Daily Key Tasks Monitor sales consultants’ activities (customer greetings, test drives, follow-ups). Support consultants in negotiations, product presentations, and paperwork. Check showroom readiness: vehicle displays, cleanliness, brochures, price lists. Track and update sales board/CRM with daily inquiries, test drives, and deals. Ensure consultants follow customer engagement standards (professional dress, scripts, process). Report urgent sales issues to Sales Manager (pricing, stock, customer complaints). Motivate and energize the team with quick check-ins. Follow up on customers who visited but did not close deals. Verify consultants submit proper documentation for each deal. Weekly Key Tasks Review consultant performance (calls, leads, test drives, conversions). Hold small team training sessions (objection handling, product knowledge). Support Sales Manager in preparing weekly sales review reports. Track and monitor hot leads/follow-ups to ensure consultants close them. Evaluate stock movement and recommend priority push models. Monitor competitor promotions and share updates with the team. Check consultants’ attendance, punctuality, and discipline. Ensure smooth handover process between sales and aftersales for new customers. Provide feedback on showroom customer flow and sales process improvements. Identify underperforming consultants and suggest corrective actions. Monthly Key Tasks Consolidate consultant performance data for Sales Manager review. Recommend recognition, incentives, or warnings for consultants based on performance. Assist Sales Manager in planning and executing monthly showroom events/promotions. Review customer satisfaction feedback and propose improvements. Update and review monthly sales funnel with Sales Manager. Monitor aged stock sales activities and promotions with team. Conduct monthly product knowledge quiz or role-play to improve consultant skills. Help align sales activities with marketing campaigns and showroom needs. Provide input for next month’s sales target planning. Support in preparing monthly sales strategy presentations to GM.
Greet and assist walk-in customers professionally, offering product knowledge and test drives. Follow up on leads from Walk-ins, CRM, marketing campaigns, and referrals. Prepare and present quotations, promotions, and finance options to customers. Conduct vehicle demonstrations and test drives to highlight features. Log all customer interactions, inquiries, and updates in CRM. Maintain showroom appearance: vehicles, brochures, and promotional materials. Communicate daily progress and challenges to Sales Supervisor/Manager. Close sales deals and ensure proper documentation for contracts and approvals. Coordinate with Bank Loan Managers for loan approvals and payment processing. Maintain relationships with existing customers to encourage repeat business and referrals. Weekly Key Tasks Review weekly sales targets and progress with Sales Supervisor/Manager. Follow up on pending leads and convert them into test drives or deals. Conduct one-on-one skill development sessions or role-play exercises with Sales Supervisor. Attend weekly sales meetings and provide updates on customer feedback, inquiries, and challenges. Analyse competitor promotions and customer trends to improve personal performance. Support showroom events or promotions to attract potential customers. Track personal KPI performance: leads, test drives, conversions, and upselling. Ensure proper documentation of all sales contracts, deliveries, and customer information. Provide input on vehicle stock needs based on customer interest and trends. Collaborate with Aftersales and Service team for smooth handover of sold vehicles. Monthly Key Tasks Review monthly sales performance vs. target with Sales Manager. Participate in monthly training sessions to enhance product knowledge, sales skills, and CRM usage. Update customer database and follow up with previous customers for satisfaction and referrals. Analyse personal sales trends and identify areas for improvement. Assist Sales Manager in preparing monthly reports and insights on customer behaviour. Contribute to planning showroom promotions or campaigns for the next month. Evaluate customer feedback received during the month and propose improvements. Maintain updated knowledge of competitor pricing, promotions, and market trends. Track and submit incentive or commission claims accurately. Support team in achieving overall dealership sales objectives.
Daily Key Tasks Approve creatives for campaigns, promotions, and event materials. Supervise graphic design team workflow and deadlines. Ensure brand guidelines are strictly followed. Coordinate with Marketing Manager and Event Manager for design requirements. Check and finalize urgent designs for social media, ads, and print materials. Review visual assets for quality and accuracy. Provide feedback to designers for revisions. Track daily workload and manage task priorities. Ensure all digital assets are properly stored and backed up. Communicate any design issues or delays to Marketing Manager. Weekly Key Tasks Plan weekly design tasks aligned with marketing campaigns and events. Review all scheduled design outputs for quality and consistency. Conduct weekly team meetings to assign tasks, provide guidance, and solve bottlenecks. Coordinate with vendors (printing, signage) to ensure timely delivery. Review design KPIs: delivery deadlines, errors, revisions required. Approve social media creatives and ad visuals for the week. Evaluate new tools or software for design efficiency. Ensure workflow documentation and templates are updated. Provide training or upskilling sessions for the design team. Track project budget for outsourced design work. Monthly Key Tasks Plan the monthly design calendar aligned with marketing and events. Review and evaluate design team performance and productivity. Audit all marketing and event design assets for brand consistency. Approve major campaign and event visuals for management. Analyze monthly workload and resource allocation; adjust team capacity. Update design SOPs and guidelines if needed. Coordinate with Marketing Manager for upcoming campaigns and new creative directions. Prepare monthly report on design projects, delays, and successes. Identify cost-saving opportunities for outsourced design work. Plan team development or workshops for skill enhancement.
