The Executive Floor Officer is responsible to coordinate all the activities and to ensure the proper works of the Executive Lounge Desk operation. The EFO is responsible to ensure that all VIP expected arrival and in-house enjoy the best condition of their stay and will take care of each step included check in, check out and food & beverage service are handled as per standards.

Primary Responsibilities Operation

• The EFO will participate actively in the Front Office activities for all the rooms and suites of the Executive Floor.
• The EFO has been elated for perfect knowledge of hotel procedure & standard, and guest relationship skill. He/she then ask to keep at any time of her duty a strong guest focus and to ensure each guest stay at the Executive Lounge spend the most enjoyable stay possible.
• EFO always smile, willing to help the guest, ensure the warm greeting and keep permanent a positive attitude to every guest and participate in the coordination of the activity.
• He/ she will ensure that his/her section is perfectly tidy at all time, the "operation cupboard" is refilled as often as required that the circuits of operation are followed strictly.
• The EFO will follow-up the guest request in professional way such as flight reconfirmation, restaurant booking, tour arrangement, transport arrangement, recommendation (…) to in line with Novotel Phnom Penh procedure.
• To ensure all the standard & procedure established at the Novotel Phnom Penh Beung Keng Kong reach successfully.
• Other responsibilities  Ensures a smooth working relationship with other departments of the hotel.
• The EFO will be attentive to respect the privacy/ confidentiality of the information, or guest name available to ensure not to transmit any guest name or guest profile information.
• To flexible and willing to help as assigned.
• To be ready and responsible to perform on duty.

Knowledge and Experience

• Bachelor’s degree from the hospitality school preferred
• Minimum 1years of operational experienced with customer services
• High degree of professionalism with good understanding of hotel operations, brand and identity core value
• Good in reading, writing and speaking in English
• Competencies
• Good communication and customer relation skills
• Able to work multi-tasking, unable to work under pressure
• Team player & building
• Well presented and professionally groomed at all time
• Flexible in working hours, be present or reachable with necessary