Customer Service Manager

yes seatel

Doun Penh | Phnom Penh

1 帖子

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Customer Service Manager

Customer Service Manager

yes seatel

在此申请

Customer Service Manager

yes seatel

Cambodia - Phnom Penh

Doun Penh | Phnom Penh

1 帖子

22 Dec 2025

在此申请

经验水平

Manager

工作职能

Customer Service, Support

就业行业

Telecommunications

最低教育水平

Bachelor Degree

工作类型

Full Time

职位描述

A Great Opportunity for ...

Developing and implementing customer service policies and procedures;
Monitoring customer satisfaction and handling escalations;
Analyzing customer feedback and improving support strategies;
Oversee daily customer service operations and team performance;
Train, mentor, and develop customer support representatives.
Handle customer escalations and complex service issues.
Monitor KPIs such as response time, resolution rate, and customer satisfaction scores;
Analyze customer feedback to identify service improvement opportunities;
Collaborate with sales, marketing, and product teams to improve customer experience;
Manage customer support tools and CRM software;
Ensure compliance with company policies and industry regulations;
Maintain an up-to-date knowledge of company products, services, and policies;
Stay updated on customer service trends and technologies;
Prepare regular reports on customer service metrics and team performance;
Perform other works assigned by management.

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应届毕业生

Male/Female

职位要求

Bachelor or Master Degree in Business Administration, Public Relation or related fields.
At least 7 years proven working experience as a Customer Service Manager, Retail Manager or related.
Proficiency in English and Chinese is a plus.
Experience in providing customer service support.
Excellent knowledge of management methods and techniques.
Working knowledge of customer service software, databases and tools.
Experience in analyzing customer data and implementing service improvements.
Ability to handle high-pressure situations and escalations.
Strong client-facing and communication skills.