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Roles & Responsibilities: 
 

• Make calls to clients under your portfolio to check for order needs and update prices and other information. 

• Support clients and sales staff by completing and processing sales orders  

• Liaise with fleet support and confirm deliveries with clients and able to perform tasks via fleet management system when required. 

• Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs 

• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction, fast and on time 
• Keep senior staff informed of any issues with delivery 

• Review customer contract to ensure that a contract is containing a valid data such as: Contract Period, Contact person/number/mail address, discount rate  

• Create and modify customer information in CRM 

• Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas 

• Provide all necessary data to senior management upon request and coordinate meetings between departments 

• Make travel arrangements for the sales team and the senior support staff when needed 

• Establish active communication and engagement with all other departments to help out where necessary 

• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request 

• Working knowledge of Excel spreadsheets using vlookup and pivot tables, including other data management software 

• Demonstrated ability to assist Distributions/sales teams with any additional work as needed with a can-do attitude 

• Must have excellent verbal and written communication skills with a clear and friendly speaking voice 

• Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills 

• Attention to detail is necessary as well as being a people person with excellent customer service knowledge 

• Must be willing to arrange your own travel and attend all sales strategy training conferences off-site .

Requirements & Qualifications  

• Bachelor’s degree​ in Sale & Marketing, Business Admin, or related fields 

• Have at least 1-year-experience of working in sales admin/support field 

• Have strong communication skills and customer focus 

• Willing to learn, honesty and be able to work under pressure 

• Be a team player and like to deal with challenges  

• Good knowledge of English both speaking and writing 

• Good knowledge MS Office such as MS Word, Excel, PowerPoint and Internet 

•  Being able to work on weekends or public holiday with rotation schedule .