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Front Desk & Family Support
- Greet clients and visitors in person and professionally respond to calls/messages.
- Check in/check out patients, verify basic info, and ensure paperwork is complete.
- Provide a welcoming, calm, and organized environment for families and children.
- Assist families with directions, clinic policies, and appointment expectations.

Scheduling & Documentation Support

- Schedule, reschedule, and confirm appointments in the clinic system.
- Track cancellations, no-shows, and openings, and communicate changes appropriately.
- Support clinicians by preparing schedules, intake packets, and session-related documentation.

Administrative Operations

- Maintain accurate records (paper or electronic) and ensure files are organized.
- Handle routine correspondence (emails, phone scripts, parent communication templates).
- Process basic forms and assist with referral paperwork as needed.
- Perform light office duties (printing, scanning, filing, ordering supplies).

Billing/Insurance Support (if applicable—non-claims role)
- Collect copays and document payments.
- Assist families with basic insurance/benefit questions using clinic-approved scripts.
- Escalate billing issues to the billing coordinator/manager.

- High school diploma or equivalent (some college preferred but not required).
- 1+ year of administrative/front desk experience preferred.
- Strong communication skills and professional phone manner.
- Organized, detail-oriented, and able to multitask.
- Comfort working with children and families in a supportive, respectful way.
- Basic computer skills (email, spreadsheets, scheduling systems).
- Ability to maintain confidentiality and follow clinic privacy practices.

Working Conditions

- Primarily in-office at the clinic front desk.
- Requires standing and walking during check-in periods.
- Work may include evenings and/or partial weekends depending on clinic hours.

Preferred Traits

- Patient, empathetic, calm under pressure
- Reliable and punctual
- Able to follow procedures consistently
- Comfortable handling sensitive conversations with parents