Sales & Customer Service Manager, Freight Forwarding

To be responsible for the management of Freight Forwarding business including Sales & Customer Service support. Shall be responsible to identify new clients by creating sales lead and pipe line. Shall work closely with Business Development & Sales Manager to expand and grow WIC freight forwarding business. Shall handle customer service functions related to complaint resolutions, compiling information and statistics of customer and provide support on use of Go Excel system for users. The Sales Manager shall maintain good working relationship with clients and shall attend to any operations matters by working closely with operation to ensure high level of service is provided to clients to meet the performance target.

• To identify new prospect clients by industry and sell WIC’s freight forwarding services
• To reach out to prospective, existing clients and to initiate sales calls to discuss logistics services
• To track and monitor sales pipeline to meet sales budget
• To be responsible for account Supervision for existing accounts by maintaining good relationships with clients which is crucial for long-term success.
• To coordinate and work closely with operations internally and with external parties to ensure the shipment is plan and executed well
• To maximize profitability by ensuring the cost is covered with profit margins by making comparison of rates before submission the quotations to customers with approval from superior 
• To provide customer support by attending to customers’ complaint, related to shipment & follow up with operation and provide solutions
• To be the key user for Go Excel system and work with supplier and internal to solved any system related issue
• Prepare weekly reports on sales lead and pipeline, forecast of revenue and to Superior and senior management
• To perform any other function & task as requested by management

• Preferably a Bachelor   Logistics, & Supply Chain Management and Business Management or relevant qualification from a reputable University
• Previous experience in Sales & Operations with minimum five to eight (3-5) years or more in logistics and supply chain management, preferably in a freight forwarding, 3rd party 3PL or manufacturing business environment
• Good knowledge of logistics & supply chain management, 3PL business, transportation, warehouse operations, distribution, multi modal, shipping, and inventory management.
• Experience in managing multiple client accounts and coordinating end-to-end logistics operations.
• Good understanding of customs process of import and export
• Able to influence and convince new prospective clients to secure the business
• Proficiency in using Microsoft office such as Excel, Power Point and Word
• Good understanding of costing of services and pricing to clients 
• Knowledge of data analysis and reporting tools to track key performance indicators (KPIs) and make data-driven decisions
• Proficiency in using Microsoft office such as Excel, Power Point and Word
• Good understanding of costing of services and pricing to clients 
• Knowledge of data analysis and reporting tools to track key performance indicators (KPIs) and make data-driven decisions
• Good communication skills
• Strong problem-solving and decision-making skills to address operational challenges and optimize processes
• Excellent communication and negotiation skills to liaise with clients, vendors, and internal stakeholders.
• Ability to analyze complex logistics data, identify trends, and propose improvements to streamline operations, reduce costs, and enhance customer satisfaction.