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JOB SUMMARY
This position involves the creation and management of tour quotations and agreements, coupled with proactive customer engagement strategies to optimize client experience and achieve sales objectives.
KEY ACCOUNTABILITIES
• Lead Generation: Conduct targeted cold and warm outreach to identify and engage qualified prospective clients, actively pursuing referrals to expand the corporate client base.
• Promotion and Offer Communication: Effectively communicate current promotions and discounts to leads and clients to drive sales.
• Proposal and Agreement Development: Prepare and present compelling corporate tour quotations and service agreements to clients.
• Client Needs Analysis and Program Recommendation: Conduct detailed cost-benefit analyses to understand client requirements and recommend tailored corporate tour programs.
• Tour Coordination and Problem Resolution: Collaborate with the Tour Operations team to address and resolve corporate tour-related issues, ensuring seamless service delivery.
• Client Relationship Management and Retention: Develop and maintain strong, long-term client relationships to maximize customer lifetime value and ensure client satisfaction.
• Prepare accurate and detailed corporate tour rooming lists to facilitate smooth accommodation arrangements.
• Financial Coordination and Payment Tracking: Liaise with the accounting team to manage tour invoices and ensure timely client payment.
• Performance Reporting and Analysis: Track appointments, sales activities, and client feedback, generating comprehensive weekly and monthly performance reports for management review.
• Weekly Reporting: Provide concise weekly sales and activity reports to the management team.
• Perform other duties and responsibilities as assigned by management.

Education
• A Bachelor’s degree in Business Administration is required; a degree in Tourism and Hospitality Management is preferred.
• Equivalent practical experience may be considered in lieu of a Bachelor’s degree.
Experience
• A minimum of 2 years of relevant working experience.
MS Office and Software
Candidates must demonstrate computer skills, including proficiency in:
a. Microsoft Excel
b. Microsoft Outlook
c. Microsoft PowerPoint
d. Digital social applications
These skills are essential for the effective creation of reports, proposals, and recommendations.
Other Skills
• Proven ability to manage multiple projects, think strategically, and deliver results under pressure.
• Strong problem-solving, selling, and negotiation skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.