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1. Quality Assurance and Control

• Conduct regular audits on product quality, food preparation, presentation, freshness, and portion standards.
• Ensure compliance with SOPs, food safety regulations, and company quality standards.
• Monitor product handling, storage conditions, expiry dates, and stock rotation practices.
• Identify quality issues and implement corrective actions immediately.

2. Service Standards

• Evaluate customer service performance and staff professionalism.
• Ensure team members follow company service procedures and greeting standards.
• Observe customer interactions and provide coaching to improve service quality.
• Support store teams in achieving excellent customer satisfaction.

3. Cleanliness & Hygiene

• Inspect outlet cleanliness including dining area, kitchen, bakery area, equipment, and staff hygiene.
• Ensure compliance with sanitation, safety, and hygiene standards.
• Monitor pest control, waste management, and cleaning schedules.
• Report and follow up on cleanliness issues for immediate improvement.

4. Audit & Compliance

• Conduct scheduled and surprise outlet audits.
• Prepare detailed audit reports with scoring, findings, and action plans.
• Track corrective actions and ensure timely follow-up.
• Support management in maintaining operational excellence across all outlets.

5. Training & Coaching and Improvement

• Provide on-site training and coaching when issues or non-compliance are identified.
• Retrain staff on SOPs, QSC standards, food safety, and customer service practices.
• Work closely with outlet managers to improve staff performance and operational consistency.
• Assist in developing training materials and operational guidelines.
• Analyze recurring operational issues and recommend improvement solutions.
• Support new outlet opening audits and operational readiness checks.
• Promote a culture of quality, accountability, and continuous improvement.

• Association’s degree in Hospitality, Food & Beverage Management, Business Administration, or related field.
• Minimum 3 years of experience in QSC auditing, operations, or quality assurance in F&B or retail industry.
• Strong knowledge of food safety, hygiene standards, and operational SOPs.
• Good observation, analytical, and reporting skills.
• Strong communication and training/coaching abilities.
• Able to travel frequently between outlets.