Service Manager in Phnom Penh

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Service Manager

(Electrical Engineer )

Modern Gas Co Ltd

Boeng Keng Kang | Phnom Penh

1 帖子

公司简介该公司的职位 1

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Service Manager

Modern Gas Co Ltd, Boeng Keng Kang | Phnom Penh

Service Manager

Modern Gas Co Ltd

Service Manager

(Electrical Engineer )

Modern Gas Co Ltd

Cambodia - Phnom Penh

Boeng Keng Kang | Phnom Penh

1 帖子

11 Sep 2025

经验水平

Manager

工作职能

Engineering, Technical, HSE

就业行业

Trading/Distribution/Import/Export

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Big Opportunity for ...

Oversee all after-sales service operations, including installation, maintenance, repair, and warranty handling for kitchen appliances.
Lead and manage a team of service technicians and customer service staff.
Ensure timely and high-quality service delivery to customers, with a focus on satisfaction and retention.
Handle escalated customer complaints and provide appropriate solutions promptly.
Monitor service KPIs and generate performance reports (e.g., response time, repair rate, customer feedback).
Manage service inventory, spare parts, and tools to ensure availability and cost control.
Coordinate with the sales team to support customer expectations and resolve issues.
Develop and implement service protocols, training, and safety guidelines for the team.
Liaise with manufacturers or distributors for technical support and warranty claims.
Promote a service-first culture and continuously improve service processes.

打开

Male/Female

职位要求

Bachelor’s degree in Engineering, Business, or related field (or equivalent experience).
Minimum 3–5 years of experience in a service management or supervisory role, preferably in the home appliance or electronics industry.
Strong knowledge of kitchen appliances and troubleshooting techniques.
Excellent leadership and team management skills.
Strong communication skills in Khmer and English (spoken and written).
Customer-oriented mindset with strong problem-solving abilities.
Proficient in Microsoft Office and service management software (preferred).

我们能提供什么

好处

Rewards for over performance

亮点