Digital Banking Retention Advisor-Sr Executiv

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Digital Banking Retention Advisor-Sr Executiv

(Sales Executive)

LOLC (CAMBODIA) PLC

Mean Chey | Phnom Penh

1 Post

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Digital Banking Retention Advisor-Sr Executiv

LOLC (CAMBODIA) PLC, Mean Chey | Phnom Penh

Apply Here

Digital Banking Retention Advisor-Sr Executiv

LOLC (CAMBODIA) PLC

Apply Here

Digital Banking Retention Advisor-Sr Executiv

(Sales Executive)

LOLC (CAMBODIA) PLC

Cambodia - Phnom Penh

Mean Chey | Phnom Penh

1 Post

1 day(s) ago

Apply Here

Experience level

Entry Level

Job Function

Sales, Business Development

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Assist in developing and execute effective retention strategies to retain existing users, merchants and partners to boost customer loyalty and reduce churn by enhancing the engagement with digital banking services and officering personalized solutions.
Lead and manage the digital banking retention team under, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
Undertake regular market visits to engage with merchants and ensure they remain active. And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
Monitor churn rates, identify at-risk customers, implement solutions on retention metrics to senior management and suggest enhancements.
Support RMs and BMs to develop plan and execute for mobile banking and merchant retention by monitoring the performance regularly and pushing branches to drive the customers/merchant’s active rate to achieve of business goals.
Supervising branch operations, including sales, customer service, and administration.
Provide training to build the capacity of teams to ensure that the team understands how retain new and existing merchant for long-term growth and activity.
Managing and mentoring staff to achieve performance goals.
Monitor industry trends, competitor activities, and customer needs to identify opportunities for improvement and process enhancements. Use data-driven insights to understand market trends and customer behavior.
Consolidate customer feedback and propose solutions to management for continuous improvement.
Direct and motivate branches to identify and nurture valuable merchants, ensuring that goals are met through coaching and active monitoring.
Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
Performs other duties as assigned by the Management from time to time.

Open To

Male/Female

Job Requirements

Bachelor’s degree in marketing, Business, or a related field.
Proven experience in a similar role, preferably in the same industry.
Strong analytical skills and experience with customer segmentation and market research.
Excellent communication and collaboration skills.
Ability to develop and execute effective marketing strategies.
Strong product development and policy development skills.

What we can offer

Benefits

‌Monthly salary
Khmer New Year Bonus (equal to one-month of base salary)
Pchum Ben Bonus (equal to one-month of base salary)
Year-end bonus

Highlights

Medical allowance for staff and family members
Hospitalization allowance for staff and family members
Monthly staff saving scheme

Career Opportunities

Receive training and development opportunity
Opportunity for promotion

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