Supervises and coordinates payroll activities for the entire store, Manage overall general affair functions and office administration such as office supply, stationary, uniform, HR documentary. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunity for promotion and employee benefits. Prepare and follow budgets for personnel operations. Provide terminated employees with outplacement or relocation assistance. Investigate and report on industrial accidents for social security insurance carriers. Job Responsibility: Oversees procedures and processes and manages inquiries and requests related to preparation and distribution of payroll. Processes payroll transactions including salaries, benefits, taxes, and other deductions. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates. Prepare NSSF and other document Prepare list of movement staff to the insurance company on time Controlling staff’s leave and attendance management Prepare monthly Staff movement report Performs other duties as assigned.
This is a sales position responsible for promoting the company's products and services and building relationships with new and existing customers. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Enhance/improve/introduce the company’s relationship and alignment with assigned accounts 2. Manage relationships with key account customers and approach potential target to be Makro customers. Also identify market opportunity, un-tapped areas to increase sales and margin. 3. Work closely with Key Account HO to define development strategy for individual Key Account Customers to increase customer spending and loyalty. 4. Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target (KPIs: Sales & Profit and number of valuable accounts) 5. Work with Store SGM/CDM/ASGM/Fresh Manager/Section Manager and Commercial to develop effective customer activities plan by individual Key Account Customer on a regular basis 6. Work with Store Operation team (SGM/CDM/ASGM) to ensure effective communication/ transaction of customer agreement and expectation to meet 100% customer satisfaction. 7. Coordinate with Commercial team, Quality Assurance, and O2O store team to ensure product supply and product quality are within an agreement with Key Account Customers. 8. Work with Finance on risk assessment of those potential customers to ensure zero risk to Makro. 9. Collaborate, prepare and support documents for Legal on credit sales agreement to be in line flavor of Makro. 10. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction. 11. Others tasks are assigned from managements.
Overview We are seeking a highly analytical and technically adept Omni-Channel Platform Assistant Manager/Specialist to own the performance and integrity of our digital sales platforms. You will be responsible for managing the platform interface, coordinating backend system issues, optimizing for SEO and algorithms, and launching data-driven campaigns to accelerate growth. The ideal candidate is a proactive problem-solver who thrives at the intersection of IT, performance data, and platform. Major Responsibilities Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement To ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams Analyze platform traffic & business performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for business expansion Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors Main POC for the business to the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic Create regular reports on platform report, campaign performance, traffic sources, & SEO KPIs Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates Implement & follow through require SOP & Guidelines as needed Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: Elevate customers experience SLA & Complaints Key Functional Responsibilities: Checking promotion readiness & assortment review support Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ] Support evaluating ecommerce promotion campaign result and identify improvement actions for business growth Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale Reporting: Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary to support HOD Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed. Front End Setup: Ensure below front-end content tasks that related to customer experience are setup correctly & timely; Setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform] Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs Perform product item maintenance management tasks; Categorize products to ease customer experience/journey Summarize item status [ active / inactive] on platform vs instore on monthly basis Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Daily Issues Feedback & Support Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order. Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber Co-ordinate with TH It and issue ticket if any technical issue on ecommerce platform Constantly keep manager alert of daily customer feedback Others Any other assignments to support the business as required
Responsible for assisting the Bakery Manager in controlling and establishing the tactics and activity programs for the people who work at the bakery store, with the purpose of promoting sales while keeping focus on positive margins and actively improving the profitability of the store. Controlling and coordinates activities involved with bakery production, sale, and distribution of bakery products Monitors the freshness and quality of all baked goods; monitors sell-by date on related products and proper FIFO rotation of stock Follow up variety and quantity of bakery products to be produced, according to orders and sales projections Control sales activities, following standard business practices Prepare product distribution to customers and pay attention to customers’ needs ensuring high levels of customer service - create customer satisfaction by building relationships, paying attention to all inquiries, complaints, and recommendations from customers; when possible, make eye contact and greet customers, or when a customer asks for the location of an item, ensure the customer is accompanied to the specific location Introduces and promotes Own Brand product to the customers; has knowledge to clearly present the specifications of products to customers and introduce new product by arranging demos Presents product according to the 6 Rights + 1 merchandising philosophy Ensures safety of all employees and customers; safety equipment and safety protective wear utilized at all times, department is safe from potential accidents, and spills are never left unattended Follow up with suppliers to arrange purchase and delivery of bakery supplies Implements, through subordinate managerial personnel, policies to utilize human resources, machines, and materials productively as assigned by Section Manager May also train subordinates in all phases of bakery activities May also manage bakery that produces only specialty products, for example bagels or pastries May also manage bakery that sells products to general public, and may also prepare bakery products
