• Assist the Product Group Manager/Merchandising Manager in the assortment selection and purchase of merchandise to maximize sales. • Monitor sales and inventory on a weekly basis and report out to the team weekly. • Perform merchandise order process for assigned merchandise category: merchandise order creation, manage approval process, vendor follow-up, management of delivery schedules, receipts/deliveries and cancellations • Perform competitive shopping activities to assess the competition and make strategic recommendations with Merchandise Buyer in response to the competition and market activity • Participate in regularly held business meetings; provide feedback and help establish strategies in conjunction with Merchandise Buyer. • Provide basic analysis of key business data and reporting, including the creation and monitoring of selling reports, vendor reports, stock analysis and other ad hoc reports • Develop effective relationships with supplier and appropriately interact with them to follow up on open business issues. • Begin to effectively utilize the merchandising systems and understand the merchandise process • Develop and demonstrate basic product knowledge through sharing information gained from competitive shopping and market analysis
● ពង្រឹងទំនាក់ទំនង និងការសម្របសម្រួលជាមួយគណនីសំខាន់ៗ និងអតិថិជនសក្តានុពល ● កំណត់ឱកាសទីផ្សារ និងបង្កើនការលក់ ● សហការជាមួយ Key Account HO និងក្រុមហ៊ុនក្នុងសាខា ដើម្បីរៀបចំយុទ្ធសាស្ត្រអភិវឌ្ឍន៍អតិថិជន ● ចរចា និងធ្វើការជាមួយអ្នកសម្រេចចិត្ត ដើម្បីសម្រេចគោលដៅ Sales, Profit និងចំនួនគណនីមានតម្លៃ ● សម្របសម្រួលផែនការសកម្មភាពអតិថិជនជាមួយ Store, Commercial និងផ្នែកពាក់ព័ន្ធជាប្រចាំ ● ធានាការទំនាក់ទំនង និងប្រតិបត្តិការរវាងក្រុមការងារផ្ទៃក្នុង និងអតិថិជនឲ្យឆ្លើយតបតាមការរំពឹងទុក ● សហការជាមួយ Commercial, QA និង O2O ដើម្បីធានាការផ្គត់ផ្គង់ និងគុណភាពផលិតផលត្រឹមត្រូវ ● សហការជាមួយ Finance និង Legal លើការវាយតម្លៃហានិភ័យ និងឯកសារកិច្ចសន្យាលក់ឥណទាន
Strategic and results-driven Trade Planning & Promotion Supervisor to orchestrate our promotional calendar and marketing campaigns. This role is pivotal in driving store traffic, sales growth, and enhancing customer loyalty. The ideal candidate will be the central link between Commercial, Operations, and Marketing teams, ensuring seamless execution of promotions from conception to performance analysis. You will be responsible for developing compelling promotion strategies, managing the campaign lifecycle, and leveraging data to optimize future activities to achieve business objectives MAJOR RESPONSIBILITY Develop, manage, and maintain the master promotional calendar for the grocery retail business, ensuring alignment with seasonal trends, financial goals, and marketing initiatives Plan and launch all campaigns within the given lead time, coordinating all aspects to ensure a smooth on-shelf and online execution Set up clear promotion criteria (e.g., discounting structures, bundle deals, multi-buy offers) to maximize sales impact and profitability Collaborate with Store Operations teams to ensure flawless in-store execution, including stock availability, signage, and staff training. Work in partnership with Brand & Marketing Communications to develop compelling creative assets and ensure consistent messaging across all channels (in-store, digital, print). Monitor and analyze campaign performance in detail post-launch, tracking key metrics such as sales uplift, traffic, basket size, and ROI. Use data-driven insights to continuously refine promotion strategies and improve future campaign effectiveness. Drive member buy-in and frequency through exclusive offers, personalized promotions, and member-only events. Analyze member purchasing behavior to enhance customer retention and lifetime value. Support the HOD on any ad-hoc marketing projects, including competitor analysis, market trend research, and new initiative testing. Offline Events to initiate with commercials for brand and communication awareness and arrangement with both in/external SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: Online Customers. delivery suppliers & Outsourcing (As Needed) Functional Responsibilities: Website & Application (Frontend) Monitor Website & Application as Customer shopping journey on the platform (All Components) Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Require follow up in timely manner for update status Website & Application (Backend) Utilize