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PRINCIPAL ACCOUNTABILITIES

1. Customer Acquisition & Sales

• Identify and acquire new Home WiFi, AO WiFi, and AO WiFi 5G customers.
• Conduct direct sales activities through door-to-door sales, roadshows, events, and field prospecting.
• Generate and maintain a healthy sales pipeline.
• Achieve individual and team sales targets on a daily, weekly, and monthly basis.

2. Market Development

• Explore new residential and business areas with sales potential.
• Conduct market surveys and competitor analysis.
• Identify opportunities to increase market penetration and customer coverage.

3. Lead Management

• Follow up on leads generated from marketing campaigns, referrals, and digital channels.
• Ensure timely conversion of qualified leads into active customers.
• Maintain accurate customer records and sales reports.

4. Customer Relationship Management

• Provide product information and consultation to prospective customers.
• Address customer inquiries and coordinate with relevant departments to resolve issues.
• Build and maintain strong relationships with customers to encourage referrals and retention.

5. Sales Operations

• Complete customer registration and document collection in accordance with company policies.
• Ensure accuracy and completeness of customer information submitted for installation and activation.
• Coordinate with technical and installation teams to facilitate timely service delivery.

6. Reporting & Compliance

• Submit daily, weekly, and monthly sales activity reports.
• Track sales performance and provide updates on market feedback.
• Comply with all company policies, procedures, and ethical sales practices.

KNOWLEDGE, SKILLS & EXPERIENCE

1. Educational Qualifications & Experience
2. Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.

Minimum 1–2 years of sales experience, preferably in telecommunications, ISP, or FMCG industries.

1. Key Skills & Knowledge

• Strong field sales and closing ability
• Good communication and customer persuasion skills
• Ability to handle objections and work under pressure
• Self-motivated, target-driven, and resilient
• Good time management and discipline in field work
• Basic understanding of Home WiFi / Fiber internet and FWBB products
• Awareness of telecom services and competitor offerings
• Basic sales process (lead generation to closing)
• Understanding of customer segments and local market
• Basic reporting and documentation requirements