Responsible for the filling of documents/ application to and liaising with the government agencies relating to the operation of the company, including the application for the qualified investment project and the Certificate of Compliance with the CDC Drafting/ reviewing contracts and legal documents in English as well as develop standard templates for in house agreements and other legal documents necessary for the operation of the head office and stores in Cambodia Implementing contract/ legal document management procedure and maintain validity and enforcement as well as managing legal housekeeping (archiving of contracts, minutes of Board Meeting, trademark registration) Drafting agenda and minutes of the Board of Directors ‘meeting as well as setting up the company secretary structure and acting as a company secretary of the company Providing legal consultation in support of the business operation unit by giving proactive legal advice/ service to ensure that the company’s operations are aligned with Makro’s internal policy and Cambodian laws Cooperating with external legal advisors or service providers to ensure that all licenses and permits required by Cambodian laws are completed and met all the legal requirements in relation to the construction, store operation and products sold/ distributed Liaising with the claimant and give instruction and direction to external consultant in handling the claim settlement Writing periodically progress report to Thailand’s head office regarding business operation of the company and stores Any other duties that may be assigned from time to time
Quality Assurance Lead cross functional team to implement central SOPs in Cambodia. Coordinate and execute Post Market Surveillance activities including complaint handling and adverse event reporting per local government regulation and internal guidance. Implement QA programs and product quality plans, and ensure that company quality plans and objectives are met, results are achieved, and infrastructure and systems are in place. Lead in developing or updating Quality system procedures and Participate in internal or external audit Lead in handling of product complaints, quality hold and Filed Safety Corrective Action. Timely report of quality / safety test, problem and action to business To arrange an audit schedule and reporting of supplier for risk assessment and coordinate and execute Corrective Plan per local government regulations and internal guidance Investigate and follow up on relevant customer complaints or problems and recall product Regulatory Affairs Compile and submit registration dossier for new / import products such as Foods, Cosmetics ,Agricultural products and variations to related government agencies and obtain regulatory approvals in timely manner Manage product licenses files, ensure product licenses are renewed on time to minimize business impact. Build professional relationship with local regulatory authorities Provide guidance and solutions to other departments on QA/RA related issues Act as the local contact person to corporate to facilitate understanding of Cambodia Regulatory requirement to ensure compliance.
Overview The Omni-Channel E-commerce Coordinator is the operational backbone of our online grocery platform. This role is responsible for the day-to-day administration, content management, and system coordination that powers our e-commerce business. You will work cross-functionally with marketing, merchandising, store operations, and IT to ensure product information is accurate, promotions are live, and the customer journey is optimal. Major Responsibilities Administer the core e-commerce platform, including user access, role permissions, and basic system configurations Build and schedule online-specific promotions (e.g., BOGO, percentage-off, digital coupons) within the platform Collaborate with the marketing team to execute weekly ad campaigns and featured category pages on the website and app Troubleshoot and resolve any issues with promo codes, pricing, or campaign display. Update and manage all site content, including banners, homepage layouts, and legal pages Monitor the online customer journey to identify and report on pain points, bugs, or areas for improvement Conduct regular quality assurance (QA) checks on the live site to ensure a consistent and error-free user experience Analyze data to identify trends and provide insights to improve platform performance Any assign E-commerce marketing related tasks Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: E Commerce Customers (Insights) Key Functional Responsibilities: Assortment/Category structure & System Administration Others: Any other assignments to support the business as required
This is a sales position responsible for promoting the company's products and services and building relationships with new and existing customers. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Enhance/improve/introduce the company’s relationship and alignment with assigned accounts 2. Manage relationships with key account customers and approach potential target to be Makro customers. Also identify market opportunity, un-tapped areas to increase sales and margin. 3. Work closely with Key Account HO to define development strategy for individual Key Account Customers to increase customer spending and loyalty. 4. Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target (KPIs: Sales & Profit and number of valuable accounts) 5. Work with Store SGM/CDM/ASGM/Fresh Manager/Section Manager and Commercial to develop effective customer activities plan by individual Key Account Customer on a regular basis 6. Work with Store Operation team (SGM/CDM/ASGM) to ensure effective communication/ transaction of customer agreement and expectation to meet 100% customer satisfaction. 7. Coordinate with Commercial team, Quality Assurance, and O2O store team to ensure product supply and product quality are within an agreement with Key Account Customers. 8. Work with Finance on risk assessment of those potential customers to ensure zero risk to Makro. 9. Collaborate, prepare and support documents for Legal on credit sales agreement to be in line flavor of Makro. 10. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction. 11. Others tasks are assigned from managements.