MAJOR RESPONSIBILITY This person is responsible to ensure O2O strategies are implemented as planed; monitored and analyzed customer behavior by Sales Channel and by Customer group for quick actions to ensure KPI overcome. This person is responsible for customer experience to Makro OCS service, including the e-commerce platform friendliness. He/she needs to work with operation team, customer development team, and Key account to improve customer satisfaction toward Makro service (Online & On behalf). He/she needs to work with IT Team to improve platform downtime, application and website enhancement, and function development. He/she needs to work with marketing to create the right campaign and evaluate service level both online and on behalf channel. He/she needs to work with legal for transportation contract agreement and need to negotiate for acceptable deal and look for transportation service provider who can fulfil business growth at target expense. SPECIFIC DUTIES AND JOB FUNCTIONS Internal and External Interactions: Internal: Work with Marketing, Business I.T., Commercial, Legal. Work with Store Operations such as O2O Operation, Key Account, Customer Development, and MRA. Thailand team O2O, and I.T. Support. External: O2O Customers. Transportation Company. Functional Responsibilities: Website & Application Audit Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including Popup message, On-Going Promotion versus Product availability. Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement. Report the update of on-going project/ issues and solution in team meeting. Website & Platform improvement Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary. Initiate requirements need to support front-end and back-end efficiency. Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey. Item Maintenance Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Manage items visibility. Randomly check top selling items. Ecommerce Assortment Reviews Review assortment in E-Commerce and take actions according to internal process Customers Voices Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber. Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action O2O & OCS Daily Sales, No of Order, and Buying Trend Analyze O2O & OCS daily Sales versus Budget Monitors & analyze daily Sales, Order, and Buying customer Trend, to discuss amongOperation/ CD/ Marketing for Actions need. By Channel (Growth or Drop / Compared to Previous Month & Compared to budget) By Customer Group (Growth or Drop / Compared to Previous Month) By Product Group (Growth or Drop / Compared to Previous Month) Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign.
Responsible for assisting the Butchery Manager in managing the department in terms of achieving sales & profit to budget targets and above, controlling stock level, minimising shrinkage and operation costs, maintaining and improving stock display/presentation, providing high standards of customer service, cutting and preparing meat to customer specifications, and ensuring high productivity of staff in the department. Duty of care with company assets Assists in preparing the daily ordering (DC & direct supply) and recommends adjustments or cancellation for the approval of the Fresh Manager; plans Makro Mail stock in advance Monitors to ensure high standard of receiving and display of quality product (indication of freshness - smell, color), including appearance and proper FIFO rotation of related floor stock; takes action regarding mutation trimming of products management (e.g. pork shoulder to pork mince). Ensures compliance to FIFO method through systematic stocking of reserved stocks in the storage area Ensures the deliveries by supplier are on time, as well as proper quality and specification of product delivered Checks the adequacy of inventory through perpetual/ quarterly random inventory count to ensure that the standard level is available to meet projected sales and avoid over stock & stock shortages Pays attention to customers’ needs ensuring high levels of customer service; creates customer satisfaction by building relationships, paying attention to all inquiries, complaints, and recommendations from customers; teach staff to make eye contact and greet customers or accompany customer to the specific location of an item they are searching for Ensures full compliance with dress and uniform regulations, including GMP requirements and safety protection wear Maintains cleanliness of stock, shelves and working area (housekeeping) at GMP certification requirements level and monitors PCS support and manpower;Ensures preparation room, trays, multi racks are clean (follow cleaning schedule and etc.) Ensures a spill is never left unattended Maintains high standards of stock presentation and display;Replenishes stock; ensures Makro Mail, KVI, Top Sellers, and Gap check items are given priority Follows and teaches the 6 Rights +1 merchandising philosophy (the Right Merchandise, in the Right Place, at the Right Time, at the Right Price, in the Right Quantity, in the Right Condition, with the Right Service) Reviews and re-arranges stock presentation periodically (color and product type), while organizing top selling and slow movement/non-movement products accordingly Works with Section Manager on layout/plan-o-gram/space allocation (seasonal planning) Monitors and ensures signage & railcards are correct and up to date; regularly scans the railcards, price tickets, supplier bar code, signage, to ensure the correct information is printed and put up timely Checks product specification as set by Commercial department Controls disposal and clearance of articles;Monitors action regarding disposal/repackaging/clearance Records stock for clearance/disposal In absence of Section Manager/ AGSM, prepares documentation (stock level changes form) and obtains Store General Manager’s (SGM) approval Maintains and manages shrinkage to budgeted targets and below;Monitors and minimizes shrinkage by instructing staff in department how to properly handle merchandise and recommending strategies such as article transformations or markdowns for the approval of the Fresh Manager Proposes and allocates stocks in “low risk” areas Is aware of potential fraud with regard to staff, customer, supplier Discusses with Section Manager plan for scheduled stock take Verifies