The Welcome Attendance is the first point of contact for customers, providing a warm and professional greeting while ensuring a smooth and pleasant experience. This role is responsible for welcoming customers,understanding their needs, and guiding them to the appropriate sales representative or department.  

JOB SCOPE

• Greet customers warmly upon arrival and assist them with initial inquiries.
• Understand customers' requirements and direct them to the appropriate sales personnel or service area.
• Maintain a clean and organized reception area to enhance customer experience.
• Manage customer flow efficiently and enhance positive experience during their wait times.
• Address any customer concerns professionally and escalate issues when necessary.
• Document walk-in clients and enter the information into the designated form.
• Always uphold the company&customer service policies and standards.
• Other tasks assigned by line manager.

• Currently pursuing or recently completed a degree in Tourism and Hospitality Management.
• A minimum of 0-1 year of relevant working experience.
• Ability to quickly learn and adapt to new digital tools.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanour.
• Ability to multitask and handle high customer traffic efficiently.
• Basic knowledge of company products and services (training will be provided).
• Strong problem-solving skills and ability to work well under pressure.