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Assistant Manager, Merchant Acquisition

(Customer Service Manager )

Woori Bank Cambodia
Boeng Keng Kang | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 2 day(s) ago
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
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Assistant Manager, Merchant Acquisition

Woori Bank Cambodia
Phnom Penh
Apply Here

Assistant Manager, Merchant Acquisition

(Customer Service Manager )

Woori Bank Cambodia
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 Post
2 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 days ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Identifying and onboarding new corporate merchants & Merchant Partnership included but not limit to partner with providing discount / gas station etc.,
  • Support lead generation and follow up on potential merchant opportunities.
  • Prepare and present proposals and contracts to new merchants.
  • Conduct market research to identify prospective merchants and market trends.
  • Assist in organizing promotional campaigns to attract new merchants.
  • Regularly track progress, and implement corrective actions as necessary to ensure targets are met.
  • Provide administrative and operational direction and support to ensuring smooth coordination between various departments and branch offices understand their sales objectives and achieve individual and team target.
  • Track and report on sales performance and merchant acquisition metrics.
  • Assist in the preparation of sales presentations and reports.
  • Maintain and update list of potential customer with accurate information related to merchant contacts, opportunities, and sales stages.
  • Support the sales team in troubleshooting and resolving merchant inquiries or concerns.
  • Facilitate the smooth onboarding of new merchants by coordinating necessary documentation and ensuring all process requirements are met.
  • Provide post-acquisition support to merchants, ensuring they are fully compliance with bank’s systems and processes. Monitor KHQR delivery status , ensure Merchant has smooth payment acceptance.
  • Maintain strong relationships with existing merchants, addressing their needs and ensuring high levels of satisfaction.
  • Regularly check in with merchants to assess their experience and identify opportunities for upselling or additional services.
  • Collaborate with various departments including Operations, Call center, and Compliance to ensure smooth execution of merchant onboarding and processes.
  • Work closely with the Marketing team to create merchant-specific promotions and sales collateral.
  • Support the leadership team with ad-hoc tasks and projects related to merchant acquisition and sales.
  • Maintain accurate records of all merchant interactions, sales progress, and acquisition data.
  • Prepare regular performance reports for internal teams and management.
  • Help track and ensure that sales targets are met within the prescribed time frame.
  • Weekly meeting with group Operation Directors and Branch Manager, CAOs for performance discussions.
  • Daily, Weekly, Monthly report, Require report.
  • Perform other tasks as assigned by supervisor

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business, Sales Management, or a related field.
  • Minimum of 3 years of experience in sales support, merchant acquisition, or a similar role within banking industry, e-commerce, or payment solutions environment.
  • Familiarity with Merchant web portal and sales support software.
  • Strong communication, interpersonal, and negotiation skills.
  • Excellent organizational skills with the ability to handle multiple tasks simultaneously.
  • Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) for slide presentation
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong problem-solving skills and a customer-focused mindset.
  • Excellent knowledge in sales and marketing skills
  • Good English language in both Speaking and Writing.
  • Ability to travel as needed for merchant meetings or events.
  • Experience in merchant services, e-commerce platforms, or sales support.
  • Familiarity with marketing or promotional strategies to attract merchants.

What we can offer

Benefits

We offer competitive remuneration package and opportunity for career and personal development.

Highlights

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Career Opportunities

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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