Strategic and results-driven Trade Planning & Promotion Supervisor to orchestrate our promotional calendar and marketing campaigns. This role is pivotal in driving store traffic, sales growth, and enhancing customer loyalty. The ideal candidate will be the central link between Commercial, Operations, and Marketing teams, ensuring seamless execution of promotions from conception to performance analysis. You will be responsible for developing compelling promotion strategies, managing the campaign lifecycle, and leveraging data to optimize future activities to achieve business objectives MAJOR RESPONSIBILITY Develop, manage, and maintain the master promotional calendar for the grocery retail business, ensuring alignment with seasonal trends, financial goals, and marketing initiatives Plan and launch all campaigns within the given lead time, coordinating all aspects to ensure a smooth on-shelf and online execution Set up clear promotion criteria (e.g., discounting structures, bundle deals, multi-buy offers) to maximize sales impact and profitability Collaborate with Store Operations teams to ensure flawless in-store execution, including stock availability, signage, and staff training. Work in partnership with Brand & Marketing Communications to develop compelling creative assets and ensure consistent messaging across all channels (in-store, digital, print). Monitor and analyze campaign performance in detail post-launch, tracking key metrics such as sales uplift, traffic, basket size, and ROI. Use data-driven insights to continuously refine promotion strategies and improve future campaign effectiveness. Drive member buy-in and frequency through exclusive offers, personalized promotions, and member-only events. Analyze member purchasing behavior to enhance customer retention and lifetime value. Support the HOD on any ad-hoc marketing projects, including competitor analysis, market trend research, and new initiative testing. Offline Events to initiate with commercials for brand and communication awareness and arrangement with both in/external SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: Online Customers. delivery suppliers & Outsourcing (As Needed) Functional Responsibilities: Website & Application (Frontend) Monitor Website & Application as Customer shopping journey on the platform (All Components) Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Require follow up in timely manner for update status Website & Application (Backend) Utilize the key features by managing wireframe related to customer journey, promotions, product visibility Product content & visual uploading and managing the guideline Sharing knowledge within the team for the benefits of features to boost the sales & traffic Data & Reporting Provide Update in weekly meeting with details data accuracy & Request for support from the management as needed Implement performance data format to review sales & traffic to implement strategic planning Report errors to related internal team in timely manner to avoid any inconvenience for customer shopping experience Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with Operation team, CD Team and Digital Marketing to take appropriate action
Overview The Omni-Channel E-commerce Coordinator is the operational backbone of our online grocery platform. This role is responsible for the day-to-day administration, content management, and system coordination that powers our e-commerce business. You will work cross-functionally with marketing, merchandising, store operations, and IT to ensure product information is accurate, promotions are live, and the customer journey is optimal. Major Responsibilities Administer the core e-commerce platform, including user access, role permissions, and basic system configurations Build and schedule online-specific promotions (e.g., BOGO, percentage-off, digital coupons) within the platform Collaborate with the marketing team to execute weekly ad campaigns and featured category pages on the website and app Troubleshoot and resolve any issues with promo codes, pricing, or campaign display. Update and manage all site content, including banners, homepage layouts, and legal pages Monitor the online customer journey to identify and report on pain points, bugs, or areas for improvement Conduct regular quality assurance (QA) checks on the live site to ensure a consistent and error-free user experience Analyze data to identify trends and provide insights to improve platform performance Any assign E-commerce marketing related tasks Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: E Commerce Customers (Insights) Key Functional Responsibilities: Assortment/Category structure & System Administration Others: Any other assignments to support the business as required
• Assist the Product Group Manager/Merchandising Manager in the assortment selection and purchase of merchandise to maximize sales. • Monitor sales and inventory on a weekly basis and report out to the team weekly. • Perform merchandise order process for assigned merchandise category: merchandise order creation, manage approval process, vendor follow-up, management of delivery schedules, receipts/deliveries and cancellations • Perform competitive shopping activities to assess the competition and make strategic recommendations with Merchandise Buyer in response to the competition and market activity • Participate in regularly held business meetings; provide feedback and help establish strategies in conjunction with Merchandise Buyer. • Provide basic analysis of key business data and reporting, including the creation and monitoring of selling reports, vendor reports, stock analysis and other ad hoc reports • Develop effective relationships with supplier and appropriately interact with them to follow up on open business issues. • Begin to effectively utilize the merchandising systems and understand the merchandise process • Develop and demonstrate basic product knowledge through sharing information gained from competitive shopping and market analysis
• Ensure that the systems of accounting and internal checks, including instructions from Group and Regional Offices, are understood and complied with; • Development and maintenance of Financial and Accounting controls and processes. Suggest changes to accounting and internal checks where applicable and agree with Managing Director and Management Team in each business unit; • Ensure that consolidated account is done properly according to company guideline and must comply as necessary with the group, legal and statutory requirements; • Analyze financial and operational reports • Ensure that budgets, updated forecasts and reports are produced, reviewed, distributed and agreed within agreed timelines; including to monthly and year end accounts, statistics and reports are accurately completed. Must produce, review and distribute within agreed deadlines and must comply as necessary with the group, legal and statutory requirements; • Ensuring the corporate tax comply with Cambodia tax law; Keep abreast of Income Tax, Withholding Tax, VAT and other matters concerning foreign exchange, finance costs and other finance matters; and is consistently referred to • Cash flow forecasts and cash management; • Liaise with external auditors and regulators for the Company annual audits and statutory filings; • Accounts are issued on time and budgets and forecasts are set within deadline and meet the requirements; • Other tasks as assigned by finance controller.
