中文
Merchant Support Executive
(Marketing Assistant)
经验水平
工作职能
就业行业
最低教育水平
工作类型
职位描述
An Excellent Opportunity for ...
• Addressing merchant inquiries related to orders, payments, and product listings in a timely manner.
• Tracking merchant metrics (e.g., sales, return rates) to identify areas for improvement.
• Coordinating with internal teams to resolve complex or urgent merchant concerns.
• Analysing support trends to recommend enhancements in tools, processes, and policies
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职位要求
•Bachelor’s degree in Business, Communications, or a related field; relevant certifications are a plus.
•2+ years of experience in merchant support, account management, or customer service (preferably in e-commerce/retail).
• Strong customer service skills with proven ability to manage multiple merchant accounts effectively.
• Familiarity with e-commerce platforms, marketplace operations, and relevant analytical tools
• Excellent communication and people skills, both written and verbal
• Ability to work collaboratively with cross-functional teams, managing tasks and deadlines efficiently
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