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• Greet and assist walk-in customers professionally, offering product knowledge and test drives.
• Follow up on leads from Walk-ins, CRM, marketing campaigns, and referrals.
• Prepare and present quotations, promotions, and finance options to customers.
• Conduct vehicle demonstrations and test drives to highlight features.
• Log all customer interactions, inquiries, and updates in CRM.
• Maintain showroom appearance: vehicles, brochures, and promotional materials.
• Communicate daily progress and challenges to Sales Supervisor/Manager.
• Close sales deals and ensure proper documentation for contracts and approvals.
• Coordinate with Bank Loan Managers for loan approvals and payment processing.
• Maintain relationships with existing customers to encourage repeat business and referrals.

Weekly Key Tasks

• Review weekly sales targets and progress with Sales Supervisor/Manager.
• Follow up on pending leads and convert them into test drives or deals.
• Conduct one-on-one skill development sessions or role-play exercises with Sales Supervisor.
• Attend weekly sales meetings and provide updates on customer feedback, inquiries, and challenges.
• Analyse competitor promotions and customer trends to improve personal performance.
• Support showroom events or promotions to attract potential customers.
• Track personal KPI performance: leads, test drives, conversions, and upselling.
• Ensure proper documentation of all sales contracts, deliveries, and customer information.
• Provide input on vehicle stock needs based on customer interest and trends.
• Collaborate with Aftersales and Service team for smooth handover of sold vehicles.

Monthly Key Tasks

• Review monthly sales performance vs. target with Sales Manager.
• Participate in monthly training sessions to enhance product knowledge, sales skills, and CRM usage.
• Update customer database and follow up with previous customers for satisfaction and referrals.
• Analyse personal sales trends and identify areas for improvement.
• Assist Sales Manager in preparing monthly reports and insights on customer behaviour.
• Contribute to planning showroom promotions or campaigns for the next month.
• Evaluate customer feedback received during the month and propose improvements.
• Maintain updated knowledge of competitor pricing, promotions, and market trends.
• Track and submit incentive or commission claims accurately.
• Support team in achieving overall dealership sales objectives.

•  Bachelor’s degree or diploma in Business, Marketing, or a related field (preferred)
•  Relevant sales training or certification is an advantage

Experience

•  1–3 years of experience in sales or customer service
•   Freshers with strong communication skills may also apply

Skills & Competencies

•  Excellent communication and negotiation skills
•  Strong customer service and relationship-building abilities
•  Ability to understand customer needs and recommend suitable products/services
•  Target-oriented with a strong sales mindset
•  Good presentation and persuasion skills