1. Operations Management

• Supervise and coordinate all canteen activities, including food preparation, service, and cleanliness.
• Develop and implement operational policies and procedures to ensure smooth functioning.
• Monitor the canteen’s performance, addressing any operational issues promptly.

2. Team Leadership

• Assist the recruitment, training, and manage canteen staff, including Head Chefs, kitchen staff, and service personnel.
• Conduct regular team meetings to ensure alignment on goals and operations.
• Foster a positive work environment and address any staff concerns.

3. Customer Service

• Ensure excellent customer service by maintaining high standards of food quality, service speed, and cleanliness.
• Handle customer feedback and resolve complaints professionally.
• Develop strategies to improve customer satisfaction and retention.

4. Financial Management

• Manage canteen budgets, monitor expenses, and ensure profitability.
• Oversee daily cash handling, including reconciling payments and preparing financial reports.
• Set competitive pricing for menu items to balance affordability and profitability.

5. Inventory & Supply Chain Management

• Oversee stock levels of food, beverages, and supplies, ensuring timely replenishment.
• Negotiate with suppliers to procure high-quality ingredients at the best price.
• Implement inventory control measures to minimize waste and theft.

6. Compliance & Safety

• Ensure the canteen adheres to health, safety, and hygiene standards as per regulations.
• Conduct regular inspections of food storage, preparation, and service areas.
• Ensure all staff follow food safety protocols and are trained in hygiene practices.

7. Menu Development

• Collaborate with the Head Chef to plan and update menus based on customer preferences and seasonal availability.
• Introduce new offerings to attract and retain customers.

• No formal education required; basic literacy is an advantage.
• Training in sanitation and hygiene is a plus.
• Previous experience in cleaning or dishwashing, especially in a food service environment, is preferred.
• Knowledge of proper cleaning techniques and hygiene standards.
• Ability to work quickly and efficiently in a fast-paced environment.
• Attention to detail to ensure cleanliness and sanitation.
• Physical stamina to stand, lift, and carry items throughout the shift.