• Verify patient insurance coverage, benefits, and pre-authorization requirements before admission or treatment.
• Provide patients with clear information regarding their insurance entitlements, exclusions, and out-of-pocket expenses.
• Liaise with insurance companies to confirm coverage and claim requirements.
• Prepare, submit, and monitor insurance claims in compliance with insurer requirements.
• Track pending or denied claims, coordinate with insurers for resolution, and escalate issues when necessary.
• Assist patients and their families in understanding hospital insurance processes.
• Provide advice on documentation needed for insurance claims.
• Maintain accurate patient insurance records and claim documentation.
• Ensure compliance with hospital policies, insurance agreements, and Cambodian healthcare regulations.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Specialized training in insurance, healthcare management, or medical billing is an advantage.
• Minimum 1–2 years of experience in insurance services, claims processing, or customer service (Experience working with hospital is an advantage).
• Strong understanding of health insurance policies, claim procedures, and medical billing.
• Excellent communication and negotiation skills with patients and insurance providers.

Working conditions:

• Working days: 5 days per week.
• Working hours: 8.00 – 18.00 (include 1-hour lunch break).
• Days off, holiday: 2 days off per week (rotation).
• Salary: Based on our policy/ Based on your performance
• Pay change: Twice a year (January and July).