This is a sales position responsible for promoting the company's products and services and building relationships with new and existing customers. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Enhance/improve/introduce the company’s relationship and alignment with assigned accounts 2. Manage relationships with key account customers and approach potential target to be Makro customers. Also identify market opportunity, un-tapped areas to increase sales and margin. 3. Work closely with Key Account HO to define development strategy for individual Key Account Customers to increase customer spending and loyalty. 4. Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target (KPIs: Sales & Profit and number of valuable accounts) 5. Work with Store SGM/CDM/ASGM/Fresh Manager/Section Manager and Commercial to develop effective customer activities plan by individual Key Account Customer on a regular basis 6. Work with Store Operation team (SGM/CDM/ASGM) to ensure effective communication/ transaction of customer agreement and expectation to meet 100% customer satisfaction. 7. Coordinate with Commercial team, Quality Assurance, and O2O store team to ensure product supply and product quality are within an agreement with Key Account Customers. 8. Work with Finance on risk assessment of those potential customers to ensure zero risk to Makro. 9. Collaborate, prepare and support documents for Legal on credit sales agreement to be in line flavor of Makro. 10. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction. 11. Others tasks are assigned from managements.
Proactively and reactively engage with customers across all channels, including phone, email, social media Respond to a wide range of customer inquiries regarding products, promotions, store policies, and online services promptly and professionally Develop engaging, brand-appropriate content for social media posts, email newsletters, and website banners to attract and drive traffic to our stores and online channels Conduct thorough pre-upload inspections of all marketing content (both created in-house and by suppliers) to ensure accuracy in pricing, spelling, grammar, and promotion dates Meticulously follow all brand guidelines for voice, tone, and visual identity. Double-check all content for consistency and detail before it is published Assist in managing the content calendar for all customer-facing communication channels (social media, email) to ensure a consistent and timely flow of information se performance insights to make data-informed suggestions for boosting reach and engagement on future posts and campaigns Any assign given tasks related to marketing upon business requirement SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: Customers Functional Responsibilities: Title: On & Off Customer Service Location: Head Office Division: Marketing & Customer Development Department: Marketing & Customer Development Reports To: Trade & Communication Manager Supervises Over: N/A Direct Reports: N/A Job Description (Continued) Content writing across channels Customer Support for across channels to focus customer satisfaction Track customer feedback complaints and turn into value access for customer survey
Review & Check for all participate campaign items met given criteria (stock, status, description, campaign criteria) Campaign performance monitoring and analysis by given guideline to support mark Be able to share pain points of after effect from campaign criteria, process & customer feedback by utilizing data analysis for better improvement Be able to manage internal system to create campaign code for MDG in timely manner Support require process/monitoring for campaign calendar as needed Act as a main POC to pull/analysis require data to support business growth/expansion Any assign given tasks related to marketing upon business requirement SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: • Suppliers Functional Responsibilities: Plan out as given guideline and coordinate for the offline events to launch successfully Coordination and work closely with commercial team to support for campaigns process & planning Materials suppliers to meet given instruction and lead time for materials as needed for marketing
Responsible for the filling of documents/ application to and liaising with the government agencies relating to the operation of the company, including the application for the qualified investment project and the Certificate of Compliance with the CDC Drafting/ reviewing contracts and legal documents in English as well as develop standard templates for in house agreements and other legal documents necessary for the operation of the head office and stores in Cambodia Implementing contract/ legal document management procedure and maintain validity and enforcement as well as managing legal housekeeping (archiving of contracts, minutes of Board Meeting, trademark registration) Drafting agenda and minutes of the Board of Directors ‘meeting as well as setting up the company secretary structure and acting as a company secretary of the company Providing legal consultation in support of the business operation unit by giving proactive legal advice/ service to ensure that the company’s operations are aligned with Makro’s internal policy and Cambodian laws Cooperating with external legal advisors or service providers to ensure that all licenses and permits required by Cambodian laws are completed and met all the legal requirements in relation to the construction, store operation and products sold/ distributed Liaising with the claimant and give instruction and direction to external consultant in handling the claim settlement Writing periodically progress report to Thailand’s head office regarding business operation of the company and stores Any other duties that may be assigned from time to time
Overview We are seeking a highly analytical and technically adept Omni-Channel Platform Assistant Manager/Specialist to own the performance and integrity of our digital sales platforms. You will be responsible for managing the platform interface, coordinating backend system issues, optimizing for SEO and algorithms, and launching data-driven campaigns to accelerate growth. The ideal candidate is a proactive problem-solver who thrives at the intersection of IT, performance data, and platform. Major Responsibilities Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement To ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams Analyze platform traffic & business performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for business expansion Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors Main POC for the business to the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic Create regular reports on platform report, campaign performance, traffic sources, & SEO KPIs Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates Implement & follow through require SOP & Guidelines as needed Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: Elevate customers experience SLA & Complaints Key Functional Responsibilities: Checking promotion readiness & assortment review support Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ] Support evaluating ecommerce promotion campaign result and identify improvement actions for business growth Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale Reporting: Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary to support HOD Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed. Front End Setup: Ensure below front-end content tasks that related to customer experience are setup correctly & timely; Setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform] Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs Perform product item maintenance management tasks; Categorize products to ease customer experience/journey Summarize item status [ active / inactive] on platform vs instore on monthly basis Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Daily Issues Feedback & Support Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order. Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber Co-ordinate with TH It and issue ticket if any technical issue on ecommerce platform Constantly keep manager alert of daily customer feedback Others Any other assignments to support the business as required