•Figure out the problem and demand of customer and provide recommendation as well as introduce bank products and services as needed by customer. •Find potential customers through internal and external sale network •Monitor customer bank account such as account opening and closing, account maintenance and transactions of customer bank account •Present and promote bank products and services to existing and new customers. •Provide the best customer service to the bank customer. •Guiding the customers to internal financial expert or relevant departments such as SME, Commercial Loan, Retail loan as well as other bank products and services as necessary. •Prepare account opening and closing documents, signature proposal and assign account number. •Verify detailed bank account as requested by customer. •Discuss the bank policy and procedure and raise up the change of policy and procedure that might affect the customer. •Resolve all customer's inquiry and complaint. •Perform administrative duties such as customer data entry as necessary. •Other tasks assigned by line manager
Monitoring & Collection PAR>90 days: Participate in resolving late repayment loans with branches, focusing on loans that are overdue for more than 90 days. Push/support LWO: collection to relevant responsibility. Technical Support: Provide technical assistance advice to branch staff and stakeholders gave strategy for resolving loan late. Define & Strategy: Identify/find the causes of late payments and set resolution strategies. Bank representative: Process to work with lawsuit against the client in court, response loan of cut process with authorities. NPL performance managing: Tracking & update the NPL performance, monitor the progress of the loan status in the branch and consolidate the monthly overdue report by region. To provide training/refreshment on Loan Management and Collection Procedure offering to build related staff’s competency as needed. Other tasks required by line manager.
On boarding new good and potential corporate customers to the bank. Increase corporate customer pipeline/pool by regular meeting/build good relationship with potential corporate customers. Grow the corporate business through product volume & value, new cross sales to relevant stakeholders (employees, suppliers, dealers/partners/customers) for credit and non-credit products. Regular meeting with existing corporate customers to build good relationships and get the feedback on any demand/request or any referral potential customers. Execute client strategies and partnership strategies in conjunction with product partners and relevant parties internal bank-wise and group to identify the right credit and non-credit product opportunities. Proactively developing and maintaining a detailed understanding of your client’s business and financial needs. Conduct corporate customers, screening process by structuring the facility and applying the relevant covenants /clauses to minimize and mitigate identified risks. Work with product partners and other business units to identify opportunities and execute solutions and create other opportunities of eco-system/ value-chain for bank and group. Assist Senior Manager on data analysis, process planning and other reporting. Other tasks assign by the line manager.
A. Frameworks, Policy, Guidelines and Processes Assist line manager in developing, revising, or updating Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) policies, procedures, and other related regulations. Maintain documents (hard and soft) for those policies, guideline, and processes in the secure manner and in accordance with the bank’s policy. Assist line manager to keep abreast and participating to review the operational risk management technique and industry standard related to ORM, LEM, FRM, and BCM and assigned tasks and practices for the development, amendment, and updating. B. Implementing, Monitoring and Reporting Work with Business Units (both branches and departments) to perform effective risk assessment to be aligned with ORM, ICS, LEM, FRM, and BCM policies and procedures, and bank’s strategic and goals. Follow up and monitor the progress of actions taken responding to the pending loss events including near miss. Regularly monitor and promptly report for any breach or noncompliance which result in risk implications and propose for further action taken to line manager. Prepare and submit regular report to line manager. Go to visit branches for internal control reinforcement, process improvement and branch supporting. C. Planning Assist line manager in planning to reinforce Operational Risk Management (ORM), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM) of the bank. Assist line manager to prepare training plan. Where applicable, assist line manager to make other planning for ad hoc project. D. Trainings Prepare and update training materials related to Operational Risk Management (ORM), Internal Control System (ICS), Loss Event Management (LEM), Fraud Risk Management (FRM), and Business Continuity Management (BCM). Conduct trainings to branches, department, and other relevant stakeholders. E. Other Responsibilities Attending external / internal meetings / workshops assigned by line manager with minute taking to line manager for the reference. Assist in preparing relevant materials and agenda for monthly and or quarterly risk committee meeting, Board of Directors and or other relevant meetings. Assist line manager in managing other related risk functions requested or assigned. Other tasks as assigned by line manager / Head.