the key features by managing wireframe related to customer journey, promotions, product visibility Product content & visual uploading and managing the guideline Sharing knowledge within the team for the benefits of features to boost the sales & traffic Data & Reporting Provide Update in weekly meeting with details data accuracy & Request for support from the management as needed Implement performance data format to review sales & traffic to implement strategic planning Report errors to related internal team in timely manner to avoid any inconvenience for customer shopping experience Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with Operation team, CD Team and Digital Marketing to take appropriate action
Major Responsibilities Quality Assurance Supervise daily QA activities across retail products, including in-store and warehouse inspections. Ensure compliance with company SOPs, quality policies, and consumer safety standards. Monitor product shelf life, storage conditions, and labeling accuracy. Investigate product quality issues, customer complaints, and returns; implement corrective actions. Conduct internal audits of stores, warehouses, and suppliers to ensure quality standards are maintained. Coordinate with commercial, supply chain, and store operations to maintain compliance across all retail channels. Conduct training for staff on quality standards, regulatory requirements, and customer safety practices. Stay updated with Cambodian retail laws, consumer protection regulations, and industry best practices. Regulatory Compliance Ensure all retail products comply with Cambodian regulations (e.g., Ministry of Commerce, Ministry of Health for food, cosmetics, and consumer goods). Prepare and maintain regulatory documentation, product registrations, and licenses. Liaise with government authorities for inspections, approvals, and reporting. Support compliance for product labeling, marketing claims, and promotional materials.
This person is responsible to ensure O2O strategies are implemented as planed; monitored and analyzed customer behavior by Sales Channel and by Customer group for quick actions to ensure KPI overcome. This person is responsible for customer experience to Makro OCS service, including the e-commerce platform friendliness. He/she needs to work with operation team, customer development team, and Key account to improve customer satisfaction toward Makro service (Online & On behalf). He/she needs to work with IT Team to improve platform downtime, application and website enhancement, and function development. He/she needs to work with marketing to create the right campaign and evaluate service level both online and on behalf channel. He/she needs to work with legal for transportation contract agreement and need to negotiate for acceptable deal and look for transportation service provider who can fulfil business growth at target expense. SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development, and MRA. Thailand team O2O, and I.T. Support. External: O2O Customers. Transportation Company. Functional Responsibilities: Website & Application Audit Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including Popup message, On-Going Promotion versus Product availability. Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Report the update of on-going project/ issues and solution in team meeting. Website & Platform improvement Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary. Initiate requirements need to support front-end and back-end efficiency. Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey. Item Maintenance Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Manage items visibility. Randomly check top selling items. Ecommerce Assortment Reviews Review assortment in E-Commerce and take actions according to internal process Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action O2O & OCS Daily Sales, No of Order, and Buying Trend Analyze O2O & OCS daily Sales versus Budget Monitors & analyze daily Sales, Order, and Buying customer Trend, to discuss amongOperation/ CD/ Marketing for Actions need. By Channel (Growth or Drop / Compared to Previous Month & Compared to budget) By Customer Group (Growth or Drop / Compared to Previous Month) By Product Group (Growth or Drop / Compared to Previous Month) Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign.