Daily Key Tasks Review previous day’s workshop productivity, efficiency, and utilization rates. Check service appointments, ensure proper allocation of jobs, and manage workload balance. Walk through workshop and service reception to monitor operations and customer flow. Address urgent customer complaints or escalations. Approve major repair estimates, goodwill, or warranty claims. Review daily parts availability and backorders with Parts Manager. Monitor CSI (customer satisfaction index) feedback from previous day. Ensure technicians, service advisors, and receptionists are properly staffed and motivated. Track daily revenue from service, parts, and labour. Report urgent operational issues to General Manager. Weekly Key Tasks Hold weekly aftersales meeting with Workshop Manager, Service Advisors, and Parts Manager. Review workshop KPIs: productivity %, efficiency %, service absorption, average repair order value. Track warranty claims submission and approval with OEM. Review and plan technician training needs with HR/Training team. Monitor weekly parts turnover and availability (fast- vs slow-moving parts). Review service campaigns, recalls, and technical bulletins from OEM. Conduct customer callback reviews to check satisfaction and improve complaint handling. Analyze weekly revenue vs. target and report to GM. Monitor workshop equipment condition and maintenance schedule. Check pending insurance or accident repair cases and ensure timely progress. Monthly Key Tasks Present full aftersales performance report to GM (revenue, CSI, productivity, warranty, parts turnover). Review P&L for aftersales operations with Finance. Evaluate staff performance: service advisors, technicians, parts team. Approve incentive/bonus payouts based on KPIs. Review customer satisfaction survey/NPS results and propose improvements. Assess parts inventory levels and recommend adjustments to stock orders. Meet with OEM representatives to review aftersales performance, warranty issues, and training. Conduct compliance audit on safety, process adherence, and SOPs. Plan monthly service promotions, maintenance campaigns, or loyalty programs. Align with Sales team to ensure smooth handover of new cars and maximize retention.
Daily Key Tasks Review incoming applications and resumes for open positions. Screen candidates and schedule interviews with department managers. Maintain candidate database and update status in HR system. Communicate with candidates regarding interview schedules, follow-ups, and feedback. Coordinate with HR Manager and department managers for urgent staffing needs. Monitor recruitment KPIs: number of applications, interviews scheduled, offers made. Post job openings on appropriate platforms (job boards, social media, company website). Respond to recruitment-related queries from candidates and internal staff. Track daily recruitment progress and update HR Manager. Maintain confidentiality and compliance with recruitment policies. Weekly Key Tasks Conduct weekly recruitment review meeting with HR Manager and department heads. Evaluate recruitment pipeline and ensure alignment with staffing requirements. Prepare shortlist of candidates for managerial or specialized positions. Review recruitment channels and assess effectiveness. Conduct initial screening calls or interviews for shortlisted candidates. Coordinate background checks, reference checks, and pre-employment tests. Monitor weekly recruitment KPIs: time-to-fill, quality of hires, offer acceptance rate. Plan and schedule recruitment drives, campus hiring, or job fairs if needed. Provide weekly updates on recruitment status to HR Manager. Ensure job descriptions and specifications are up-to-date for all positions. Monthly Key Tasks Analyse monthly recruitment performance: number of hires, quality, time-to-fill, and turnover. Prepare monthly recruitment report for HR Manager and GM. Review recruitment strategies and adjust sourcing channels for efficiency. Plan recruitment needs for upcoming month/quarter based on business requirements. Conduct monthly review of recruitment process compliance and SOP adherence. Evaluate recruitment vendor/agency performance and contracts. Develop and implement recruitment campaigns for hard-to-fill or critical positions. Align recruitment activities with HR strategy and organizational growth. Recommend improvements in interview process, candidate assessment, and onboarding. Plan recruitment-related training for HR team or hiring managers.
Develop and execute marketing strategy and plans for Aftersales. Research and generate creative, commercially effective ideas for content and campaigns; create and coordinate marketing promotions and communications to drive service traffic and customer loyalty. Develop content production, including photo/video shooting and basic editing as needed. Manage digital and social media content related to Aftersales activities. Coordinate customer engagement events, service clinics, and brand experiences. Monitor competitor activities and market trends to provide insights and recommendations. Ensure brand guidelines and luxury standards are consistently applied across all marketing materials. Work closely with Aftersales, Sales, and Customer Experience teams to align marketing activities with business objectives. Track and report on campaign performance, providing analysis and suggestions for improvement. Support other marketing activities and projects as assigned by the Marketing Manager.
Oversee daily retail operations, covering both sales activities and after-sales services. Ensure the operations team consistently adheres to Retailer CI requirements, including staff presentation, customer facilitation, security measures, task assignments, and vehicle inspection procedures. Collaborate with the logistics department to make sure vehicles are transported safely and delivered to the showroom on schedule. Provide immediate assistance to customers when vehicles experience breakdowns during transit. Manage and file insurance claims for any incidents involving transported or demonstration vehicles. Evaluate and forward vehicle homologation documents to the ISC for approval. Deliver regular and timely updates to management.
Present full sales performance report to the GM. Review and update monthly sales targets with the GM. Assess sales consultant performance and identify top and low performers. Approve or recommend incentives, bonuses, and disciplinary actions. Evaluate marketing ROI and suggest improvements. Review customer satisfaction and sales process quality. Plan monthly showroom events and promotions. Review stock aging and model movement; recommend ordering changes. Benchmark competitors and advise on pricing or promotions. Plan next month’s sales activities, campaigns, and training.