The Manager, Digital Business Support’s responsibility is to ensure the team has test cases for product enhancement. Those include developing and implementing quality assurance policies, conducting test cases and inspections, identifying issues, processes, or tested issues, and proposing solutions.

• Identify opportunities for process improvement and digital innovation.
• Ensure projects of digital business product enhancement are completed on time within scope
• Analyzing customer interactions and trends to identify areas for improvement and to measure performance metrics.
• Monitor customer feedback on digital business products and services and adjust strategies accordingly.
• Ensure compliance with relevant regulations and industry standards
• eAccount management and complaint resolution management
• Communicate progress and updates on digital initiatives to stakeholders.

• BSc/BA in Computer Science, Engineering, Business Management, or Finance & Accounting
• Fluent in English (speaking and writing).
• Familiarity with QA integration or Agile development methodologies.
• Ability to learn new languages and technologies.
• Resourcefulness and troubleshooting aptitude.
• Demonstrable experience in Testing applications.
• Good conceptualization and analytical skills.
• Experience working at a software company, MFI, or Banking.
• Experience with databases (oracle, SQL server, MySQL…). (optional)
• 1+ years’ experience related to software development (PHP, Java, Net, C#, MySQL, HTML, CSS, jQuery, etc.). (optional)"