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I.   PURPOSE OF THE POSITION:

responsible for managing and responding to all system-related requests from all entities including the Asian Business Group. This role is to ensure that systems operate smoothly and effectively in line with business product requirements, established guidelines, and procedures. Its responsibilities include user request administration, user access rights management, and periodic reviews. System issues are ensuring timely reporting to vendors, resolution in accordance with SLAs, and regular progress updates and feedback to entity users.

II.  KEY RESPONSIBILITIES

• Lead and establish activity plan for issues, and follow-up;
• Work and follow manager’s advice to achieve with meet of timeline;
• Analyze, prioritize and escalate system issues to respective functions;
• Manage on internal request and work on daily functioning and operation of managed applications;
• Facilitate and feedback to entities and end users on system functionality result and status;
• Manage overall project activities and report issues or challenges to manager;
• be confident with challenges issue facing;
• Strong supporting skill with high confidence on system functionality;
• High responsibility of supporting, coordination and issues solving;
• Administrate on VBANX Core Banking for MFI and Enterprise Trust System;
• Develop the manual guideline for system functionality;
• Manage relationships with vendors;
• Perform other tasks assigned by direct supervisor or management;

III.  QUALIFICATIONS

• Educational background in Bachelor degree in computer science, business or finance and banking;
• At least 2 years experiences of management IT/MIS;
• Good understanding of finance, accounting, and banking / microfinance;
• working experience with microfinance or trust service is a plus
• Excellent understanding and practice of VBANX core banking - MFI or Enterprise Trust System
• The ability to learn new system and technologies
• Fluency in spoken and written English
• Good in technical problem solving, debugging and troubleshooting
• Ability to work under pressure, as part of a team, as well as independently
• Positive work with team members