Review & Check for all participate campaign items met given criteria (stock, status, description, campaign criteria) Campaign performance monitoring and analysis by given guideline to support mark Be able to share pain points of after effect from campaign criteria, process & customer feedback by utilizing data analysis for better improvement Be able to manage internal system to create campaign code for MDG in timely manner Support require process/monitoring for campaign calendar as needed Act as a main POC to pull/analysis require data to support business growth/expansion Any assign given tasks related to marketing upon business requirement SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: • Suppliers Functional Responsibilities: Plan out as given guideline and coordinate for the offline events to launch successfully Coordination and work closely with commercial team to support for campaigns process & planning Materials suppliers to meet given instruction and lead time for materials as needed for marketing
Proactively and reactively engage with customers across all channels, including phone, email, social media Respond to a wide range of customer inquiries regarding products, promotions, store policies, and online services promptly and professionally Develop engaging, brand-appropriate content for social media posts, email newsletters, and website banners to attract and drive traffic to our stores and online channels Conduct thorough pre-upload inspections of all marketing content (both created in-house and by suppliers) to ensure accuracy in pricing, spelling, grammar, and promotion dates Meticulously follow all brand guidelines for voice, tone, and visual identity. Double-check all content for consistency and detail before it is published Assist in managing the content calendar for all customer-facing communication channels (social media, email) to ensure a consistent and timely flow of information se performance insights to make data-informed suggestions for boosting reach and engagement on future posts and campaigns Any assign given tasks related to marketing upon business requirement SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: Customers Functional Responsibilities: Title: On & Off Customer Service Location: Head Office Division: Marketing & Customer Development Department: Marketing & Customer Development Reports To: Trade & Communication Manager Supervises Over: N/A Direct Reports: N/A Job Description (Continued) Content writing across channels Customer Support for across channels to focus customer satisfaction Track customer feedback complaints and turn into value access for customer survey
This person is responsible to ensure O2O strategies are implemented as planed; monitored and analyzed customer behavior by Sales Channel and by Customer group for quick actions to ensure KPI overcome. This person is responsible for customer experience to Makro OCS service, including the e-commerce platform friendliness. He/she needs to work with operation team, customer development team, and Key account to improve customer satisfaction toward Makro service (Online & On behalf). He/she needs to work with IT Team to improve platform downtime, application and website enhancement, and function development. He/she needs to work with marketing to create the right campaign and evaluate service level both online and on behalf channel. He/she needs to work with legal for transportation contract agreement and need to negotiate for acceptable deal and look for transportation service provider who can fulfil business growth at target expense. SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development, and MRA. Thailand team O2O, and I.T. Support. External: O2O Customers. Transportation Company. Functional Responsibilities: Website & Application Audit Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including Popup message, On-Going Promotion versus Product availability. Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Report the update of on-going project/ issues and solution in team meeting. Website & Platform improvement Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary. Initiate requirements need to support front-end and back-end efficiency. Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey. Item Maintenance Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Manage items visibility. Randomly check top selling items. Ecommerce Assortment Reviews Review assortment in E-Commerce and take actions according to internal process Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action O2O & OCS Daily Sales, No of Order, and Buying Trend Analyze O2O & OCS daily Sales versus Budget Monitors & analyze daily Sales, Order, and Buying customer Trend, to discuss amongOperation/ CD/ Marketing for Actions need. By Channel (Growth or Drop / Compared to Previous Month & Compared to budget) By Customer Group (Growth or Drop / Compared to Previous Month) By Product Group (Growth or Drop / Compared to Previous Month) Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign.
