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Customer Service Manager

yes seatel
Doun Penh | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 22 Dec 2025
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ
និមិត្តរូបក្រុមហ៊ុន ការងារពីក្រុមហ៊ុននេះ 15
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Customer Service Manager

yes seatel
Phnom Penh
ដាក់ពាក្យទីនេះ

Customer Service Manager

yes seatel
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 ប្រកាស
22 Dec 2025
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម14 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Telecommunications

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Big Opportunity for ...

  • Developing and implementing customer service policies and procedures;
  • Monitoring customer satisfaction and handling escalations; 
  • Analyzing customer feedback and improving support strategies;
  • Oversee daily customer service operations and team performance;
  • Train, mentor, and develop customer support representatives.
  • Handle customer escalations and complex service issues.
  • Monitor KPIs such as response time, resolution rate, and customer satisfaction scores;
  • Analyze customer feedback to identify service improvement opportunities; 
  • Collaborate with sales, marketing, and product teams to improve customer experience;
  • Manage customer support tools and CRM software;
  • Ensure compliance with company policies and industry regulations;
  • Maintain an up-to-date  knowledge of company products, services, and policies;
  • Stay updated on customer service trends and technologies;
  • Prepare regular reports on customer service metrics and team performance;
  • Perform other works assigned by management.

បើកទៅកាន់

បញ្ចប់ការសិក្សាថ្មីៗ
Male/Female

លក្ខខណ្ឌការងារ

  • Bachelor or Master Degree in Business Administration, Public Relation or related fields.
  • At least 7 years proven working experience as a Customer Service Manager, Retail Manager or related.
  • Proficiency in English and Chinese is a plus.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Working knowledge of customer service software, databases and tools.
  • Experience in analyzing customer data and implementing service improvements.
  • Ability to handle high-pressure situations and escalations.
  • Strong client-facing and communication skills.

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

Working Condition:
- Working Schedule: Monday-Friday (9AM-6PM)
- Public Holiday: Compliance with Labour Law

រំលេច

  • ក្រុមហ៊ុនដ៏ល្អមួយ
  • ចូលជាមួយក្រុម
  • អ្នកអាចធ្វើឱ្យមានភាពខុសគ្នា

ឱកាសការងារ

  • ឱកាសសម្រាប់ការផ្សព្វផ្សាយ
  • លទ្ធភាពសម្រាប់ការបណ្តុះបណ្តាលការងារ
  • រៀនជំនាញ និងបច្ចេកទេសថ្មីៗ
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR
ការងារបន្ថែមពីនិយោជកនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Telecommunications

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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