments, formulate central work rules and management systems, formulate routine work plans, and develop wireless network optimization work; Responsible for handling mobile network user complaints and responding to mobile network customer needs. Monitor the network to improve the quality of the wireless network; Responsible for auditing upgrade cutover scenarios, organizing upgrade cutovers, and timely troubleshooting network failures; Responsible for the supervision and inspection of safe production at the center and promote network construction; Manage third-party wireless network optimization teams, formulate work plans, supervise implementation and assessment; Perform other tasks assigned by management.