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Customer Service Manager

SINET
Doun Penh | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. ថ្ងៃនេះ
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
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Customer Service Manager

SINET
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Telecommunications

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Fantastic Opportunity for ...

Customer Service Manager is responsible for managing and supporting the customer service team to ensure high-quality service delivery, timely issue resolution, and excellent customer satisfaction. This role oversees daily operations, handles escalations, ensures compliance with ISP service standards, and drives continuous improvement.

Qualifications & Requirements

Education & Experience

  • Bachelor’s degree in Business, Communications, IT, or related field.
  • 3–4 years of experience in customer service, ideally in the ISP or telecom sector.
  • At least 2-year experience in a manager role is preferred.

Skills & Competencies

  • Strong leadership and people management skills.
  • Excellent communication (written & verbal).
  • Ability to handle conflict, pressure, and difficult customers.
  • Analytical and problem-solving abilities.
  • Strong organizational and time-management skills.
  • Familiar with CRM systems, call center systems, and ticketing tools.
  • High flexibility and adaptability
  • Positive attitude and teamwork spirit
  • Strong responsibility and commitment

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

Key Responsibilities

1. Customer Support

  • Handle difficult or complex customer complaints.
  • Work closely with Technical Support, NOC, Field Technicians, and Billing teams to resolve issues.
  • Ensure accurate and timely communication back to customers.
  • Maintain high standards of professionalism and service quality.
  • Perform call monitoring and service quality evaluations.
  • Identify service gaps and recommend improvements.

2. Reporting & Documentation

  • Prepare daily/weekly/monthly performance reports.
  • Document service issues, customer feedback, and common problems.
  • Provide actionable insights to management.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

NSSF
Accidential Insurance
Life Insurance
Employee KPI
Employee Seniority
18days Public Holiday
Training (Education-Skill-Experiences)

រំលេច

  • ក្រុមហ៊ុនដ៏ល្អមួយ
  • ចូលជាមួយក្រុម
  • អ្នកអាចធ្វើឱ្យមានភាពខុសគ្នា

ឱកាសការងារ

  • ឱកាសសម្រាប់ការផ្សព្វផ្សាយ
  • លទ្ធភាពសម្រាប់ការបណ្តុះបណ្តាលការងារ
  • រៀនជំនាញ និងបច្ចេកទេសថ្មីៗ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Telecommunications

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

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