Grow portfolio of clients through building strong relationships with prospects and networking. Procure new business through new customer acquisition. Manage and grow relationships with existing customers. Provide sound financial advice and dispensing customized saving management solutions in alignment with the bank's standards and industry regulations. Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution. Achieve daily/weekly/monthly/yearly targets. Cross-sale other banking products to optimized revenue. Conduct financial portfolio management for clients through quality advice and recommendations with a suite of banking solutions. Work with product partners and other business units to identify opportunities and execute solutions
Work with vendor to make sure all issuesare resolvedon SLA or ETA Work with vendor to make sure all new features or enhancements are released based on timeline agreement. Work with other related stakeholders to understand and analyst on new business requirementto product functional Specification Document(FSD) Develop project development time line and resourceallocation. Breakdown key project into small task for team development. Consolidate all feedback to improvemobile app functionality. Plan and manage app cycle release to production. Initiate new idea to improve systemperformance. Other tasks assign by line manager
Define and execute the digital process transformation roadmap in alignment with the bank’s business strategy and customerexperiencegoals. Analyze existing digital processes to identify inefficiencies, bottlenecks, and improvement opportunities. Redesign workflows to enhance automation, self-service, and operational efficiency across digital channels (mobile app, internet, and online platforms). Work with each department to develop Business Requirement Documents (BRD) to ensure alignment with business needs and submit to technical teams for further assessment and developmentif required. Collaborate with technology, operations, and business units to implement innovative digital solutions. Drive process automation initiatives and oversee system enhancements that improve service delivery and reduce turnaroundtime. Monitor and measure the effectiveness of transformation initiatives to ensure sustainability and continuous improvement. Other ad hoc assigned by management
Analyze existing manual, paper-based, forms, or in-person processes within the bank. Identify inefficiencies, delays, and pain points across conventional banking channels. Recommend, design, and implement process standardization, optimization, and automation initiatives. Work with each department to develop Business Requirement Documents (BRD) to ensure alignment with business needs and submit to technical teams for further assessment and developmentif required. Collaborate with cross-functional teams to streamline workflows and improve customer experience. Participate and support process improvement projects by leveraging technology, automation, and system enhancements. Monitor implemented processes to ensure sustainability, compliance, and continuous improvement. Other ad hoc assigned by management.
Control Card management system, Card Schemes technically, control system vendor, and deal with stakeholder for service integrated. Maintaining current system along with business logic, risk profile and process. Handle on Edit Package system and Visa Testing System (VTS) is running up and keep up to date. Handle Personalization/Embossing machine. Handle on DRP exercise and maintain HA, DC, and DR environment are well performing and real-time synchronization. Handle issue troubleshooting/fixing and incident pertaining to CMS system and problem solving with internal & external stakeholders and system vendors. Handle system updating business release from international card schemes and local share switch. Handle integration, enhancement, and new projects implementation on CMS system. Handle BAU and other tasks in CMS project team. Handle second-level support to the card authorizer or the business team. Provide input on FSD on technical requirements and specifications related to Change Request Initiate new technology functionalities on top of the current existing functionalities on CMS system/services and automation/simplification of process/system for operation tasks. Other assignments and tasks assigned by line manager.
Assist in testing, training, and ongoing support for business process transformation initiatives. Coordinate and manage User Acceptance Testing (UAT) activities for process changes or system enhancements. Develop, review, and maintain UAT test cases to ensure they reflect real business scenarios and requirements. Engage with end-users and subject matter experts(SMEs) to execute testing activities. Log, track, and escalate defects or gaps to IT/development teams, ensuring timely resolution. Validate that solutions meet business requirements before go-live and provide post implementation support. Support process automation, workflow improvements, and documentation of processes assigned by line manager Work collaboratively with business and technical teams to ensure smooth delivery of transformation initiatives
Keep develop and update trade finance products and solutions to internal and external customers by regular follow up players movement and change. Work closely with business team to improve and update terms and condition of products through customer’s voice and market demand. Support in developing effective business plan for trade finance revenue. Make sure the trade finance products can generate fee income for bank and support cross sales for sale team. Develop and preparing workflow, SOP and product guideline of trade finance products. Make sure the Processing trade finance operation follow the guideline, SOP and policy of bank. Make sure the Processing trade finance operation follow the guideline, SOP and policy of bank. Knowledge related to international rules and regulations relating to letters of credit, collections, and demand guarantee shall be the advantage. Engage and coordinate with relevant stakeholders to improve product operational process including Trade Finance and Payment transactions. Investigation and solve all problems with customer’s complaints that related to international payments biz. Manage Nostros Balance (offshore and onshore), Cash Flow deposit via correspondent bank for daily operation. Provide regularly training to relevant stakeholders on international payment biz such Cheque Clearing, Local Transfer, International Transfer and its relevant guidelines. Authorize transaction in Core Banking, for Local, International (Swift/ Ripple), Cheque clearing. Manage UAT testing for new products of IPD. Other tasks/projects as assigned.
A. Frameworks, Policy, Guidelines and Processes Assist line manager in developing, revising, or updating Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) policies, procedures, and other related regulations. Maintain documents (hard and soft) for those policies, guideline, and processes in the secure manner and in accordance with the bank’s policy. Assist line manager to keep abreast and participating to review the operational risk management technique and industry standard related to ORM, LEM, FRM, and BCM and assigned tasks and practices for the development, amendment, and updating. B. Implementing, Monitoring and Reporting Work with Business Units (both branches and departments) to perform effective risk assessment to be aligned with ORM, ICS, LEM, FRM, and BCM policies and procedures, and bank’s strategic and goals. Follow up and monitor the progress of actions taken responding to the pending loss events including near miss. Regularly monitor and promptly report for any breach or noncompliance which result in risk implications and propose for further action taken to line manager. Prepare and submit regular report to line manager. Go to visit branches for internal control reinforcement, process improvement and branch supporting. C. Planning Assist line manager in planning to reinforce Operational Risk Management (ORM), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) of the bank. Assist line manager to prepare training plan. Where applicable, assist line manager to make other planning for ad hoc project. D. Trainings Prepare and update training materials related to Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM). Conduct trainings to branches, department, and other relevant stakeholders. E. Other Responsibilities Attending external / internal meetings / workshops assigned by line manager with minute taking to line manager for the reference. Assist in preparing relevant materials and agenda for monthly and or quarterly risk committee meeting, Board of Directors and or other relevant meetings. Assist line manager in managing other related risk functions requested or assigned. Other tasks as assigned by line manager / Head.
On boarding new good and potential corporate customers to the bank. Increase corporate customer pipeline/pool by regular meeting/build good relationship with potential corporate customers. Grow the corporate business through product volume & value, new cross sales to relevant stakeholders (employees, suppliers, dealers/partners/customers) for credit and non-credit products. Regular meeting with existing corporate customers to build good relationships and get the feedback on any demand/request or any referral potential customers. Execute client strategies and partnership strategies in conjunction with product partners and relevant parties internal bank-wise and group to identify the right credit and non-credit product opportunities. Proactively developing and maintaining a detailed understanding of your client’s business and financial needs. Conduct corporate customers, screening process by structuring the facility and applying the relevant covenants /clauses to minimize and mitigate identified risks. Work with product partners and other business units to identify opportunities and execute solutions and create other opportunities of eco-system/ value-chain for bank and group. Assist Senior Manager on data analysis, process planning and other reporting. Other tasks assign by the line manager.