Accountable for planning, managing, controlling and establishing the tactics and activity programs for the store and the people who work at the store, with the purpose of promoting sales while keeping focus on positive margins and actively improving the profitability of the store.

• Directs and coordinates activities involved with production, sale, and distribution of bakery products
• Ensures the freshness and quality of all baked goods; ensures monitoring of sell-by date on related products and proper FIFO rotation of stock
• Determines variety and quantity of bakery products to be produced, according to orders and sales projections
• Develops budget for bakery operation, utilizing experience and knowledge of current market conditions
• Directs sales activities, following standard business practices
• Prepares product distribution to customers and pays attention to customers’ needs ensuring high levels of customer service - create customer satisfaction by building relationships, paying attention to all inquiries, complaints, and recommendations from customers; when possible, make eye contact and greet customers, or when a customer asks for the location of an item, ensure the customer is accompanied to the specific location
• Introduces and promotes Own Brand product to the customers; has knowledge to clearly present the specifications of products to customers and introduce new product by arranging demos and product trial events
• Surveys competitors’ pricing and presents product according to the 6 Rights + 1 merchandising philosophy
• Maintains high standard of health and safety in the store; responsible for ensuring safety of all employees and customers – ensure safety equipment and protective wear is utilized at all times and department is safe from potential accidents; ensure a spill is never left unattended
• Negotiates with suppliers to arrange purchase and delivery of bakery supplies
• Implements, through subordinate managerial personnel, policies to utilize human resources, machines, and materials productively
• Hires and discharges employees
• May also train subordinates in all phases of bakery activities
• Ensures strict compliance with company dress code
• Prepare monthly manpower schedule for staff
• May also manage bakery that produces only specialty products, for example bagels or pastries
• May also manage bakery that sells products to general public, and may also prepare bakery products

• Bachelor degree or equivalent; a degree in Culinary Arts, Baking & Pastry, or a related field is preferred.
• Minimum of 3-5 years of experience in a bakery or food service environment, with at least 2 years in a supervisory or managerial role.
• Proven track record of managing inventory, ordering supplies, and controlling costs.
• Expertise in baking techniques, pastry preparation, and product presentation
• Proficiency in using bakery equipment (e.g., mixers, ovens, proofers).
• Familiarity with POS systems and inventory management software.
• Strong leadership skills with the ability to train, motivate, and manage a diverse team.
• Excellent communication skills to interact with staff, customers, and suppliers.