OK to Continue
Yes No Thanks
Yes No
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes
X
Submit   Cancel

Call Center Supervisor

(Call Center)

Saisons Brother Holding
Tuol Kouk | Phnom Penh
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. Today
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Phnom Penh
Verified
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
Company Profile Jobs From this Company 25
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile

Call Center Supervisor

Saisons Brother Holding
Phnom Penh
Apply Here

Call Center Supervisor

(Call Center)

Saisons Brother Holding
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Cambodia - Phnom Penh
Verified This Job has been Verified as
Real by the Company.
Tuol Kouk | Phnom Penh
  1 Post
Today
Verified This Job has been Verified as
Real by the Company.
Recruiter active1 day ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Call Center Operations
  • Supervise daily call center activities and ensure smooth operations.
  • Monitor inbound and outbound calls to maintain service quality.
  • Ensure customer inquiries and complaints are handled professionally and efficiently.
  • Manage call queues and service response times.
  • Team Supervision
  • Lead, coach, and motivate call center agents.
  • Conduct performance evaluations and provide regular feedback.
  • Monitor attendance, scheduling, and manpower planning.
  • Support recruitment and onboarding of new staff.
  • Customer Service Management
  • Ensure high customer satisfaction and service standards.
  • Handle escalated customer complaints and difficult cases.
  • Improve customer experience and service processes.
  • Performance Monitoring & Reporting
  • Monitor KPIs such as call handling time, customer satisfaction, and resolution rates.
  • Prepare daily, weekly, and monthly operational reports.
  • Analyze call center performance and recommend improvements.
  • Training & Development
  • Conduct coaching sessions and product/service training.
  • Identify skill gaps and training needs for team members.
  • Support continuous improvement initiatives.
  • Compliance & Administration
  • Ensure compliance with company policies and call center procedures.
  • Maintain accurate records and documentation.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business Administration, Management, or related field.
  • Minimum 2–4 years of experience in customer service or call center operations.
  • At least 1–2 years in a supervisory role preferred.
  • Strong leadership and communication skills.
  • Good problem-solving and conflict-resolution abilities.
  • Proficient in Microsoft Office and call center systems/CRM software.

What we can offer

Benefits

- Rewards for over performance

Highlights

- Join an experienced team

Career Opportunities

- Learn new Skills on the jobs
Apply Here

Apply for this Job

OR
More jobs from this employer
Report this Ad

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Trading/Distribution/Import/Export

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend