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Major Responsibilities

Quality Assurance

• Supervise daily QA activities across retail products, including in-store and warehouse inspections.
• Ensure compliance with company SOPs, quality policies, and consumer safety standards.
• Monitor product shelf life, storage conditions, and labeling accuracy.
• Investigate product quality issues, customer complaints, and returns; implement corrective actions.
• Conduct internal audits of stores, warehouses, and suppliers to ensure quality standards are maintained.
• Coordinate with commercial, supply chain, and store operations to maintain compliance across all retail channels.
• Conduct training for staff on quality standards, regulatory requirements, and customer safety practices.
• Stay updated with Cambodian retail laws, consumer protection regulations, and industry best practices.

Regulatory Compliance

• Ensure all retail products comply with Cambodian regulations (e.g., Ministry of Commerce, Ministry of Health for food, cosmetics, and consumer goods).
• Prepare and maintain regulatory documentation, product registrations, and licenses.
• Liaise with government authorities for inspections, approvals, and reporting.
• Support compliance for product labeling, marketing claims, and promotional materials.

• Bachelor’s degree in Food Science, Chemistry, or related field.
• 3+ years of experience in QA & Regulatory within retail, FMCG, or consumer goods.
• Knowledge of Cambodian retail regulations, product safety, and labeling requirements.
• Experience managing audits, quality inspections, and regulatory submissions.
• Strong analytical, problem-solving, and communication skills.

Key Competencies:

• Attention to detail and accuracy.
• Leadership and team management skills.
• Ability to handle multiple stores, suppliers, and product categories simultaneously.
• Proactive, solution-oriented mindset with strong organizational skills.