Infrastructure Management:

• Oversee and maintain IT infrastructure, including servers, POS (Point of Sale) systems, networks, and hardware/software systems across all store locations.

Cybersecurity & Data Protection:

• Ensure the security of all digital assets through effective cybersecurity practices.

• Monitor and manage data protection protocols to ensure compliance with regulations.

System Uptime & Reliability:

• Monitor system performance and take proactive measures to ensure high availability and minimal downtime.

Technical Support & Troubleshooting:

• Lead IT support operations to resolve technical issues swiftly.

• Provide training and assistance to staff on software/hardware usage and best practices.

Vendor Coordination:

• Collaborate with external vendors and service providers for procurement, maintenance, and upgrades of IT equipment and services.

Technology Implementation:

• Evaluate and implement new tools and technologies to enhance store operations and boost overall efficiency.

Proven experience in IT management, preferably in retail or multi-location environments.

Strong understanding of IT infrastructure, POS systems, networks, and cybersecurity protocols.

Experience in vendor management and project implementation.

Excellent troubleshooting and problem-solving skills.

Strong leadership and communication skills.