1. Training and Development Conduct comprehensive training programs for new and existing baristas,covering coffee knowledge, brewing techniques, and customer service. Develop and maintain training materials, including manuals, checklists, and videos. Assess baristas' skills periodically and provide additional training as needed to maintain high standards. Coordinate with store managers to schedule ongoing training sessions and workshops. 2. Quality Assurance and Control Establish quality benchmarks for coffee preparation, presentation, and consistency in all locations. Conduct regular site visits to observe baristas, provide feedback, and ensure adherence to quality standards. Implement and monitor quality control procedures, including periodic taste tests and equipment maintenance checks. Track quality issues and initiate corrective actions to address deficiencies. 3. Product Knowledge and Innovation Stay updated on industry trends, new brewing techniques, and innovations in coffee culture. Support the introduction of new beverages by creating training materials and guidelines for consistent execution. Encourage a culture of continuous improvement and creativity among baristas to elevate the customer experience. 4. Compliance and Standards Ensure all baristas follow health, safety, and food handling regulations. Develop and implement standard operating procedures (SOPs) for barista tasks and quality control checks. Collaborate with the quality assurance and operations team to refine processes and establish best practices. Maintain records of training, quality audits, and barista performance. Analyze customer feedback related to product quality and service to identify improvement opportunities. Prepare reports and summaries on training outcomes, quality metrics, and team performance.
Reporting Structure: GM/CEO Responsibilities: IT Infrastructure Management: Plan, coordinate, and oversee IT-related activities, including network, server, and systems administration. Ensure high availability and performance of IT systems and services. Implement upgrades and patches as needed. Team Leadership: Lead and manage IT support staff and system administrators. Set goals, conduct performance evaluations, and support employee development. Promote a collaborative and efficient team environment. Project Management: Oversee IT projects from planning through execution and support. Coordinate with stakeholders to ensure business requirements are met. Manage timelines, budgets, and resources effectively. Security and Compliance: Develop and enforce IT policies and procedures. Ensure data security, backup, and disaster recovery protocols are in place. Maintain compliance with relevant legal and regulatory requirements. Vendor and Budget Management: Manage relationships with hardware/software vendors and service providers. Monitor and control the IT budget; make cost-effective technology recommendations. Technical Support Oversight: Ensure timely and efficient technical support to end-users. Analyze support tickets and implement solutions to reduce recurring issues.
Work with team to create concept, design and execute digital experiences around key brand and marketing initiatives. Create custom graphics and animations for our email, social media, and web channels and other digital marketing campaigns. Present ideas and explain design decisions. Develop, update, and maintain presentations in InDesign and Power point. Create and prepare templates for proper printing and coordinate with printing house on artwork if needed. Design occasional print collateral and makeup cases. Assist in ad hoc day-to-day creative needs. Constantly research the latest trends in design and communication and lead test- and-learn efforts
Do data collection and draft planning, including sampling of a department(assign by manager). Conduct internal audit mission at a department and ensure high quality of the audit conduct; Provide immediate recommendations as the result of both the compliances, risk and operational audits; Draft internal audit report on own findings and report to Manager. Then communicate findings to auditee for comments; Ensure constant capacity building and up-to-date of company group’s performance; Focus on functions such as finance, procurement and central kitchen. Support teams for other tasks/projects. Other tasks required by the manager.
Training Assist in managing, training and developing the team of trainers and executives Assist in assessing and analyzing the learning needs and formulating training strategies Assist in developing Company Total Learning Plan Develop and implement training programs and curriculum Conduct all in-house on- and off-site training sessions Support the planning/scheduling and coordination of training session Identify and recommend additional training courses for employee development Plan and conducts training and skills assessments Evaluate the effectiveness of trainee evaluation process Review and audit the skills of trainers and coach Manage training providers and ensure quality of trainers. Assess training effectiveness and take follow-up actions where necessary Translate documents, emails, and others from English to Khmer and vice versa Other duties and projects as assigned Outlet quality and service audit Coordinate, plan and conduct audits on outlets for cleanliness, maintenance and servicestandards Plan, organize and monitor the auditing of product quality at the outlets Compile new and changes in existing product specifications and requirements
To manage a Bread Talk store in compliance with Bread Talk operating standards to consistently achieve a high standard of Q.S.C. To maximize store profitability through Sales Building / Marketing Control of cost of sales Control of cost of labor Control of other operating cost Profit & Loss Budget Management To effectively manage and develop subordinates To perform general store management and administration duties of the store. To ensure compliance with BreadTalk Operating Standards in Food Preparation / Quality, Customer Service / Relations, Image / Cleanliness, Quality Assurance Maximizing Store Profitability Effective People Management & People Development, General Store Management & Administration
Participating in developing strategies for staff development with soft skill. Doing Training needs Analysis (TNA) Assisting & developing internal training course and action plan. Research and develop on complementary courses with soft skill. Develop and arrange training schedule for new staff. To participate and contribute knowledge and experience to build team capacity. Design Training Need Assessment for all staffs. Design and develop training programs based on both the company’s and the individual’s needs. Succession and talent planning project or talent spotting. Consider expenses of planned programs and keep within budget. Work with the different teams to produce programs that are satisfactory to all relevant parties in the company (i.e. department managers and the general manager) Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting,and hygiene) are communicated to employees on a regular basis through orientation, etc.
Perform typical personal assistant duties to support the owner's personal and professional responsibilities Manage owner’s complex business and personal calendar Schedule and manage work and personal travel arrangements Schedule and prepare for meetings and conference calls with internal and external parties Coordinate and manage daily schedule and appointment ministry Prepare expense reports and maintain complete documentation, bills and receipts Handle confidential correspondence and documentation to ministry Assist with bookkeeping and accounting tasks including tax declaration, re consult bank. Coordinate and execute special events and projects Work closely with other members of the team as needed Any other duties necessary for business objectives