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• Greet and assist patients upon arrival at the Emergency Room.
• Accurately register patient information, verify documents, and ensure insurance or payment arrangements are completed.
• Provide patients with admission guidance and hospital policies.
• Coordinate communication between patients and the medical team for optimal understanding.
• Manage the allocation and transfer of admitted ER patients in collaboration with nursing and inpatient ward teams.
• Provide compassionate, patient-centered service during stressful emergency situations.
• Maintain confidentiality of patient data at all times.
• Assist in managing patient flow to reduce waiting time and ensure ER efficiency

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field.
• Training in hospital administration, customer service, or emergency services is an advantage.
• At least 1–2 years of experience in hospital admissions, ER services, or patient administration.
• Previous work experience in a healthcare or customer service environment is preferred.
• Knowledge of hospital admission procedures, ER workflow, and basic healthcare terminology.
• Strong communication and interpersonal skills, with ability to comfort patients in stressful situations.

Working conditions:

• Working days: 5 days per week.
• Working hours: 8.00 – 18.00 (include 1-hour lunch break).
• Days off, holiday: 2 days off per week (rotation).
• Salary: Based on our policy/ Based on your performance
• Pay change: Twice a year (January and July).