Assist in testing, training, and ongoing support for business process transformation initiatives. Coordinate and manage User Acceptance Testing (UAT) activities for process changes or system enhancements. Develop, review, and maintain UAT test cases to ensure they reflect real business scenarios and requirements. Engage with end-users and subject matter experts(SMEs) to execute testing activities. Log, track, and escalate defects or gaps to IT/development teams, ensuring timely resolution. Validate that solutions meet business requirements before go-live and provide post implementation support. Support process automation, workflow improvements, and documentation of processes assigned by line manager Work collaboratively with business and technical teams to ensure smooth delivery of transformation initiatives
Work with vendor to make sure all issuesare resolvedon SLA or ETA Work with vendor to make sure all new features or enhancements are released based on timeline agreement. Work with other related stakeholders to understand and analyst on new business requirementto product functional Specification Document(FSD) Develop project development time line and resourceallocation. Breakdown key project into small task for team development. Consolidate all feedback to improvemobile app functionality. Plan and manage app cycle release to production. Initiate new idea to improve systemperformance. Other tasks assign by line manager
Control Card management system, Card Schemes technically, control system vendor, and deal with stakeholder for service integrated. Maintaining current system along with business logic, risk profile and process. Handle on Edit Package system and Visa Testing System (VTS) is running up and keep up to date. Handle Personalization/Embossing machine. Handle on DRP exercise and maintain HA, DC, and DR environment are well performing and real-time synchronization. Handle issue troubleshooting/fixing and incident pertaining to CMS system and problem solving with internal & external stakeholders and system vendors. Handle system updating business release from international card schemes and local share switch. Handle integration, enhancement, and new projects implementation on CMS system. Handle BAU and other tasks in CMS project team. Handle second-level support to the card authorizer or the business team. Provide input on FSD on technical requirements and specifications related to Change Request Initiate new technology functionalities on top of the current existing functionalities on CMS system/services and automation/simplification of process/system for operation tasks. Other assignments and tasks assigned by line manager.
• Assist to establish and update regulatory compliance policies and procedures. • Assist to review internal policies and procedures, and terms and conditions of new products and activities in compliance with laws and regulations. • Support to DCO(s) in implementing the Regulatory Compliance Program. • Conduct onsite visit review to branches/departments/division to ensure the effectiveness of implementation of internal regulations. • Assist to develop Compliance program and checklist both branch and dept. • To ensure compliance risk to be wellmanagedand monitoron Prudential Compliance ratios. • Regularly conduct compliance inspection to assess the current state and identify areas for enhancement in align with the compliance practice with regulatory guidelines and industry practices and staff awareness. • Identify compliance risk associated with new products and services or variation to existingproducts and services. • Assist to conduct the Risk Assessment Exercise to identify, detect, and monitor the risks associated with the AML/CFT and Regulatory Compliance. • To assist the line manager in ensuring the up to date and monitoring changes relevant to applicable laws and regulations. • To ensure any breach of regulations/internals regulations are escalated and resolved withproper measurement. • To assist DCO(s) in performing the Gap analysis on new/existing regulations. • To establish Compliance Checklist for applicable laws/regulations. • Performing other tasks as required by line managers.
Grow portfolio of clients through building strong relationships with prospects and networking. Procure new business through new customer acquisition. Manage and grow relationships with existing customers. Provide sound financial advice and dispensing customized saving management solutions in alignment with the bank's standards and industry regulations. Deliver client satisfaction through tailored solutions according to client objectives and service issue resolution. Achieve daily/weekly/monthly/yearly targets. Cross-sale other banking products to optimized revenue. Conduct financial portfolio management for clients through quality advice and recommendations with a suite of banking solutions. Work with product partners and other business units to identify opportunities and execute solutions
Define and execute the digital process transformation roadmap in alignment with the bank’s business strategy and customerexperiencegoals. Analyze existing digital processes to identify inefficiencies, bottlenecks, and improvement opportunities. Redesign workflows to enhance automation, self-service, and operational efficiency across digital channels (mobile app, internet, and online platforms). Work with each department to develop Business Requirement Documents (BRD) to ensure alignment with business needs and submit to technical teams for further assessment and developmentif required. Collaborate with technology, operations, and business units to implement innovative digital solutions. Drive process automation initiatives and oversee system enhancements that improve service delivery and reduce turnaroundtime. Monitor and measure the effectiveness of transformation initiatives to ensure sustainability and continuous improvement. Other ad hoc assigned by management
•Figure out the problem and demand of customer and provide recommendation as well as introduce bank products and services as needed by customer. •Find potential customers through internal and external sale network •Monitor customer bank account such as account opening and closing, account maintenance and transactions of customer bank account •Present and promote bank products and services to existing and new customers. •Provide the best customer service to the bank customer. •Guiding the customers to internal financial expert or relevant departments such as SME, Commercial Loan, Retail loan as well as other bank products and services as necessary. •Prepare account opening and closing documents, signature proposal and assign account number. •Verify detailed bank account as requested by customer. •Discuss the bank policy and procedure and raise up the change of policy and procedure that might affect the customer. •Resolve all customer's inquiry and complaint. •Perform administrative duties such as customer data entry as necessary. •Other tasks assigned by line manager
Monitoring & Collection PAR>90 days: Participate in resolving late repayment loans with branches, focusing on loans that are overdue for more than 90 days. Push/support LWO: collection to relevant responsibility. Technical Support: Provide technical assistance advice to branch staff and stakeholders gave strategy for resolving loan late. Define & Strategy: Identify/find the causes of late payments and set resolution strategies. Bank representative: Process to work with lawsuit against the client in court, response loan of cut process with authorities. NPL performance managing: Tracking & update the NPL performance, monitor the progress of the loan status in the branch and consolidate the monthly overdue report by region. To provide training/refreshment on Loan Management and Collection Procedure offering to build related staff’s competency as needed. Other tasks required by line manager.
On boarding new good and potential corporate customers to the bank. Increase corporate customer pipeline/pool by regular meeting/build good relationship with potential corporate customers. Grow the corporate business through product volume & value, new cross sales to relevant stakeholders (employees, suppliers, dealers/partners/customers) for credit and non-credit products. Regular meeting with existing corporate customers to build good relationships and get the feedback on any demand/request or any referral potential customers. Execute client strategies and partnership strategies in conjunction with product partners and relevant parties internal bank-wise and group to identify the right credit and non-credit product opportunities. Proactively developing and maintaining a detailed understanding of your client’s business and financial needs. Conduct corporate customers, screening process by structuring the facility and applying the relevant covenants /clauses to minimize and mitigate identified risks. Work with product partners and other business units to identify opportunities and execute solutions and create other opportunities of eco-system/ value-chain for bank and group. Assist Senior Manager on data analysis, process planning and other reporting. Other tasks assign by the line manager.