the process of stock counting to ensure procedure is followed Consistently checking and following up with staff on the accuracy of the counting and recording To assist in conducting and coordinating stock take activities;Ensures preparation is completed before the stock take day Ensures articles, bays, aisles are located as ALC plan Locates and arranges for articles to be placed on the registered aisle/bay Ensures pre-count articles are counted accurately on stock take day Ensures ALC keys the quantity counted into system Checks variance reports and does third count sheet the next day – works closely with Section Manager & ALC department Operation and maintaining of machinery/equipment;Ensures the department equipment is used properly, maintained according to manufactures guidelines and is in good working condition Coordinates with ALC & GA Department on cleaning, maintenance, or repair of equipment or tools Ensures safety & security procedures are practiced and complied with, including administrative policies (checklist) Monitors and orders through ALC ADMIN adequate packaging labels, etc Carry out any other duties assigned by the Section Manager, Fresh Manager, ASGM, SGM, or Duty Manager
Ensure that the systems of accounting and internal checks, including instructions from Group and Regional Offices, are understood and complied with; Development and maintenance of Financial and Accounting controls and processes. Suggest changes to accounting and internal checks where applicable and agree with Managing Director and Management Team in each business unit; Ensure that consolidated account is done properly according to company guideline and must comply as necessary with the group, legal and statutory requirements; Analyze financial and operational reports Ensure that budgets, updated forecasts and reports are produced, reviewed, distributed and agreed within agreed timelines; including to monthly and year end accounts, statistics and reports are accurately completed. Must produce, review and distribute within agreed deadlines and must comply as necessary with the group, legal and statutory requirements; Ensuring the corporate tax comply with Cambodia tax law; Keep abreast of Income Tax, Withholding Tax, VAT and other matters concerning foreign exchange, finance costs and other finance matters; and is consistently referred toCash flow forecasts and cash management; Liaise with external auditors and regulators for the Company annual audits and statutory filings; Accounts are issued on time and budgets and forecasts are set within deadline and meet the requirements; Other tasks as assigned by finance controller.
This is a sales position responsible for promoting the company's products and services and building relationships with new and existing customers. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Enhance/improve/introduce the company’s relationship and alignment with assigned accounts 2. Manage relationships with key account customers and approach potential target to be Makro customers. Also identify market opportunity, un-tapped areas to increase sales and margin. 3. Work closely with Key Account HO to define development strategy for individual Key Account Customers to increase customer spending and loyalty. 4. Dealing with the Influence and Decision Maker of Key Account Customers to succeed the Top Line and Bottom Line target (KPIs: Sales & Profit and number of valuable accounts) 5. Work with Store SGM/CDM/ASGM/Fresh Manager/Section Manager and Commercial to develop effective customer activities plan by individual Key Account Customer on a regular basis 6. Work with Store Operation team (SGM/CDM/ASGM) to ensure effective communication/ transaction of customer agreement and expectation to meet 100% customer satisfaction. 7. Coordinate with Commercial team, Quality Assurance, and O2O store team to ensure product supply and product quality are within an agreement with Key Account Customers. 8. Work with Finance on risk assessment of those potential customers to ensure zero risk to Makro. 9. Collaborate, prepare and support documents for Legal on credit sales agreement to be in line flavor of Makro. 10. Ensure good working relationship with internal and external customer in achievement of optimum customer satisfaction. 11. Others tasks are assigned from managements.
Accountable for planning, managing, controlling and establishing the tactics and activity programs for the store and the people who work at the store, with the purpose of promoting sales while keeping focus on positive margins and actively improving the profitability of the store. Directs and coordinates activities involved with production, sale, and distribution of bakery products Ensures the freshness and quality of all baked goods; ensures monitoring of sell-by date on related products and proper FIFO rotation of stock Determines variety and quantity of bakery products to be produced, according to orders and sales projections Develops budget for bakery operation, utilizing experience and knowledge of current market conditions Directs sales activities, following standard business practices Prepares product distribution to customers and pays attention to customers’ needs ensuring high levels of customer service - create customer satisfaction by building relationships, paying attention to all inquiries, complaints, and recommendations from customers; when possible, make eye contact and greet customers, or when a customer asks for the location of an item, ensure the customer is accompanied to the specific location Introduces and promotes Own Brand product to the customers; has knowledge to clearly present the specifications of products to customers and introduce new product by arranging demos and product trial events Surveys competitors’ pricing and presents product according to the 6 Rights + 1 merchandising philosophy Maintains high standard of health and safety in the store; responsible for ensuring safety of all employees and customers – ensure safety equipment and protective wear is utilized at all times and department is safe from potential accidents; ensure a spill is never left unattended Negotiates with suppliers to arrange purchase and delivery of bakery supplies Implements, through subordinate managerial personnel, policies to utilize human resources, machines, and materials productively Hires and discharges employees May also train subordinates in all phases of bakery activities Ensures strict compliance with company dress code Prepare monthly manpower schedule for staff May also manage bakery that produces only specialty products, for example bagels or pastries May also manage bakery that sells products to general public, and may also prepare bakery products