An Excellent Opportunity for ...
About ULS, Rose Apple Square & Commune Live
Hi, we are Urban Living Solutions (ULS).
ULS is a real estate and lifestyle development company focused on creating community-centered places that respond to Cambodia’s rapid urbanization. We are in the business of building livable urban spaces that connect people at their heart.
One of those places is Rose Apple Square, our mixed-use community in downtown Siem Reap. Guided by the ethos of Live, Work, Connect, Rose Apple Square brings together modern residences, offices, retail spaces, coworking, events and coliving within one neighborhood.
And within Rose Apple Square, there is Commune.
Commune brings together three complementary experiences:
- Commune Live — our coliving space
- Commune Work — our coworking space
- Commune Gather — our events and programs
This role sits primarily within Commune Live.
About the Role
The House Captain is responsible for creating a welcoming, well-run and connected living experience for Commune Live residents.
This is a hands-on hospitality and operations role.
You will know our residents, understand what is happening in the house, make sure the basics are consistently delivered, solve problems when they arise and create the moments that turn shared accommodation into a community.
Some days this may mean welcoming a new housemate and helping them settle into Siem Reap. On others, it could mean coordinating a maintenance issue, preparing a community brunch, updating information in Spacebring (our management software), capturing content for social media or sitting down with the Commune team to improve an operating procedure.
The common thread is simple: you take ownership of the resident experience.
Resident Experience & Community (35%)
Be the main day-to-day point of contact for Commune Live residents and create an experience where people feel welcomed, supported and connected. You will:
- Manage the full resident journey, from arrival and onboarding through to departure.
- Build relationships with housemates, understand their needs and proactively connect people within the community.
- Act as the first point of contact for questions, requests, concerns and community issues, handling them calmly and constructively.
- Create simple rituals and touchpoints that strengthen belonging and encourage residents to contribute to the community.
- Manage resident communication through WhatsApp and Spacebring.
- Gather ongoing feedback and identify opportunities to improve the resident experience.
Sales & Occupancy Growth (30%)
Actively contribute to growing occupancy by generating, following up and converting new opportunities. You will:
- Manage incoming enquiries, tours, calls and follow-up from first contact through to booking.
- Maintain visibility over the sales pipeline, occupancy and upcoming availability.
- Identify and test online and offline acquisition channels, including relevant websites, directories, communities and campaigns.
- Develop referral partnerships with companies, NGOs, universities, schools, relocation providers, travel communities and local businesses.
- Identify opportunities to cross-sell Commune Live through Commune Work and Commune Gather.
- Keep listings and sales information accurate and compelling, and support the ULS marketing team with campaigns, content, testimonials and resident stories.
- Track lead sources and conversion, and proactively recommend actions to improve awareness, enquiries and occupancy.
Community Programming & Events (20%)
Create the right opportunities for residents to meet, connect and participate in the life of Commune. You will:
- Build and manage a simple, relevant calendar of community activities based on resident interests.
- Organise and host events such as shared dinners, welcome drinks, outings, workshops and informal gatherings.
- Encourage residents to initiate and host activities themselves.
- Connect Commune Live residents with relevant activities across Commune Work and Commune Gather.
- Work with local partners where relevant and manage basic event logistics and budgets.
- Track participation and feedback to understand what genuinely creates value for the community.
Marketing, Communications & Product Improvement (15%)
Help tell the Commune Live story while using resident insight to continuously improve the product. You will:
- Capture authentic content, stories and moments from daily life at Commune Live.
- Keep resident-facing information and communications accurate and up to date.
- Support the wider Commune and ULS teams with content ideas, campaigns, reviews and testimonials.
- Collect and share recurring resident feedback, needs and observations.
- Identify opportunities to improve the resident journey, services, amenities and communication.
- Contribute ideas that strengthen satisfaction, retention, referrals and the overall positioning of Commune Live.