DUTIES & RESPONSIBILITIES:

. Play role as a tester on system bug fixing, restoration test on T24 system as quarterly and Be doer on loan write-off to T24 system.

. Rarely escalate problems to Manager, MIS Operations Support if the relevant problems or issues details involve higher level.

. Daily support on declaration product parameters and authorization some transaction from Officer, MIS

. Day to day to end user operational support in order to provide basic problem resolution of core banking system.

. Daily support all kinds of in-house systems and credit bureau (B2B) system

. Day to day to end user operational support on iPad application (VPS-LA & LC) in order to provide problem resolution as well

. Daily support to mobile money partner (Wing, eMoney, True money & Smart luy and Ly Hour Weyluy).

. Daily support to Mobile Banking service (MB app).

. Daily support to request of penalty waives, update VC code, CSO code, PD capture…etc

. Ensure problems and solutions are recorded into help desk system properly.

. Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system.

. Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system change.

. Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system.

. Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system change.

REQUIREMENT COMPETENCIES:

. Bachelor degree in accounting field or other equivalent fields.

. At least 1 year experience with core banking system (CBS), TX system(ATM) or accounting system.

. Skills on using computer programs (Word, Excel, Power-point, Lotus Notes).

. Skills on problem solving.

. Skill on accounting in MFI.

. Strong calculation skills.

. Good understanding, speaking and writing in English language are preferable.