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• Monitor and manage daily operations of outpatient digital platforms (appointment booking, and mobile apps).
• Troubleshoot issues faced by patients and staff using digital tools.
• Coordinate with IT and vendors to resolve system errors and ensure uptime.
• Guide patients in using digital services such as online registration, mobile check-in, and digital payments.
• Collect feedback from patients on digital services and recommend improvements.
• Support integration of new technologies into outpatient processes.
• Generate reports on digital service usage, patient adoption, and issue resolution.

• Bachelor’s degree in Information Technology, Health Informatics, Healthcare Management, or related field.
• Minimum 2–3 years of experience in IT systems, digital health, or hospital operations.
• Familiarity with hospital information systems (HIS/EMR) and digital health platforms.
• Knowledge of basic troubleshooting and user support to explain digital tools to non technical users.
• Analytical skills for data reporting and problem solving.

Working conditions:

• Working days: 5 days per week.
• Working hours: 8.00 – 18.00 (include 1-hour lunch break).
• Days off, holiday: 2 days off per week (rotation).
• Salary: Based on our policy/ Based on your performance
• Pay change: Twice a year (January and July).