Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated, and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Ensure that all necessary ticket related documentation is filed, timetables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. Support the Customer Sales & Service Team Leader on closing the end of day sales and banking funds received. Support Travel Agents and corporates by assisting them in making bookings with special arrangements. Advise and guide Travel Agents and corporates on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases, unaccompanied minors, and special services. Attending, in representation of Emirates in Emirates uniform, events, conferences, and exhibitions. Considering that Emirates uniform is part of Emirates brand where the unform used only for business and work purposes, personal use is forbidden. Responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
- Supervise, motivate, and support the sales team to meet and exceed sales targets. - Develop and implement sales strategies and plans. - Train new and existing sales staff on product knowledge and sales techniques. - Monitor team performance and provide regular feedback. - Build and maintain strong relationships with clients and customers. - Analyze sales data and prepare reports for management. - Identify new market opportunities and customer needs. - Coordinate with marketing and other departments to optimize sales efforts. - Ensure compliance with company policies and procedures. - Be able to produce presentation. - Sell products or services directly to individual consumers for personal use, focusing on high-volume, quick-conversion sales driven by emotional connection, personalization, and customer experience. - which involves transactions between companies include targeted digital marketing, social media engagement, and the use of promotions to build brand awareness, engagement, and loyalty. - B2C marketing often appeals to emotions, personal interests, and needs to drive sales and build loyalty. - Generating a large number of sales with a relatively quick purchase cycle, according to SAP Emarsys. - Creating a strong customer experience is vital, from the user interface to customer service and personalized communication. - Raise brand visibility, create evangelists, and foster customer retention and lifetime value, notes SAP Emarsys. - Discounts, loyalty programs, and flash sales are common tactics to attract and retain customers. - Complex and involve multiple stakeholders. - Uses targeted digital campaigns and broad consumer engagement, focuses on relationship-driven sales cycles. - Direct sellers, online intermediaries, advertising-based, community-based, and fee-based. The most frequently occurring is the direct seller model, where goods are purchased directly from online retailers.
- Identify and pursue new sales opportunities through cold calling, networking, and referrals. - Present and demonstrate products or services to prospective clients. - Understand customer needs and provide tailored solutions. - Negotiate prices, terms, and contracts with clients. - Achieve or exceed sales targets set by management. - Maintain accurate records of customer interactions and sales activities. - Follow up with clients to ensure satisfaction and foster ongoing relationships. - Collaborate with the marketing team to develop promotional strategies. - Keep abreast of industry trends, competitors, and product knowledge. - Sell products or services directly to individual consumers for personal use, focusing on high-volume, quick-conversion sales driven by emotional connection, personalization, and customer experience. - which involves transactions between companies include targeted digital marketing, social media engagement, and the use of promotions to build brand awareness, engagement, and loyalty. - B2C marketing often appeals to emotions, personal interests, and needs to drive sales and build loyalty. - Generating a large number of sales with a relatively quick purchase cycle, according to SAP Emarsys. - Creating a strong customer experience is vital, from the user interface to customer service and personalized communication. - Raise brand visibility, create evangelists, and foster customer retention and lifetime value, notes SAP Emarsys. - Discounts, loyalty programs, and flash sales are common tactics to attract and retain customers. - Complex and involve multiple stakeholders. - Uses targeted digital campaigns and broad consumer engagement, focuses on relationship-driven sales cycles. - Direct sellers, online intermediaries, advertising-based, community-based, and fee-based. The most frequently occurring is the direct seller model, where goods are purchased directly from online retailers. - Must demonstrate a high level of attention to detail to ensure accuracy and professionalism in all sales activities.
Identify and analyze emerging food and beverage trends, consumer preferences, and competitive landscapes. Generate innovative product concepts and ideas that align with the company's strategic goals and brand identity. Conduct brainstorming sessions and collaborate with cross-functional teams (marketing, sales, R&D, operations) to develop new product pipelines. Evaluate the technical and commercial feasibility of new product ideas. Develop and optimize product formulations, ensuring desired sensory attributes (taste, texture, aroma, appearance), nutritional profiles, and shelf-life stability. Source and evaluate new ingredients, considering functionality, cost-effectiveness, and sustainability. Conduct bench-top experimentation and pilot-scale trials to refine formulations and processes. Ensure compliance with food safety regulations and quality standards. Develop and optimize manufacturing processes for new products, ensuring efficiency, scalability, and cost-effectiveness. Collaborate with engineering and production teams to oversee pilot plant trials and the transition to full-scale production. Troubleshoot technical issues during scale-up and commercialization. Design and conduct sensory evaluations to assess product attributes and consumer acceptance. Analyze sensory data and incorporate feedback into product development iterations. Collaborate with marketing teams on consumer research initiatives. Manage multiple innovation projects simultaneously, ensuring adherence to timelines, budgets, and quality standards. Develop project plans, track progress, and communicate effectively with stakeholders. Document all aspects of the product development process, including formulations, procedures, and results. Stay up-to-date with relevant food regulations, labeling requirements, and industry standards. Ensure that all new products meet or exceed quality and safety standards. Prepare necessary documentation for regulatory submissions. Monitor the performance of launched products and identify opportunities for improvement or reformulation. Explore new technologies and ingredients to enhance product quality, efficiency, and sustainability.
Gain and maintain customer-base data with net working up-to data profile. Develop and implement effective sales strategies to achieve company targets and expand market share. Meet sales goals in accordance with the company targets Build and maintain long-term relationships with clients, distributors, and partners. Lead, motivate, and manage the sales team to meet or exceed sales objectives. Conduct market research to stay informed about industry trends, competitor activities, and customer needs. Prepare sales forecasts, reports, and presentations for management. Coordinate with marketing and product development teams to align sales initiatives. Negotiate contracts and pricing agreements to maximize profitability. Attend industry events, trade shows, and networking functions to promote the company’s products. Monitor sales performance metrics and implement corrective actions as needed. Ensure customer satisfaction and resolve complaints or issues promptly.
