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International Card Dispute Specialist

(Fraud Officer)

WING BANK (CAMBODIA ) PLC
Boeng Keng Kang | Phnom Penh
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 week ago
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Phnom Penh
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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International Card Dispute Specialist

WING BANK (CAMBODIA ) PLC
Phnom Penh
APPLY HERE

International Card Dispute Specialist

(Fraud Officer)

WING BANK (CAMBODIA ) PLC
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Cambodia - Phnom Penh
Verified This job has been verified by the company as a real job vacancy.
Boeng Keng Kang | Phnom Penh
  1 Post
1 week ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Legal, Risk and Compliance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Handle all incoming chargebacks for ATM and POS Acquiring merchants in a timely manner.
  • Process chargebacks, re-presentments, pre-arbitration, and arbitration based on card scheme regulations.
  • Investigate and analyze all types of card payment disputes and determine the proper solution for customers.
  • Monitor merchant transactions and contact the Issuing bank for transaction confirmation.
  • Report all retrieval disputes to avoid missing any cases from cardholders and relevant teams.
  • Provide prompt support to relevant teams regarding dispute cases and card payment issues.
  • Check and respond to all emails from external and internal teams to resolve disputes effectively and promptly.

Open To

Male/Female

Job Requirements

  • Educational background in banking/management at Bachelor’s degree or related fields.
  • 5 years of experience in the Banking or financial sector.
  • 2-3 years of experience in Card Dispute resolution, fraud, and risk management.
  • Other related experience in understanding merchant settlement, merchant operations, card authorization, and transaction monitoring.
  • Proficient in English and Khmer with both verbal communication and writing skills.
  • Proactive, good teamwork, and customer service-oriented.
  • Excellent organizational and leadership abilities.
  • Strong communication skills and the ability to cooperate well with other parties.
  • Ability to work independently within a team spirit and under pressure.

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Legal, Risk and Compliance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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