We are seeking a skilled and results-driven Service Manager to lead service operations for our [Energy/Water/Oil & Gas/Waste] business. This role is responsible for ensuring the delivery of high-quality services to clients, managing service teams, optimizing operational efficiency, and maintaining compliance with industry standards and safety regulations. Key Responsibilities: Oversee day-to-day service operations, ensuring timely and effective service delivery to customers. Develop and implement service strategies, schedules, and plans to meet operational and customer requirements. Lead, supervise, and support service technicians, engineers, and field teams. Ensure compliance with safety, environmental, and regulatory standards relevant to the [Energy/Water/Oil & Gas/Waste] industry. Coordinate with clients to resolve service issues, address concerns, and maintain high customer satisfaction. Monitor operational performance metrics and prepare regular service reports. Manage service budgets, resources, spare parts, and inventory. Support project execution, maintenance activities, and emergency response operations. Identify opportunities to improve service efficiency, reliability, and profitability. Stay informed of industry trends, technologies, and regulations affecting service operations.
Oversee daily operations to ensure business processes run smoothly. Develop, implement, and monitor operational policies and procedures. Manage budgets, resource planning, and operational costs to support business efficiency. Coordinate with different departments to align operational activities with company objectives. Identify areas for process improvement and implement strategies to enhance productivity and service quality. Track operational performance through KPIs and reports; provide recommendations for improvements. Supervise, train, and support team members to ensure high performance and strong teamwork. Ensure compliance with company policies, safety regulations, and industry standards. Assist in planning business growth strategies and operational expansion plans.
Manage the full product lifecycle for Cellcard’s digital platforms — focusing mainly on websites and supporting mobile apps. Define the product vision, strategy, and roadmap based on market research, customer feedback, and competitor analysis. Conduct user research, usability testing, and market analysis to find opportunities for new or improved features. Work closely with designers, developers, and the digital team during product development. Collaborate with business teams to align product plans with overall company goals. Set up and manage data pipelines for extracting, transforming, and loading data into useful insights. Oversee product development with a focus on user experience, system performance, and product quality. Work with designers and developers to set technical needs, prioritize tasks, and ensure projects are delivered on time. Track product performance through metrics and customer feedback to improve features and grow platform usage. Stay updated on industry trends and suggest new ideas and technologies to improve products.
Manage the setup of digital systems in retail stores, such as POS, retail software, and customer service tools. List out the tasks needed and manage the project plan to ensure smooth retail store operations. Lead digital projects and new ideas to improve Retail Operations for the company and its group businesses. Guide, support, and encourage the technology teams to perform well and grow. Suggest better ways to run the business, improve the customer experience across online and offline channels, and bring in new ideas for the company and industry. Use technology to make work processes faster and easier in all departments, helping to improve service, lower costs, and simplify store operations.
Office, hostel & vehicle maintenance management and fuel consumption monitoring management. Overseeing department budget planning and development Manage the business Delegation’s event and arrangement for business itinerary Ensure the smooth and adequate flow of information within the company to facilitate other business operations Maintenance and repair the basic IT software Plan and monitor the administrative budget based on Cost & Benefit Analysis Performance Management of Admin Staff and own competency Implement the CSR plan with related business units & departments effectively Purchase and Control inventory of office supplies and monitor usage Manage and develop for external affair Develop the Admin department data base system.
Design and lead analytical models to inform HR strategy and policy development in line with organizational goal. Conduct strategic Workforce Planning, support Succession Planning and Data Analytical Management for effective workforce planning. To align HR Policies with business needs and best practices, collaborate with Department Heads, Head of Business Units. 2.Cultural Transformation Conduct periodical survey for cultural development and employee engagement programs as a whole. Analyze survey data, prepare culture reports, and propose actionable strategy. 3.HR Digitalization Lead and plan of execution HR digital transformation activities (such as HRIS implementation, Automation tools, Dashboards and so on). Analyze digital adoption and system performance to drive continuous improvement. Ensure data governance and reporting accuracy across platforms in timely manner. 4.Advanced HR Analytical & Research Conduct predictive analytics to anticipate workforce trends (such as Attrition, Performance, Mobility). Analyzing employee performance KPI, departmental performance KPI and KPIs related to workforce productivity metrics. Lead post-training evaluation to measure ROI metrics to identify performance impact and efficiency. Prepare data reports of identifying performance impact and efficiency status, key recommendations for top management. 5.Function Evaluation & Organizational Development Lead the evaluation of functional process to ensure with SOP standard, monitoring the each process to be in line with SOP standard to promote standard work. Support the large-scale of organizational development activities including reorganizing and design interventions. 6.Employee Motivation & Engagement Design and evaluate Recognition Programs, Employee Experience surveys, Engagement Strategies and other so on fostering the organizational development. Facilitate team-building initiatives activities for measurable impact analytical study.
Ensure smooth daily office operations with efficiency and organization. Manage office supplies, equipment, and maintenance. Oversee documentation, correspondence, and filing systems. Organize meetings, travel arrangements, and company events. Implement and maintain office policies and procedures. Fleet Administration Supervise company vehicles, ensuring proper usage and maintenance. Track vehicle registrations, insurance, and servicing schedules. Monitor fuel consumption and fleet-related expenses. Assign drivers and ensure compliance with safety standards. Maintain accurate records of vehicle movements and maintenance logs.
Handle full-cycle payroll processing Maintain up-to-date employee records Monitor and track employee attendance, leave, and timesheets Prepare contracts, employment letters, and internal memos Assist in recruitment, onboarding, and employee orientation Coordinate staff performance evaluations and training plans Ensure compliance with Myanmar labor laws, SSB, and tax requirements Support the HR team with employee relations and general HR tasks
Factory equipment and facility maintenance Operation and maintenance of diesel generators to ensure a reliable power supply. Operation and maintenance of the water treatment system for purified water and its pretreatment processes, Planning and performing of preventive maintenance of the equipment All equipment to ensure accurate documentation.