This is a sales position responsible for promoting the company's products and services and building relationships with new and existing customers. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Enhance/improve/introduce the company’s relationship and alignment with assigned accounts 2. Manage relationships with key account customers and approach potential target to be Makro customers. Also identify market opportunity, un-tapped areas to increase sales and margin. 3. Work closely with Key Account HO to define development strategy for individual Key Account Customers to increase customer spending and loyalty. 4. Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target (KPIs: Sales & Profit and number of valuable accounts) 5. Work with Store SGM/CDM/ASGM/Fresh Manager/Section Manager and Commercial to develop effective customer activities plan by individual Key Account Customer on a regular basis 6. Work with Store Operation team (SGM/CDM/ASGM) to ensure effective communication/ transaction of customer agreement and expectation to meet 100% customer satisfaction. 7. Coordinate with Commercial team, Quality Assurance, and O2O store team to ensure product supply and product quality are within an agreement with Key Account Customers. 8. Work with Finance on risk assessment of those potential customers to ensure zero risk to Makro. 9. Collaborate, prepare and support documents for Legal on credit sales agreement to be in line flavor of Makro. 10. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction. 11. Others tasks are assigned from managements.
Overview We are seeking a highly analytical and technically adept Omni-Channel Platform Assistant Manager/Specialist to own the performance and integrity of our digital sales platforms. You will be responsible for managing the platform interface, coordinating backend system issues, optimizing for SEO and algorithms, and launching data-driven campaigns to accelerate growth. The ideal candidate is a proactive problem-solver who thrives at the intersection of IT, performance data, and platform. Major Responsibilities Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement To ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams Analyze platform traffic & business performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for business expansion Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors Main POC for the business to the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic Create regular reports on platform report, campaign performance, traffic sources, & SEO KPIs Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates Implement & follow through require SOP & Guidelines as needed Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: Elevate customers experience SLA & Complaints Key Functional Responsibilities: Checking promotion readiness & assortment review support Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ] Support evaluating ecommerce promotion campaign result and identify improvement actions for business growth Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale Reporting: Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary to support HOD Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed. Front End Setup: Ensure below front-end content tasks that related to customer experience are setup correctly & timely; Setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform] Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs Perform product item maintenance management tasks; Categorize products to ease customer experience/journey Summarize item status [ active / inactive] on platform vs instore on monthly basis Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Daily Issues Feedback & Support Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order. Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber Co-ordinate with TH It and issue ticket if any technical issue on ecommerce platform Constantly keep manager alert of daily customer feedback Others Any other assignments to support the business as required
Overview The Omni-Channel E-commerce Coordinator is the operational backbone of our online grocery platform. This role is responsible for the day-to-day administration, content management, and system coordination that powers our e-commerce business. You will work cross-functionally with marketing, merchandising, store operations, and IT to ensure product information is accurate, promotions are live, and the customer journey is optimal. Major Responsibilities Administer the core e-commerce platform, including user access, role permissions, and basic system configurations Build and schedule online-specific promotions (e.g., BOGO, percentage-off, digital coupons) within the platform Collaborate with the marketing team to execute weekly ad campaigns and featured category pages on the website and app Troubleshoot and resolve any issues with promo codes, pricing, or campaign display. Update and manage all site content, including banners, homepage layouts, and legal pages Monitor the online customer journey to identify and report on pain points, bugs, or areas for improvement Conduct regular quality assurance (QA) checks on the live site to ensure a consistent and error-free user experience Analyze data to identify trends and provide insights to improve platform performance Any assign E-commerce marketing related tasks Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: E Commerce Customers (Insights) Key Functional Responsibilities: Assortment/Category structure & System Administration Others: Any other assignments to support the business as required
Review & Check for all participate campaign items met given criteria (stock, status, description, campaign criteria) Campaign performance monitoring and analysis by given guideline to support mark Be able to share pain points of after effect from campaign criteria, process & customer feedback by utilizing data analysis for better improvement Be able to manage internal system to create campaign code for MDG in timely manner Support require process/monitoring for campaign calendar as needed Act as a main POC to pull/analysis require data to support business growth/expansion Any assign given tasks related to marketing upon business requirement SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: • Suppliers Functional Responsibilities: Plan out as given guideline and coordinate for the offline events to launch successfully Coordination and work closely with commercial team to support for campaigns process & planning Materials suppliers to meet given instruction and lead time for materials as needed for marketing