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Officer, Customer Resolution Centre

(Call Center)

Vattanac Bank

Doun Penh | Phnom Penh

1 Post

Apply Here

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Officer, Customer Resolution Centre

Vattanac Bank, Doun Penh | Phnom Penh

Apply Here

Officer, Customer Resolution Centre

Vattanac Bank

Apply Here

Officer, Customer Resolution Centre

(Call Center)

Vattanac Bank

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 Post

Today

Apply Here

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Job Summary
Join Vattanac Bank as a Customer Resolution Centre Officer in Phnom Penh. You will handle customer inquiries, resolve issues efficiently, and deliver a professional banking experience that supports trust, service quality, and customer satisfaction.

Key Responsibilities
● Handle inbound customer calls and service requests with professionalism and care.
● Resolve customer issues accurately, escalating complex cases when needed.
● Provide clear product and service information in line with bank policies.
● Record and update customer interactions in the system with accuracy.
● Follow up on unresolved cases to ensure timely closure and customer satisfaction.
● Maintain confidentiality and uphold service quality standards at all times.

Open To

Male/Female

Job Requirements

● Bachelor’s degree in Business, Banking, Finance, or a related field.
● 0–2 years of experience in customer service, call center, or banking support.
● Strong communication skills in Khmer, English, and Chinese.
● Good problem-solving skills with a customer-focused mindset.
● Able to work under pressure and manage multiple customer requests.
● Proficient in Microsoft Office and comfortable using banking systems.
● High attention to detail, integrity, and professionalism.
● Willing to work in Phnom Penh, Doun Penh.

What we can offer

Benefits

Competitive Salary

Highlights