Job Purpose The Merchandise Manager is responsible for developing and executing category strategies to maximize sales, profitability, and customer satisfaction. The role manages supplier relationships, product assortment, pricing, promotions, inventory performance, and category development while ensuring alignment with Makro Cambodia's commercial objectives and customer needs. MAJOR RESPONSIBILITY 1-Category Strategy & Business Planning Develop and implement category strategies to achieve sales, gross margin, and profitability targets. Analyze market trends, customer buying behavior, and competitor activities to identify business opportunities. Prepare annual category plans, sales forecasts, and promotional calendars. Monitor category performance and recommend improvement plans based on sales and financial analysis. Ensure product assortment aligns with Makro Cambodia's target customers and business strategy. 2-Supplier Management & Strategic Sourcing Identify, evaluate, negotiate, and develop strategic partnerships with local and international suppliers. Build long-term supplier relationships to secure competitive pricing, product quality, and reliable supply. Conduct supplier business reviews and performance evaluations. Negotiate trading terms including cost prices, rebates, promotional support, payment terms, and annual agreements. Visit suppliers, manufacturers, and production facilities to ensure compliance with Makro quality and food safety standards. Work closely with suppliers to develop exclusive products, private label opportunities, and innovative product ranges. 3-Product Assortment & Category Development Develop and optimize product assortment based on customer demand, sales performance, and market trends. Identify new products and discontinue slow-moving or underperforming items. Manage new product listings, product lifecycle, and product launches. Coordinate with Quality Assurance, Supply Chain, Operations, MDG and Marketing to ensure successful product introduction. Ensure product information, specifications, and pricing are accurate within company systems. 4-Pricing & Promotional Management Develop competitive pricing strategies while protecting profitability. Monitor competitors' pricing and recommend pricing adjustments. Plan and execute Makro Mail promotions, seasonal campaigns, and in-store promotional activities. Collaborate with the Marketing team to create effective promotional campaigns that increase customer traffic and sales. Evaluate promotion performance and ROI, recommending improvements for future campaigns. 5-Sales & Performance Management Monitor sales, gross margin, inventory, and category performance against targets. Analyze business performance and implement corrective actions. Prepare commercial reports and provide recommendations to improve results. Drive initiatives to increase sales, profitability, and inventory efficiency. 6-Team Leadership & Store Support Lead, coach, and develop the merchandising team to achieve business objectives. Work closely with Store Operations to ensure product availability, merchandising standards, and promotional execution. Conduct regular store visits to identify opportunities and resolve operational issues. Collaborate with Supply Chain, Marketing, Finance, and other departments to support business performance.
Overview We are seeking a highly analytical and technically adept Omni-Channel Platform Assistant Manager/Specialist to own the performance and integrity of our digital sales platforms. You will be responsible for managing the platform interface, coordinating backend system issues, optimizing for SEO and algorithms, and launching data-driven campaigns to accelerate growth. The ideal candidate is a proactive problem-solver who thrives at the intersection of IT, performance data, and platform. Major Responsibilities Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement To ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams Analyze platform traffic & business performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for business expansion Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors Main POC for the business to the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic Create regular reports on platform report, campaign performance, traffic sources, & SEO KPIs Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates Implement & follow through require SOP & Guidelines as needed .Internal and External Interactions: Internal: Work with Marketing – Trade and Communication, Business I.T., Commercial Work with Store Operations such as Store Section,O2O Operation, Key Account, B2B sales , Customer service Thailand I.T. Support. External: Elevate customers experience SLA & Complaints Key Functional Responsibilities: Checking promotion readiness & assortment review support Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ] Support evaluating ecommerce promotion campaign result and identify improvement actions for business growth Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale Reporting: Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary to support HOD Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed. Front End Setup: Ensure below front-end content tasks that related to customer experience are setup correctly & timely; Setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform] Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs Perform product item maintenance management tasks; Categorize products to ease customer experience/journey Summarize item status [ active / inactive] on platform vs instore on monthly basis Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation) Daily Issues Feedback & Support Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order. Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE/Viber Co-ordinate with TH It and issue ticket if any technical issue on ecommerce platform Constantly keep manager alert of daily customer feedback Others Any other assignments to support the business as required
Overview This role responsible for overseeing daily administrative operations to ensure efficient office management and operational support across the business. This role supervises the team, manages office facilities and assets, coordinates with internal departments and external service providers, and ensures compliance with company policies, legal requirements, and administrative procedures. MAJOR RESPONSIBILITY • Supervise the daily operations of the Administration function to ensure smooth and efficient business support. • Manage office facilities, company assets, office supplies, and administrative budgets to support business operations. • Coordinate maintenance, security, cleaner (PSC), transportation, and other facility-related services to ensure a safe and productive workplace. • Monitor contracts, licenses, insurance, and service agreements with external vendors and suppliers. • Prepare, review, and maintain administrative reports, records, correspondence, and official documentation with a high level of accuracy and confidentiality. • Coordinate meetings, company events, travel arrangements, and other administrative activities as required. • Work closely with cross-functional departments to provide administrative support and resolve operational issues promptly. • Monitor administrative expenses and recommend cost-saving initiatives while maintaining service quality. • Ensure compliance with labor regulations, occupational health and safety requirements, and company governance policies. • Perform other duties assigned by manager.
Available Positions: Content Creator Intern Trade Trainee Intern Graphic Designer Intern Accounting Intern Assistant Commercial Intern Online Customer Service -------------------------xx-----------------------------------------xx------------------------------------------------------------------------------------------- Assist the assigned department with daily tasks, projects, and administrative activities while gaining practical work experience. Support the team in preparing documents, reports, creative materials, or operational activities based on the assigned role. Collaborate with team members to complete assigned tasks accurately and on time while maintaining a positive and professional attitude. Learn and apply company policies, procedures, and best practices to develop technical and professional skills. Participate in meetings, training sessions, and other activities to contribute to departmental objectives and personal development.
A Fantastic Opportunity for ... • Ensure that the systems of accounting and internal checks, including instructions from Group and Regional Offices, are understood and complied with; • Development and maintenance of Financial and Accounting controls and processes. Suggest changes to accounting and internal checks where applicable and agree with Managing Director and Management Team in each business unit; • Ensure that consolidated account is done properly according to company guideline and must comply as necessary with the group, legal and statutory requirements; • Analyze financial and operational reports • Ensure that budgets, updated forecasts and reports are produced, reviewed, distributed and agreed within agreed timelines; including to monthly and year end accounts, statistics and reports are accurately completed. Must produce, review and distribute within agreed deadlines and must comply as necessary with the group, legal and statutory requirements; • Ensuring the corporate tax comply with Cambodia tax law; Keep abreast of Income Tax, Withholding Tax, VAT and other matters concerning foreign exchange, finance costs and other finance matters; and is consistently referred to • Cash flow forecasts and cash management; • Liaise with external auditors and regulators for the Company annual audits and statutory filings; • Accounts are issued on time and budgets and forecasts are set within deadline and meet the requirements; • Other tasks as assigned by finance controller.