Reported successfully

•  Contribute directly to the sales, profitability and business growth of the branch / bank.

• Identify business opportunities from retail, commercial and institutional clients and understand customer’s lending needs and provide suitable solutions through consultation.

• Monitor and Support Personal Banker

• Generate own lend

• Training to Personal Banker, and Credit and Business Activities

• Introduce, promote, and market all bank’s products & services inclusive loans or deposits products, bank card, digital banking, fee-based transaction services, other service delivery channels & etc.

•  Expand the client based through networking, business referral, constant follow-up, cold calls & etc.

• Attend to all customer enquiries, feedback, complaints on the bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction.

• Attend & assist to customer needs in bank’s products & services application.

• Collect and prepare all required documents / information from customers for all products & services including deposit & loan application and timely closure of business deals & in compliance with bank’s regulated policy.

• Keep track of own sales performance, productivity & activities and prepare individual business performance reports.

• Leverage and expand customer relationship to maximize referral, cross selling and new business opportunities and contribute to the success of business by initiating and participating in various cold-calling and Sales/Marketing Activities (to meet target loan and qualified customers)

• Provide high standard of service to all customers at all times and address all customer’s complaints/issues in the professional manner.

• Credit Process (5 Ps): P1 = Prospecting, P2 = Pre-submission, P3 = Pending Approval, P4 = Pending Disbursement, P5 = Post Disbursement

• Performed other tasks as assigned.

• Bachelor’s degree in business administration, Finance and Banking, or related fields 
• At least 5 years of working experience in loan disbursement with a huge amount of outstanding loans. 
• At least 2 years of experience in Commercial Bank with a strong track record in relationship management and networking
• Financial literacy and ability to interpret and analyze financial statements
• In-depth knowledge of bank branch operations, rules and regulations, laws, and risk management
• Credit analyst and loan writing 
• Excellent customer service; client relationship management, communication, negotiation, problem solving and interpersonal skills.
• Good command in in both Khmer and English and/or other languages
• Computer Literate, particularly Microsoft Office.