To assist the Sales/Branch Manager in providing a professional and excellent level of customer service with existing and new customers Assist Sales/Branch Manager by completing all assigned duties Supervise and support Sales Consultant Prepare for new vehicle specification. Work with designer for vehicle’s e-catalogue Collect information from competitor and update to BM and sales team. Provide sales training and on-going mentoring to sales staff Handle customer issues, resolution and communicate escalated issues to the Sales/Branch Manager Communicate all sales relations issues, concerns, and incidents to Sales/Branch Manager Meet regularly with Sales/Branch Manager and provide detailed reporting on the overall performance of the team Vehicle sale to achieve the sales target Vehicle delivery and product explanation Responsible for checking the car display in Showroom to ensure all cars are clean Conduct Daily and Weekly sales meetings Consolidate daily, weekly and monthly report with ongoing deal potential customer report and send to Sales/Branch Manager Update your customer profile (customer-by-customer) and submit to Sales/Branch Manager every week Report market situation and competitors activities to the manager Build good relationship with customers for long business corporate Build up good brand image of the company and product in the market Report on market situation (Showroom customer feedback) once a week To conduct other jobs as assigned by managers
Following the processes of Reception, Close Relation with customers, and appointment correctly for delivery. Recall to the customer for PUD (Product Update Campaign) and Customer Retention Call(KPI) Follow and advise customers to maintain service follow maintenance schedule Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs Prepare a repair order showing time, parts replacement, cost and labour estimate for service Explain the work performed and the charges to the customer Handle customer complaints report to manager and feedback to customer Take care facilitating for customers coming to service Greeting customer at the car if possible Making salutation in Khmer manner and greeting with smile Asking customers for their proposes Asking for warranty booklet Checking appearances and record mileagesTo ensure that I am always smiling and Cheerful. To acknowledge every customer presence no matter how busy I may be. To ensure that the key operational figures in line with Mazda targets are achieved, and to ensure that I achieve the Service Packages sales figures as set out for me each month. Finally, to accept that under no circumstances are any jobs to be released without payment. Key Responsibilities: Punctual every morning and well dressed in appearance. Meets and Greets Customer and always remains calm and composed Ensure all Customer Download App HG1 and booking service (KPI) Maintaining great relationships with all the other departments. Attend to customer complaints instantly and priorities the solving of same involving Reception Manager in each case. To maintain a friendly approach in pointing out to the customer what the menu price on his/her car will be, using the props supplied for my use. Ensure that the Service Core processes are maintained. Achieve the desired CSI ratings through deliverance of excellent customer service Contact each customer three times daily to keep them posted on progress and by using the supplied control sheet. To either email the customer or visually show him/her what the scope of the repair involves using the link. Achieves the targeted upsell figures for the measured period (KPI) General Responsibilities: Following the processes of Reception, Close Relation with customers, and appointment correctly for delivery. Recall to the customer for PUD (Product Update Campaign) and Customer Retention Call(KPI) Follow and advise customers to maintain service follow maintenance schedule Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs Prepare a repair order showing time, parts replacement, cost and labour estimate for service Explain the work performed and the charges to the customer Handle customer complaints report to manager and feedback to customer Take care facilitating for customers coming to service Greeting customer at the car if possible Making salutation in Khmer manner and greeting with smile Asking customers for their proposes Asking for warranty booklet Checking appearances and record mileages Inviting customers into the office Arranging the chairs for customers Open Repair order form Check parts available or not Explain service procedures to customer Confirm and explain service request items, problem solving, cost estimate and schedule completion date/time Informing appearance checking result and giving customer to sign in repair order form Asking customer if they would like to wait at customer waiting room or not Giving customer car receiving slip Making salutation in Khmer and say “Thank you” Sending customer off at the exit or customer waiting room. Attaching position card with the car key Put protective covers on Seat, Steering, Gear shift and floor mat Call Team Leader of Technician to pick-up car with repair order form and explain some detail Filling data in control sheet (Daily Reports) Checking car status at Control Board or with Team leader of Technician, if it will be finished at appointed time or any additional problems Calling Team leader of Technician explain for repair status (when Service Advisor cannot answer for customer) Keep informing to customer if repair