Strategic and results-driven Trade Planning & Promotion Supervisor to orchestrate our promotional calendar and marketing campaigns. This role is pivotal in driving store traffic, sales growth, and enhancing customer loyalty. The ideal candidate will be the central link between Commercial, Operations, and Marketing teams, ensuring seamless execution of promotions from conception to performance analysis. You will be responsible for developing compelling promotion strategies, managing the campaign lifecycle, and leveraging data to optimize future activities to achieve business objectives MAJOR RESPONSIBILITY Develop, manage, and maintain the master promotional calendar for the grocery retail business, ensuring alignment with seasonal trends, financial goals, and marketing initiatives Plan and launch all campaigns within the given lead time, coordinating all aspects to ensure a smooth on-shelf and online execution Set up clear promotion criteria (e.g., discounting structures, bundle deals, multi-buy offers) to maximize sales impact and profitability Collaborate with Store Operations teams to ensure flawless in-store execution, including stock availability, signage, and staff training. Work in partnership with Brand & Marketing Communications to develop compelling creative assets and ensure consistent messaging across all channels (in-store, digital, print). Monitor and analyze campaign performance in detail post-launch, tracking key metrics such as sales uplift, traffic, basket size, and ROI. Use data-driven insights to continuously refine promotion strategies and improve future campaign effectiveness. Drive member buy-in and frequency through exclusive offers, personalized promotions, and member-only events. Analyze member purchasing behavior to enhance customer retention and lifetime value. Support the HOD on any ad-hoc marketing projects, including competitor analysis, market trend research, and new initiative testing. Offline Events to initiate with commercials for brand and communication awareness and arrangement with both in/external SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development and commercial. Thailand team O2O, and I.T. Support. External: Online Customers. delivery suppliers & Outsourcing (As Needed) Functional Responsibilities: Website & Application (Frontend) Monitor Website & Application as Customer shopping journey on the platform (All Components) Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Require follow up in timely manner for update status Website & Application (Backend) Utilize the key features by managing wireframe related to customer journey, promotions, product visibility Product content & visual uploading and managing the guideline Sharing knowledge within the team for the benefits of features to boost the sales & traffic Data & Reporting Provide Update in weekly meeting with details data accuracy & Request for support from the management as needed Implement performance data format to review sales & traffic to implement strategic planning Report errors to related internal team in timely manner to avoid any inconvenience for customer shopping experience Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with Operation team, CD Team and Digital Marketing to take appropriate action
Accountable for planning, managing, controlling and establishing the tactics and activity programs for the store and the people who work at the store, with the purpose of promoting sales while keeping focus on positive margins and actively improving the profitability of the store. Directs and coordinates activities involved with production, sale, and distribution of bakery products Ensures the freshness and quality of all baked goods; ensures monitoring of sell-by date on related products and proper FIFO rotation of stock Determines variety and quantity of bakery products to be produced, according to orders and sales projections Develops budget for bakery operation, utilizing experience and knowledge of current market conditions Directs sales activities, following standard business practices Prepares product distribution to customers and pays attention to customers’ needs ensuring high levels of customer service - create customer satisfaction by building relationships, paying attention to all inquiries, complaints, and recommendations from customers; when possible, make eye contact and greet customers, or when a customer asks for the location of an item, ensure the customer is accompanied to the specific location Introduces and promotes Own Brand product to the customers; has knowledge to clearly present the specifications of products to customers and introduce new product by arranging demos and product trial events Surveys competitors’ pricing and presents product according to the 6 Rights + 1 merchandising philosophy Maintains high standard of health and safety in the store; responsible for ensuring safety of all employees and customers – ensure safety equipment and protective wear is utilized at all times and department is safe from potential accidents; ensure a spill is never left unattended Negotiates with suppliers to arrange purchase and delivery of bakery supplies Implements, through subordinate managerial personnel, policies to utilize human resources, machines, and materials productively Hires and discharges employees May also train subordinates in all phases of bakery activities Ensures strict compliance with company dress code Prepare monthly manpower schedule for staff May also manage bakery that produces only specialty products, for example bagels or pastries May also manage bakery that sells products to general public, and may also prepare bakery products