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Customer Service Manager

yes seatel
Doun Penh | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 22 Dec 2025
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager

yes seatel
Phnom Penh
Apply Here

Customer Service Manager

yes seatel
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 Post
22 Dec 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active12 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Developing and implementing customer service policies and procedures;
  • Monitoring customer satisfaction and handling escalations; 
  • Analyzing customer feedback and improving support strategies;
  • Oversee daily customer service operations and team performance;
  • Train, mentor, and develop customer support representatives.
  • Handle customer escalations and complex service issues.
  • Monitor KPIs such as response time, resolution rate, and customer satisfaction scores;
  • Analyze customer feedback to identify service improvement opportunities; 
  • Collaborate with sales, marketing, and product teams to improve customer experience;
  • Manage customer support tools and CRM software;
  • Ensure compliance with company policies and industry regulations;
  • Maintain an up-to-date  knowledge of company products, services, and policies;
  • Stay updated on customer service trends and technologies;
  • Prepare regular reports on customer service metrics and team performance;
  • Perform other works assigned by management.

Open To

New Graduates
Male/Female

Job Requirements

  • Bachelor or Master Degree in Business Administration, Public Relation or related fields.
  • At least 7 years proven working experience as a Customer Service Manager, Retail Manager or related.
  • Proficiency in English and Chinese is a plus.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Working knowledge of customer service software, databases and tools.
  • Experience in analyzing customer data and implementing service improvements.
  • Ability to handle high-pressure situations and escalations.
  • Strong client-facing and communication skills.

What we can offer

Benefits

Working Condition:
- Working Schedule: Monday-Friday (9AM-6PM)
- Public Holiday: Compliance with Labour Law

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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