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CURATION & SELECTION

■ Review and oversee current and proposed book stock for product to market fit.

■ Review and approve all book orders.

■ Keep abreast of upcoming publications to ensure timely ordering and stock.

BOOK INVENTORY CONTROL

■ Oversee receiving, processing and organization of incoming stock, manage returns, and maintain a well-organized books storage area.

■ Monitor stock levels and coordinate with merchandise teams to ensure optimal stock to meet customer demand and any requested titles from customers.

■ Meet display deadlines for new arrivals.

STORE PRESENTATION

■ Develop an “editorial voice” for the store in relation to books and associated merchandise appropriate to market.

■ Ensure proper categorization, shelving and books arrangement.

■ Develop and curate promotional displays and features (reviews, thematic tables, lists, etc.) to drive sales.

■ Keep book areas organized and tidy to ensure an inviting environment.

■ Team Leadership & Management (25%)

STAFF MANAGEMENT

■ Develop job descriptions and interview candidates.

■ Train and mentor book specialists with ongoing training and skill development.

■ Manage book staff hours and schedules.

■ Conduct performance reviews and address personnel issues.

CUSTOMER SERVICE

■ Act as the primary Manager on Duty for the entire bookstore during assigned shifts, overseeing store-wide operations when the store manager and assistant manager are not on duty.

■ Serve as a subject matter expert, greeting customers and providing knowledgeable reading recommendations.

■ Understand customer needs and build trust through personalized recommendations and honest feedback.

■ Serve as first point of contact for large business-to-business and business-to-school orders to identify genre and title selections.

MARKETING LIASSON

■ Develop book marketing plan and work with marketing and events department to insure on time delivery of any promotion and marketing initiatives.

■ Develop author and reader promotions such as author talks, book clubs and other events to foster a Tsutaya community.

■ Bachelor’s degree (preferred) in Literature, Business, Hospitality, Library Science or related field.

■ Minimum 10 years’ experience in a commercial bookstore or closely related sector.

■ 5 or more years in management position.

■ Superior customer service ability and able to thrive in a diverse, multicultural environment.

■ Experience in other retail product and lifestyle goods such as homewares and design will be given special consideration.

■ Experience living or working outside of home country is helpful.

■ Language: English (Fluent/Native), Japanese or Khmer helpful but not required.

■ Working hours: Approximately 40-45 hours per week with some weekend work required.

■ Location: Aeon Mall 1, Phnom Penh, Cambodia

■ Reports to: This position will report to Store Manager

■ Direct reports: 3 direct reports, plus support responsibilities for other staff in the books department and merchandising.

■ Compensation: Tsutaya is offering a competitive base salary commensurate with experience.

■ International Candidates: Benefits include international health insurance, Cambodian work visa sponsorship, initial flight cost compensation and one month’s housing on arrival.

This position is open to all nationalities, but Cambodians and those of Cambodian heritage will be given special consideration. Experience and ability to lead are the primary decision factors.