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In-Flight Service Executive

(Customer Relation Officer)

Air Cambodia
Chamkar Mon | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 week ago
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
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In-Flight Service Executive

Air Cambodia
Phnom Penh
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In-Flight Service Executive

(Customer Relation Officer)

Air Cambodia
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Chamkar Mon | Phnom Penh
  1 Post
1 week ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active1 week ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Airlines/Aviation

Min Education Level

Professional Certificate

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Regularly update in-flight service standards, procedures, and service manuals to enhance    passenger satisfaction.
  •  Manage and oversee in-flight services (e.g., duty-free sales, onboard retail services).
  • Coordinate with the Service Division to collect passenger feedback and distribute service notices to cabin crew.
  • Provide guidance and support to the service team to ensure excellent customer interactions.
  • Supervise cabin crew performance to maintain service standards, professionalism, and the Cambodian cultural spirit of hospitality.
  • Monitor cabin crew members to ensure appropriate BMI, grooming, and professional appearance.
  • Participate in audits and inspections to evaluate service quality, identify improvements, and implement service recovery when necessary.
  • Attend meetings and perform additional tasks as assigned by the Service Department GM.

Open To

Male/Female

Job Requirements

  •  Have experience in Cabin Crew
  •  Upper-intermediate English proficiency (higher level is an advantage)
  •  Proficiency in computer applications
  •  Knowledge of Civil Aviation Law, Labor Law, and trading regulations
  •  Strong documentation processing skills
  •  Problem-solving and decision-making abilities
  •  Teamwork and leadership skills
  •  Familiarity with cabin crew operations, training policies, and procedures
  •  Ability to learn quickly and adapt to organizational standards
  • A unique and flexible work schedule that is not a typical 9-to-5 job.

What we can offer

Benefits

- Unparalleled travel opportunities with discounted or free flights for you and your family.

Highlights

- A vibrant, multicultural work environment with colleagues from around the world.

Career Opportunities

- Opportunities for career advancement to positions like Senior Cabin Crew Member, Purser, or Ground Instructor
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Airlines/Aviation

Min Education Level

Professional Certificate

Job Type

Full Time

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