A Maintenance Manager oversees the maintenance and repair operations for a facility or organization, ensuring equipment, machinery, and infrastructure are in optimal working condition. Their duties include scheduling maintenance tasks, supervising staff, managing budgets, and implementing safety procedures. They play a crucial role in maintaining operational efficiency and minimizing downtime - Day to day management and responsibility for delivering maintenance to mechanical and electrical services, plant and equipment, building fabric, grounds and gardens - Maintains documentation on all equipment, building infrastructure, , such as machine manuals, electric circuit diagrams, hydraulic-pneumatic circuit diagrams, assembly drawings, spare part lists, preventive/predictive and emergency breakdown work orders/instructions - Maintains spare part inventory and reorders material, Overall plant equipment uptime - Manage the maintenance department that provides technical, project management, emergency response, trouble shooting and preventative maintenance support for process related equipment - Develop, maintain, and justify the departments' budgets, Maintain facility and grounds - Coordinate and perform scheduled maintenance on facility equipment to support facility-operating requirements - Maintain Company vehicles (with HR), boilers, chillers, environmental plans, reports and permits in compliance with manufacturer’s recommendations and state and federal laws - Work closely with manufacturing departments to ensure production equipment is maintained on consistent basis - Manage and develop the maintenance team and facility sanitation team members in a continuous improvement food manufacturing and distribution environment - Supervise and train maintenance and custodial teams, conduct timely performance reviews, hold regularly scheduled shift meetings - Maintain productivity standards by providing metrics surrounding key performance indicators - Develop and manage department budget and manage all financial aspects of the department including capital project estimates and payroll - Measure, monitor, track and report Key Performance Indicators (KPIs) to ensure attainment of maintenance objectives - Maintain equipment repair records, preventative maintenance records
Sales & Customer Service Manager, Freight Forwarding To be responsible for the management of Freight Forwarding business including Sales & Customer Service support. Shall be responsible to identify new clients by creating sales lead and pipe line. Shall work closely with Business Development & Sales Manager to expand and grow WIC freight forwarding business. Shall handle customer service functions related to complaint resolutions, compiling information and statistics of customer and provide support on use of Go Excel system for users. The Sales Manager shall maintain good working relationship with clients and shall attend to any operations matters by working closely with operation to ensure high level of service is provided to clients to meet the performance target. To identify new prospect clients by industry and sell WIC’s freight forwarding services To reach out to prospective, existing clients and to initiate sales calls to discuss logistics services To track and monitor sales pipeline to meet sales budget To be responsible for account Supervision for existing accounts by maintaining good relationships with clients which is crucial for long-term success. To coordinate and work closely with operations internally and with external parties to ensure the shipment is plan and executed well To maximize profitability by ensuring the cost is covered with profit margins by making comparison of rates before submission the quotations to customers with approval from superior To provide customer support by attending to customers’ complaint, related to shipment & follow up with operation and provide solutions To be the key user for Go Excel system and work with supplier and internal to solved any system related issue Prepare weekly reports on sales lead and pipeline, forecast of revenue and to Superior and senior management To perform any other function & task as requested by management
Prepare and arrange the relevant process of import and export shipment. To attend and respond on time to Customer enquiries and requirements. To solve any issue related to shipment s for Customs clearance processing and customer. To process import and export documents based on customs procedures. To Submit document to customs system and follow up for processing status. To work out and follow up with Mr Virak for import and export processing at Customs general department. To prepare paperwork for customs clearance team to do customs clearance at port clearance. To prepare relate document and request to Accounts department for processing payment to Shipping line company or co-loader and follow up with them for release the authorize document to us for our customs clearance at ports. To update the shipment status and schedule for consignee step by step. Arrange all trucking types and follow up with driver on delivery to Customer’s door Arrange manpower team for loading or unloading cargo at job site. To update the delivery report to operation manager. To update job order in Go Excel sheet and complete the job through validation To upload all supporting documents in Go Excel timely after completion of job Checking HS CODE for all type of customer’s goods for submit to system of customs for customs clearance processing. Any duties assigned by Supervisor and Top Management.
The strategic HR leader to drive our HR transformation, talent development, and digital learning initiatives across all subsidiaries, shaping HR strategy, leadership development, and AI-driven learning, this is your opportunity to make a lasting impact! Collaborate with leadership to create a scalable L&D strategy aligned with company goals, addressing skills gaps and tailoring training programs. Assess training needs using data, feedback, and performance metrics to align with business objectives and department-specific needs. Design and deliver diverse learning solutions (in-person, virtual, eLearning) and manage training programs to meet employee needs across the group. Create leadership programs, providing coaching and mentoring for emerging leaders, in partnership with senior management. Promote a learning culture, linking training programs to engagement and retention efforts, and measuring their impact on performance. Align L&D programs with performance appraisals and career goals to address gaps and support career progression. Oversee LMS systems, stay updated on L&D technologies, and ensure easy access to training resources. Manage the L&D budget efficiently, ensuring cost-effective training programs are delivered within budget. Set metrics and KPIs to evaluate training effectiveness and report on results, recommending improvements. Coordinate training initiatives across the group, fostering knowledge sharing and cross-company mentoring. Ensure mandatory training (compliance, health & safety) is delivered across the group, staying updated on legal requirements. Regularly assess and improve L&D programs, incorporating feedback and emerging trends to enhance training engagement and effectiveness.