1. Database Administrator: Establish the needs of users and monitor user access and security. Monitor performance and manage parameters in order to provide fast responses to front-end users. Map out the conceptual design for a planned database. Consider both back-end organization of data and front-end accessibility for end-users. Install, manage and maintain various bank’s database platforms and Oracle database including Oracle WebLogic and Linux operating system platform. SQL, Oracle database issue diagnostic and checking. Conduct databases and Server Capacity planning. Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications. Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata). Communicate regularly with technical, applications and operational staff to ensure database integrity and security. Database housekeeping, purging and achieving. Install, Manage and Maintain & Configuration Oracle Data Guard. SQL Server Always On. Database High Availability RAC and RAC One Node. Database High Availability On ODA. Installation, Configuration database Oracle (10g, 11g, 12c,19C,21C) - Archive data, Maintenance, backup, restore, recovery of database. Planning storage, backup and restore database. ASM DISK Grid infrastructure. Performance monitoring database Console, Oracle Enterprise Manager OEM13C. backup/restore, switchover, failover database and. performance security on database (TDE). Apply Database Security (set rule of users, TDE, enable database vault, set Audit vault, proxy IP, …). MSSQL (Create & Drop & Backup & Restore Tuning (Partition, index, shrink archive,), Configuration Replication to DR using Always on and Mirroring). MySQL (Create & Drop & Backup & Restore Tuning (Partition, index, shrink archive,), Configuration Replication to DR). PostgreSQL (Create & Drop & Backup & Restore Tuning (Partition, index, shrink archive,), Configuration Replication to DR). WebLogic (Create & Drop & Backup & Restore & Tuning). WebLogic Sigle Instance and Cluster. Install WebLogic and OHS patches, service packs etc. Lead DBA. Support Project Relevant Banking Sector. 2. Disaster Recovery: Assist in developing, managing and testing back-up and recovery plans. Perform system failure analysis and recovery ensuring consistency and integrity of underlying data. Perform Capacity, Disaster Recovery & Business continuity planning and be responsible for the technology side related activities. Daily backup and restore databases. Manage the security and disaster recovery aspects of a database. 3. Database Performance Monitoring: Conduct database security audits and reviews and take related corrective actions. Monitor database and network availabilities KPIs and report on exceptions while initiating corrective actions. Performance monitoring database Console, Oracle Enterprise Manager 13C. Daily monitoring and healthy checking databases and Extra data Server System and AIX and Oracle Linux and Oracle Solaris SPARC and Oracle WebLogic. WebLogic Performance monitoring. Other tasks assign by the line manager.
Keep develop and update trade finance products and solutions to internal and external customers by regular follow up players movement and change. Work closely with business team to improve and update terms and condition of products through customer’s voice and market demand. Support in developing effective business plan for trade finance revenue. Make sure the trade finance products can generate fee income for bank and support cross sales for sale team. Develop and preparing workflow, SOP and product guideline of trade finance products. Make sure the Processing trade finance operation follow the guideline, SOP and policy of bank. Make sure the Processing trade finance operation follow the guideline, SOP and policy of bank. Knowledge related to international rules and regulations relating to letters of credit, collections, and demand guarantee shall be the advantage. Engage and coordinate with relevant stakeholders to improve product operational process including Trade Finance and Payment transactions. Investigation and solve all problems with customer’s complaints that related to international payments biz. Manage Nostros Balance (offshore and onshore), Cash Flow deposit via correspondent bank for daily operation. Provide regularly training to relevant stakeholders on international payment biz such Cheque Clearing, Local Transfer, International Transfer and its relevant guidelines. Authorize transaction in Core Banking, for Local, International (Swift/ Ripple), Cheque clearing. Manage UAT testing for new products of IPD. Other tasks/projects as assigned.