completed especially who are waiting in waiting area Invite customer to delivery area Delivery car Welcoming customer at the delivery area Making salutation and greeting with smile Asking for car receiving slip Using tools together with explaining repairing job such as Shop Manual, Parts Catalogue or Defect Parts Asking customer if there are have any inquiries Informing about next periodical service Advising self-basic maintenance Asking customer for any inquiries Signing in “delivered by” and giving customer sign in “received by” Inviting customer to cashier counter for payment process (waiting around in case any questions) and back to delivery area Making salutation with Khmer manner and say “Thank you for using our service” Waiting until customer drives off Verify condition of Welcoming or Greeting. Verify of Service Quality Verify of Facilities and Workshop Area. Input comments of call into customer database
Shooting videographer and photographer for the creation of all marketing including but not limited to promotional videos, advertising campaigns, new business and digital media requirements. Responsible for capturing high quality event content capturing fun, brand friendly moments both candid and on some occasions staged. Responsible for capturing all product content including but not limited about car Responsible for capturing content for advertising campaigns Responsible for all photographic and video content from start to finish including capturing content and editing for the needs of output. To curate a strong gallery of aspirational images and video content which will be used to reflect the brand in marketing and press. Play a key role in assisting to shape the visual storyline of content touchpoints while assisting to maintain the brands digital asset library. Use various media including graphics, animations, data visualization, music, and voice overs to create professional grade content. Coordinate all activities and materials supporting each photographic and video shoot project To be up to date on video and photography trends to ensure we are at the forefront of content.
Provide HR input to the business plan of the Automotive and control the HR components of this plan on an ongoing basis. Ensure that HR operational policies and processes are adhered to and continually improved. Manage all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and administration. Manage the HR operation based on a detailed and up-to-date understanding of local labour law. To manage & implement the recruitment, selection & on-board and whole employees cycle to ensure sufficient and qualified employees at all time. Prepare the HR Budget for input into the overall budget Ensure that HR operational policies and processes are adhered to and continually improved. Manage all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and administration. Manage the HR operation based on a detailed and up-to-date understanding of local labour law. Supervise and coordinate all matters of work permits and visas. Liaise with the Training Manager to identify staff training and development needs, and support the implementation of the Automotive Training Plan to meet these needs. Implement corporate policies, and put in place local policies & processes for salaries and benefits under advice of Group Compliance and Compensation Specialist Manage the communication of key messages, business strategy, and vision and values to all staff. Promote employee communication activities and channels, to encourage and enable feedback from staff. Maintain a positive relationship with staff representatives. Ensure employee grievances, disciplinary procedures are monitored. Lead the implementation of employee recognition schemes.
Manage sales team performance and evaluation Direct and supervise sales team activities. Planning about Sales Department activities. Sales reporting. Report to General Manager or Managing Director Prepare strategy to develop sales business. Corporate with related department to grow business marketing parts and services Build brand Image by implementing the right strategies Build relationship with customers Showroom Management & Administration Training & coaching company’s sales team Advance information sources Coordinate and facilitate communication from Management to staff and staff to management Manage other related event Vehicle stock arrangement & management Perform any other tasks as assigned by the manager
Welcome all customers to the showroom. Understands the vehicle by studying characteristics, capabilities, and features. Demonstrates vehicle features and takes customers on test drives. Responsible cleaning the car display in showroom to ensure all cars are clean. To identify prospects & opportunities for sales in assigned region To keep follow up with all clients and convert to hot/contract & delivery To close cooperate with other MFI/banks for supporting clients To transfer all amount of booking with accountant or administration To prepare and propose work plan/trip plan as daily/weekly/monthly basis Maintaining daily reporting structures and recording sale activity to the sale manager Build good relationships with customers for long business corporate. Report on market situation (showroom customer feedback). Create and build relationships with new and existing customers. Quote pricing, rates, and vehicle availability to clients Keep the achievement for the monthly sales target. Maintaining a customer database and communicating with them Other tasks assigned by supervisor or line Manager.