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- Ensuring all administration duties within the Warranty Department are carried out in line with company policy
- Processing warranty claims and submit within 3days after clock off date
- Dealing with the Manufacturer or agents working on their behalf
- Dealing and working with Team Leader, Technical Advisor or Service Manger to process the claim
- Following up on any issues within agreed time frames
Weekly review warranty receivables payments and updating the computer database accordingly
- Daily handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims
- Daily tracking warranty parts and following through the returns process
- Classified and scrapped parts accordingly to the warranty policy
- Ensuring all documentation is processed in line with manufacturer and company procedures
- Invoicing warranty claims ensuring all claims follow warranty protocols and procedures
- Filing job card in sequence
- Produce daily report of claim error, claim reject, payment not received from manufacturer.

- Experience: 1-2 years of experience in a customer service or sales role (Automotive experience is highly preferred).
- Communication: Excellent interpersonal skills; ability to translate "mechanic talk" in simple terms for customers.
- Technical Aptitude: Basic understanding of how engines and electric vehicle batt work.