Reported successfully

Sales & Revenue Generation
• Social media: Convert leads from Digital Marketing Team to revenue
• Car Clubs: Stand-by to assist, guidance, educate on car care/paint knowledge/ car new technology, etc… build relationships for sales conversion
• Group & Subsidiary: Build strong relationships, seeking cross sales opportunities, incentives programs, etc.
• Existing Customer: Identify opportunities for upselling while maintaining customer trust.
• Promote additional services when appropriate (detailing, paint protection, accessories).
• Meet sales and customer satisfaction goals set by management.

Customer Interaction & Consultation
• Greet customers professionally and assess their repair needs.
• Explain repair procedures, timelines, and costs clearly.
• Provide guidance on service options and make recommendations.
• Answer customer questions about repairs, insurance claims, and warranties.
• Seeking networking events opportunities

Insurance & Claims Coordination
• Communicate with insurance, adjusters to facilitate claim approvals.
• Submit estimates and documentation for insurance review.
• Track claim status and provide updates to customers.

Customer Follow-Up, Delivery & Report Tracking
• Notify customers repair progress & when vehicles are ready for pickup.
• Walk customers through completed repairs and ensure satisfaction.
• Address complaints or issues promptly and professionally
• Tracking all customer report, analyze what can do better and sales opportunities

Customer Follow-Up, Delivery & Report Tracking
• Support in onboarding & Activate more business partners, insurance, car club, commercial clients.

- Knowledge: Sales & Marketing, Auto body repair processes and terminology, Insurance claim procedures and coverage types, Customer service principles and conflict resolution.

- Skills: Excellent communication and interpersonal, Strong sales and negotiation, sttention to detail for inspections and estimates, proficiency with computer systems, ability to manage multiple customer cases simultaneously, problem-solving skills and ability to handle customer complaints effectively.

- Experience: Previous experience in auto body repair sales, automotive customer service, or insurance coordination. 

- Min. 3 years on sales carreers and achievement succcess story.