This role is to support in providing the first level Product & Service guidance with assistance to customers on phone then to sell customer on new AC opening, Loan and Deposit then refer to branches.

• Conduct outbound call finding customer for account opening/loan.
• Conduct outbound call informing customer of any new product or promotion.
• Ability to consult the customer for banking product to fit customer need.
• Handle customer inquiries over the phone, reply email and Facebook to execute the SLA.
• Manage and resolve customer complaints; make sure all the complaints solved with a proper record.
• Identify and escalate priority issues with proper action.
• Perform regular follow-up customer calls where necessary.
• Build good relationships and support internal staff for each related task to ensure Contact Center service is satisfied both internally and with customers.

• High school diploma or equivalent or BA degree in any field.
• Language required: Khmer, English and Chinese
• Minimum 1 year experience in customer service in the banking and finance industry.
• Ability to expedite the resolution of customer problems and complaints.
• Excellent interpersonal and communication skills
• Punctual, Patient and Enthusiastic.
• Be flexible to work with a rotating schedule and able to work under pressure.