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Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
Doun Penh | Phnom Penh
  1 ប្រកាស
Verified This job has been verified by the company as a real job vacancy. 12 Sep 2025
អ្នកជ្រើសរើសត្រូវបានសកម្ម13 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
អ្នកជ្រើសរើសត្រូវបានសកម្ម13 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
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Manager, Customer Experience

Sathapana Bank
Phnom Penh
ដាក់ពាក្យទីនេះ

Manager, Customer Experience

(Customer Service Manager )

Sathapana Bank
អ្នកជ្រើសរើសត្រូវបានសកម្ម13 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Doun Penh | Phnom Penh
  1 ប្រកាស
12 Sep 2025
Verified This job has been verified by the company as a real job vacancy.
អ្នកជ្រើសរើសត្រូវបានសកម្ម13 ម៉ោង កន្លងទៅ The recruiter at this company was last active reviewing applications.
ដាក់ពាក្យទីនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការពិពណ៌នាការងារ

A Fantastic Opportunity for ...

  • Develop strategies and plans to enhance customer satisfaction and loyalty at all customer touch points
  • Collect, analyze and act on customer feedback to improve the services and products
  • Work closely with stakeholders including digital, product, marketing, marketing, sales and technical team to ensure seamless customer experience
  • Train our staff in the best practices for customer interactions and support
  • Use key metric and KPI to monitor and improve customer service performance
  • Ensure the bank’s CX management policy, procedure and/or guideline are regularly reviewed and updated in compliance with regulatory requirements
  • Prepare the necessary report for management and regulatory requirements if any
  • Manage operational costs and personal expenses of the unit to align with approved budget

បើកទៅកាន់

Male/Female

លក្ខខណ្ឌការងារ

• Bachelor’s degree in Banking and Finance, accounting, and other related fields

• At least 8 years’ working experience in Banking

• Ability to work with cross-functional teams

• Good problem-solving skills, negotiation skills and initiative driven

• English competency and computer literacy are advantage

អ្វីដែលយើងផ្ដល់

អត្ថប្រយោជន៍

- Rewards for over performance

រំលេច

- Join an experienced team

ឱកាសការងារ

-Learn new Skill on the job.
ដាក់ពាក្យទីនេះ

ដាក់ពាក្យសម្រាប់ការងារនេះ

OR
ការងារបន្ថែមពីនិយោជកនេះ

កម្រិតបទពិសោធន៍

Manager

មុខងារការងារ

Customer Service, Support

វិស័យការងារ

Banking/ Insurance/ Microfinance

កម្រិតអប់រំ

Bachelor Degree

ប្រភេទការងារ

Full Time

ការងារដែលស្រដៀងបន្ថែម

មើលការងារបន្ថែម

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